bswift

Operations

• Maintain client benefits websites, documenting and executing benefits related processes, and offering support to the client and to the bswift service center
• Vendor files, demographics files, payroll files, and data auditing for aligned clients
• Prepare and conduct technical/product presentations, demonstrations and trainings (such as payroll functionality, vendor account structure updates, data auditing, demographic mapping updates, etc.)
• Provide resolution of client issues by responding to questions and concerns about the use of bswift payroll, vendor files, audits and demographic files; ability to leverage research to find resolutions independently
• Maintain thorough understanding of all internal systems to respond to general and specialized client requests
• Look for and help drive continuous process improvements/efficiencies
• Coach and mentor other team members; share new ideas on operations processes
• Manage workflow in the setup and maintenance of carrier, demographic and payroll feeds
• Provide open communication to bswift customers in a pleasant, professional manner with a can-do attitude
• Responsible for special projects as assigned

Senior Operations Associate

Security Engineer

• Lead execution of the enterprise information security program aligned with business objectives, regulatory requirements, and risk tolerance.
• Translate security strategy into prioritized roadmaps, operational plans, and measurable outcomes.
• Maintain and evolve security policies, standards, and procedures for a healthcare SaaS environment.
• Act as a trusted security advisor to Product, Engineering, IT, and Customer Operations.
• Ensure strong safeguards for PII and PHI throughout the benefits lifecycle.
• Support customer security due diligence (questionnaires, audits, BAAs).
• Partner with Legal and Privacy on risk assessments and regulatory‑appropriate incident handling.
• Own or support compliance with HIPAA/HITECH, HITRUST CSF, and SOC 2 Type II.
• Oversee threat detection/response, vulnerability management, IAM, endpoint security, and incident response processes.
• Lead or coordinate security incident response, including containment, communication, and executive updates.
• Drive continuous improvement through post‑incident reviews and control enhancements.
• Partner with Engineering and Infrastructure teams to secure AWS and/or Azure environments, CI/CD pipelines, and SaaS architecture.
• Ensure security is embedded into SDLC, cloud design, configuration management, and change management.
• Promote secure‑by‑design and defense‑in‑depth principles.
• Manage MSSPs/MDRs supporting day‑to‑day security operations.
• Lead RFPs, vendor evaluations, contract negotiations, and renewals.
• Oversee third‑party risk for vendors accessing sensitive benefits data.
• Define and track security KPIs, KRIs, and control maturity measures.
• Provide concise, meaningful reporting to the CISO and executive leadership.
• Communicate risks and recommendations in business‑focused language.
• Build, mentor, and develop a high‑performing security team.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Lead security awareness and training programs.
• Champion a security‑first mindset that supports innovation.

Senior Manager, Information Security

Program Manager

• Strategic Program Leadership: Drive large-scale initiatives that support enterprise growth, operational excellence, and innovation.
• Project Management Excellence: Manage multiple projects within strategic programs, ensuring scope, schedule, and budget adherence.
• Executive Partnership: Serve as a trusted advisor to senior leadership, aligning program and project objectives with corporate strategy.
• Cross-Functional Collaboration: Coordinate efforts across technology, operations, finance, and client-facing teams to achieve shared goals.
• Governance & Reporting: Establish governance structures, reporting frameworks, and decision-making processes for programs and projects.
• Stakeholder Engagement: Communicate effectively with executives, sponsors, and key stakeholders to provide transparency on progress, risks, and outcomes.
• Methodology Expertise: Apply advanced program and project management methodologies (Agile, Scrum, Waterfall) for disciplined execution.
• Risk & Change Management: Anticipate challenges, manage dependencies, and implement change strategies to minimize disruption and maximize impact.

Senior Program Manager – Operational Excellence

Client Partner

• Serve as a strategic partner and advocate for your clients, ensuring their goals and service expectations are exceeded.
• Lead proactive client meetings, analyze root causes, and implement high-impact process improvements.
• Collaborate with internal teams to enhance training, tools, and resources that empower Service Center teams.
• Support sales and implementation efforts by showcasing Service Center value and ensuring flawless go-lives.
• Quickly resolve escalations, turning challenges into opportunities for stronger relationships.
• Use data and storytelling to highlight successes and drive continuous improvement.

Service Center Client Manager

• Contribute to a team that strives to produce positive customer experiences.
• Perform client tasks and auditing responsibilities in Payroll, Carrier Files, and Demographic Files.
• Ensure accuracy and compliance with company policies and regulations.
• Work closely with the Senior Operations Associate and Operations Manager.
• Develop and implement quality control measures to improve data accuracy.

Operations Analyst II

Vice President

• Lead strategic efforts to deliver highly personalized experiences for employees and employers through our benefits platform.
• Define and execute data-driven campaign strategies leveraging personalization, AI, and behavioral insights to ensure every interaction is tailored to individual needs.
• Develop and own personalization and campaign strategy for the benefits platform.
• Build and lead a team focused on personalization, segmentation, and lifecycle campaigns.
• Collaborate with Product, Data Science, and Engineering to embed personalization into platform experience.
• Create personalized campaigns to close gaps in care, drive behavior change, and provide educational awareness.
• Drive dynamic content strategies and real-time personalization using behavioral, demographic, and predictive data.
• Oversee use of advanced analytics, AI/ML models, and personalization engines.
• Ensure compliance with data privacy and security standards while maximizing personalization capabilities.
• Define KPIs for personalization and campaign initiatives (e.g., engagement, benefit adoption, retention).
• Lead A/B and multivariate testing to refine campaign tactics.

VP, Personalization & Engagement Campaigns

• Set and own the enterprise integration strategy and multi-year roadmap across file-based, SSO, and API integrations, ensuring alignment with business growth and partner expansion goals.
• Develop and evolve a modern, scalable integrations platform, including reusable patterns, standards, governance frameworks, and architectural best practices.
• Drive self-service integration capabilities that enable internal teams and external partners to configure, validate, onboard, and manage integrations with minimal engineering dependency.
• Lead build-versus-buy assessments for integration tools and platforms, guiding investment decisions to maximize efficiency, scalability, and ROI.
• Oversee execution and operational performance across all integration types, including high-volume file workflows, EDI transactions, identity and access protocols (SAML, OAuth), and real-time APIs.
• Establish and maintain security, compliance, performance, and resiliency standards across the integrations ecosystem, including SLAs, KPIs, observability, and incident management processes.
• Influence and align cross-functional stakeholders by partnering closely with Product, Engineering, Client Services, Sales, and external partners to ensure integration outcomes meet business and customer needs.
• Build, develop, and lead high-performing teams, fostering a culture of accountability, technical excellence, and continuous improvement.
• Provide executive-level communication and reporting on portfolio health, delivery progress, risks, and measurable business impact.