Busey

Customer Support

• Serve as a customer advocate to earn trust and loyalty through unparalleled service and support
• Manage relationships with digital-first customers
• Encourage use and adoption of digital offerings while providing proactive support
• Ensure customer satisfaction and retention
• Deliver technical, troubleshooting, and service support via phone, chat, and email
• De-escalate situations involving dissatisfied customers and provide patient assistance
• Attend and participate in training sessions and team meetings
• Adapt to change and respond to requests professionally and positively
• Maintain customer confidence and protect bank operations by keeping information confidential
• Inform and refer customers for products and services when appropriate
• Perform outbound calls to customers as needed

Customer Care Advisor

• Serve as a customer advocate to earn trust and loyalty through service and support
• Manage relationships with digital-first customers
• Encourage use and adoption of digital offerings while providing proactive support
• Ensure customer satisfaction and retention
• Deliver technical, troubleshooting, and service support via phone, chat, and email
• De-escalate dissatisfied-customer situations with patient assistance and support
• Attend and participate in training sessions and team meetings
• Adapt to change and respond to requests professionally and positively
• Maintain customer confidence and protect bank operations by keeping information confidential
• Inform and refer customers for products and services when appropriate
• Perform outbound customer calls as needed

General

• Manage and monitor a portfolio of complex commercial loans
• Develop collection strategies and action plans for problematic loans
• Prepare detailed analyses and recommendations for collection and action plans
• Negotiate with borrowers, attorneys, and companies to review and restructure credit and repayment terms
• Implement recovery plans that minimize risk and loss to the bank
• Provide timely and accurate reporting to the Special Assets Manager
• Interact with commercial bank customers experiencing financial distress with tact and persuasiveness
• Interact with lawyers and other outside professionals to set and pursue the Bank’s agenda
• Minimize out-of-pocket legal and non-legal expenses from debtors whenever possible
• Maximize loan recoveries and fee income
• Ensure BSA compliance

Special Assets Officer

Administration

• Improve process execution and operational efficiency for treasury management products and services across workflow, origination, billing, core banking, digital banking, and related technology
• Design, document, configure, test, and deploy enhancements to assigned applications and platforms through the bank’s change management processes
• Research upcoming platform and integrated-application changes and releases
• Partner with Consumer and Treasury Services leadership, Product Management, Implementations, and internal departments on initiatives and enhancements
• Collaborate with core banking, payments, and integration teams to ensure seamless data flows, authentication, entitlements, and customer experience
• Optimize processes, deliver efficiencies, and manage platform integrations
• Troubleshoot user issues, establish user profiles, and support business adoption of platform capabilities
• Attend industry and product webinars and evaluate newly released functionality and workflow impact
• Complete internal audits and test key monitoring controls for reputational, financial, and compliance risks
• Analyze digital channel performance, including adoption, engagement, funnel metrics, uptime, and incident trends, and drive continuous improvement
• Partner with third-party vendors to facilitate API-based core integration with digital banking platforms

Digital Banking Platform Administrator

Inside Sales

• Support sales growth and servicing existing relationships within the Retirement Plan Services Team
• Partner with the sales team to respond to proposal requests
• Research and analyze information for prospective clients
• Prepare proposal presentations based on analysis
• Respond to product and competitive positioning questions
• Schedule and prepare review materials for existing clients
• Assist with onboarding of new retirement plan business

Internal Sales Analyst, Retirement Plan Services

Business Analyst

• Attend sales calls, upon request, from other Commercial and Treasury Management Associates
• Coordinate and conduct product demonstrations for clients and prospects
• Assist in preparing treasury and commercial card pricing/profitability models, proposals and RFPs
• Prepare, attend and manage follow-up from annual Treasury Management client reviews
• Gather data, processing instructions, documentation and other information required to facilitate new client Treasury Management implementations
• Monitor the status of active implementations to ensure setups are completed on time and accurately
• Maintain a high level of communication with clients and internal partners during the sales and implementation process
• Maintain client data in the Customer Relationship Management (CRM) system
• Clearly and accurately communicate complex solutions to clients
• Act as subject matter expert for complex client questions and/or service issues

Treasury Management Sales Analyst

Sales

• Identify new prospects and foster new relationships
• Grow existing book of clients and close sales opportunities nationwide
• Develop sales strategy focused on prospecting new businesses
• Execute a cold calling strategy for prospects and track efforts weekly
• Market FirsTech products and services to new clients nationwide
• Maintain activity daily in CRM and manage client issues
• Meet or exceed personal and team sales goals
• Travel nationwide to meet clients and attend trade shows

Customer Care Advisor

Customer Care Advisor

Special Assets Officer

Digital Banking Platform Administrator

Internal Sales Analyst, Retirement Plan Services

Treasury Management Sales Analyst

Senior Sales Manager – Enterprise Sales