Customer Care Advisor

Busey

Customer Care Advisor supporting Busey’s digital-first banking customers. Providing phone, chat, and email service, troubleshooting, retention support, and digital-banking adoption.

Posted 8/12/2026full-timeJoliet • Arizona, Florida, Illinois, Kansas, Montana, New Mexico, Oklahoma, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer advocacy and relationship management skills, ensuring customer satisfaction and retention through effective communication and problem-solving. Proficient in digital offerings and maintaining confidentiality while providing technical support.

Highest-signal resume keywords

Customer AdvocacyTechnical SupportOrganizational SkillsInterpersonal CommunicationProblem-Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Microsoft OfficeWeb BrowsersDigital OfferingsBanking ProductsTroubleshooting

Soft Skills

Strong CommunicationTime ManagementAdaptabilityAttention to DetailCustomer Service

Certifications & Qualifications

High School DiplomaBusey Account

Industry Keywords

Customer SatisfactionCustomer RetentionDigital Customer SupportBanking Experience

About the role

Key responsibilities & impact

Serve as a customer advocate to earn trust and loyalty through service and support
Manage relationships with digital-first customers
Encourage use and adoption of digital offerings while providing proactive support
Ensure customer satisfaction and retention
Deliver technical, troubleshooting, and service support via phone, chat, and email
De-escalate dissatisfied-customer situations with patient assistance and support
Attend and participate in training sessions and team meetings
Adapt to change and respond to requests professionally and positively
Maintain customer confidence and protect bank operations by keeping information confidential
Inform and refer customers for products and services when appropriate
Perform outbound customer calls as needed

Requirements

What you’ll need

Requires High School diploma
Requires knowledge of Microsoft Office
Strong organizational skills
Basic knowledge of web browsers, digital offerings, and products and services
Have or be able to obtain a Busey account with online/mobile banking
Strong interpersonal, written, and verbal communication skills
Ability to analyze and solve problems efficiently and accurately
Ability to maintain mental concentration and visual attention to detail
Effective time management
Desire and willingness to assist customers and resolve issues
Ability to work independently and in a fast-paced, team environment
Previous banking experience preferred, but not required

Benefits

Comp & perks

Bonus or incentives based on company and individual performance may be available
401(k) match
Profit sharing
Employee stock purchase plan
Paid time off
Medical insurance
Dental insurance
Vision insurance
Company-paid life insurance
Long-term disability insurance
Supplemental voluntary life insurance
Short-term disability insurance
Long-term disability insurance
Wellness incentives
Employee assistance program
Pre-tax health savings accounts
Flexible spending accounts