AI Deployment Manager
OpenAI
Switching
Job Level
Mid-LevelSenior
Tech Stack
Switching
About the role
- Proactive review of fraud risks relating to Card Transaction and Payments Fraud
- Manage own caseload of Fraud Investigations, delivering outcomes for Customers and Allica Bank
- Recovery of funds through appropriate platforms and payment schemes (e.g., VISA Chargeback)
- Support the VISA Dispute and Financial Reconciliation processes
- Identify new fraud trends and collaborate on effective prevention strategies
- Support Allica’s Change programme, providing SME knowledge
- Assist with training needs and provide coaching as appropriate
- Communicate ongoing and new fraud risks and trends to the business
- Adhere to and support Allica’s risk management framework and ensure full compliance with policies
- Opportunity to learn about Cardholder Disputes, Transaction Processing and Payments
Requirements
- Fraud Investigation experience is essential
- Strong knowledge of transaction and payment processing rules, regulations, and platforms
- Excellent communication skills, both written and verbal
- Enjoys a variety of different activities and comfortable switching priority as needed
- Strong customer focus, with an emphasis on doing the right thing
- Good negotiation skills, able to engage effectively in challenging situations and under pressure
- Quality relationship management skills and the ability to engage across a wide range of differing stakeholders
- Strong technical skills, especially MS Excel, PowerPoint, SharePoint, Outlook
- Excellent communication and leadership skills
- Organisational and time-management skills
- Attention to detail
- Must reside in the UK (application states only applicants from the UK are accepted)
- Applicants asked whether they will require sponsorship to work in the UK
