Operations Manager

BY YOUR SIDE Autism Therapy Services

Operations Manager overseeing day-to-day operations and ensuring quality services at BY YOUR SIDE-Autism Therapy Services. Responsible for maintaining communication with families and center operational readiness.

Posted 6/19/2026full-timeNaperville • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $56,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Ensure a positive experience for prospective and current families by maintaining accurate, efficient communication and documentation with parents and clinical staff.
Provide day-to-day supervision of the Registered Behavior Technicians (RBTs) at assigned center(s).
Promote fair and consistent employment practices and support the delivery of high-quality services.
Serve as the primary point of contact for center maintenance needs.
Conduct daily walk-throughs to identify and address safety, cleanliness, maintenance, and operational concerns.
Maintain a consistently clean, organized, and tour-ready center.
Manage cleaning tasks, restocking, vendor coordination, and work order management.
Work within the center budget to control supply inventory and complete purchase orders.
Participate in leadership and team meetings.
Ensure timely communication with caregivers for day-of client matters.
Provide direct supervision to the R/BT team members, including monitoring adherence to company policies.
Conduct performance reviews in collaboration with the Center Director and Clinical Supervisor.
Uphold and adhere to YOUR SIDEs core principles, policies, and procedures, including health and safety standards.

Requirements

What you’ll need

High School Diploma or GED Equivalent, required.
Bachelor's degree strongly preferred.
2+ years overseeing daily operations.
2+ years providing excellent customer services.
Ability to maintain quality, safety, and infection control standards.
Strong communication skills with the ability to proactively, professionally, and effectively engage with clients, families, and team members across departments.
Capable of responding quickly, calmly, and safely with mental acuity to emergency or other stressful situations.
Proficient with Microsoft Office (e.g., Teams, Word, Excel, Outlook).
Flexible and adaptable in a fast-paced, dynamic environment with shifting priorities and deadlines.
Excellent time management and organizational skills with the ability to multitask, prioritize, meet deadlines, and maintain high-quality deliverables with attention to detail.

Benefits

Comp & perks

Immediate Pay Access - YOU choose when you get paid!
Full Health Benefits Package + Pet Insurance
401K with Company Match
28 Days Paid Time Off-Recharge & thrive with industry-leading PTO + Paid Holidays
Professional Growth-Work with a team that celebrates success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceoperations managementperformance reviewssafety standardsinfection control

Soft Skills

communicationleadershiptime managementorganizational skillsadaptabilitymultitaskingattention to detail

Certifications

High School DiplomaGED EquivalentBachelor's degree