Customer Care Advisor

Busey

Customer Care Advisor supporting Busey Bank customers through phone, chat, email, and digital banking. Building loyalty, resolving issues, and promoting digital offerings.

Posted 8/12/2026full-timeEdwardsville • Arizona, Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer advocacy through effective communication and problem-solving skills, ensuring customer satisfaction and retention while managing relationships with digital-first customers. Proficient in maintaining confidentiality and adapting to a fast-paced environment.

Highest-signal resume keywords

Customer AdvocacyProblem SolvingOrganizational SkillsCommunication SkillsMicrosoft Office Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Knowledge Of Web BrowsersDigital OfferingsTechnical SupportTroubleshootingOutbound Calling

Soft Skills

Interpersonal SkillsTime ManagementAttention To DetailAdaptabilityPatient Assistance

Certifications & Qualifications

High School Diploma

Industry Keywords

Customer SatisfactionBanking ExperienceConfidentialityCustomer RetentionDigital Customer Support

About the role

Key responsibilities & impact

Serve as a customer advocate to earn trust and loyalty through unparalleled service and support
Manage relationships with digital-first customers
Encourage use and adoption of digital offerings while providing proactive support
Ensure customer satisfaction and retention
Deliver technical, troubleshooting, and service support via phone, chat, and email
De-escalate situations involving dissatisfied customers and provide patient assistance
Attend and participate in training sessions and team meetings
Adapt to change and respond to requests professionally and positively
Maintain customer confidence and protect bank operations by keeping information confidential
Inform and refer customers for products and services when appropriate
Perform outbound calls to customers as needed

Requirements

What you’ll need

Strong organizational skills
Basic knowledge of web browsers, digital offerings, products, and services
Have or be able to obtain a Busey account with online/mobile banking
Strong interpersonal, written, and verbal communication skills
Ability to analyze and solve problems efficiently and accurately
Mental concentration and visual attention to detail
Effective time management
Desire and willingness to assist customers and resolve issues
Ability to work independently and in a fast-paced, team environment
Requires High School diploma
Requires knowledge of Microsoft Office
Previous banking experience preferred, but not required

Benefits

Comp & perks

Bonus or incentives based on company and individual performance may be available
401(k) match
Profit sharing
Employee stock purchase plan
Paid time off
Medical insurance
Dental insurance
Vision insurance
Company-paid life insurance
Long-term disability insurance
Supplemental voluntary life insurance
Short-term disability insurance
Wellness incentives
Employee assistance program
Pre-tax health savings accounts
Flexible spending accounts