bswift

Operations

• Assist L&D Director in overseeing the end-to-end AI-assisted content production model for L&D
• Define and maintain standards for: AI-generated outlines, scripts, assessments, and microlearning, tone, quality, accessibility, and instructional consistency
• Develop and manage: Prompt libraries and reusable templates, content production playbooks and guidelines
• Partner with L&D team members to: Accelerate first drafts, reduce rework, and increase reuse of learning assets
• Measure and report on: time-to-first-draft, content throughput, AI adoption and efficiency gains
• Own the learning request intake and prioritization process
• Partner with L&D Director to: Prioritize incoming requests, assign projects to appropriate team members, oversee ongoing projects and status updates
• Serve as the functional owner of the LMS and related learning systems
• Analyze learning data to surface: Adoption trends, completion vs effectiveness indicators, opportunities to improve learning design or delivery

Senior Learning Operations Specialist

Vice President

• Lead and manage the overall health of a portfolio of clients to deliver outstanding retention, satisfaction, and long-term partnerships
• Hire, develop, and retain high-performing team members who reflect and reinforce bswift’s core values
• Set clear expectations and lead the team to achieve individual, team, and company goals
• Forecast and manage staffing levels and associated expenses to ensure operational efficiency
• Continuously evaluate and refine operational practices to improve service delivery and scalability
• Lead governance for overall client relationships while ensuring expectations are consistently met or exceeded
• Build and maintain strong executive-level client relationships through ongoing governance and direct engagement across the full client portfolio
• Coordinate cross-functionally with bswift call center, COBRA/FSA, and billing teams to ensure seamless client service
• Directly manage one or more key client relationships while maintaining governance oversight across all assigned clients
• Actively participate as a member of the Sales & Service Leadership Team
• Support product development and quality assurance initiatives as needed
• Assist with sales and marketing efforts, including client retention and growth initiatives, as required

VP, Service Delivery

Analyst

• Influence change and tell a compelling, data-driven story — translating complex analyses into clear, actionable insights for senior stakeholders
• Solve critical business problems through rigorous data analysis and manage multiple priorities as business needs shift
• Develop and deliver rapid-turnaround business cases to assess opportunity value and inform strategic and go-to-market decisions
• Measure and track effectiveness of technology and product initiatives, identifying trends, performance gaps, and optimization opportunities
• Analyze behavioral and engagement data to surface insights that improve customer and employee outcomes
• Partner with product, marketing, and operations teams to translate data findings into targeted strategies and recommendations
• Support the quarterly Board of Directors analyses and reporting packages
• Collaborate across functions—Service, Sales, Call Center, Marketing, Operations, Finance—to align on business objectives and drive results
• Leverage AI tools (Claude, ChatGPT, etc.) to accelerate analytical workflows and improve overall output quality

Senior Business Strategy Analyst

• Analyze sales, marketing, and go-to-market performance to identify trends and opportunities
• Evaluate marketing funnel effectiveness, campaign outcomes, and win/loss results
• Independently source, analyze, and synthesize data from Salesforce, Excel, SQL-based sources, and external market data
• Translate data into clear insights, stories, and recommendations for business leaders
• Support strategic initiatives such as campaign measurement, market research, and growth analysis
• Partner closely with sales, marketing, and sales operations teams to support decision-making
• Deliver ad-hoc analysis to leadership as new business questions arise

Business Strategy Analyst

• Lead and manage ACA operational teams responsible for 1094/1095 form processing, IRS submission, and employer compliance reporting.
• Monitor team capacity, deliverables, and performance daily to ensure timely and accurate completion of work.
• Conduct regular 1:1s to support development, address needs, and ensure successful task execution.
• Serve as the primary client escalation point for ACA service delivery concerns, driving resolution and ensuring high-quality outcomes.
• Provide operational performance reports to senior leadership weekly, identifying successes, risks, and resourcing needs.
• Lead weekly team meetings to communicate business initiatives, review deliverables, and align on client and compliance timelines.
• Hire, develop, and retain team members who reflect bswift’s values and commitment to service excellence.
• Oversee ACA implementations, managing risks and communicating progress to senior leadership and clients.
• Collaborate with internal teams (Product, QA, and Client Services) to ensure accuracy in ACA processing and system functionality.
• Partner with the VP in remediation efforts and act as the point of contact for clients seeking engagement with senior management or subject matter experts.
• Provide ongoing feedback, coaching, and mentorship to direct reports, fostering professional growth and accountability.
• Manage performance against KPIs and service-level expectations.
• Identify process improvement opportunities to streamline ACA operations and enhance efficiency.

Manager, Specialty Operations – ACA

Paralegal

• Maintain and organize the centralized filing system and legal files in SharePoint and other databases
• Collect operational metrics and generate reports across the legal tech stack (GCAI, Ironclad, Salesforce, SharePoint)
• Assist in litigation management and coordinate with outside counsel as needed
• Maintain master IP (trademark and patent) files and coordinate with outside counsel on upcoming filings
• Conduct contract portfolio and basic legal research
• Support the Legal team with daily activities and administrative tasks
• Create and execute project plans for large-scope departmental requests
• Own legal administration of DocuSign, GCAI, Ironclad, Contracting SharePoint, including user access and permissions
• Own and track changes, updates, and upgrades to the Legal Cases Queue in Salesforce
• Cross-train to monitor and manage the Legal Cases Queue, assigning matters internally
• Assist in gathering evidence and reporting for SOC 1, SOC 2, and HITRUST audits
• Troubleshoot legal tech stack issues for stakeholders
• Coordinate legal tech stack training and develop supporting materials
• Co-own the Legal Operations Teams Channel with the Commercial Contracts Team
• Review redlines of standard contracts and determine when attorney review is required
• Assist in the vendor and client contracting process, including redlining basic agreements (e.g., NDAs)
• Ensure signed agreements are uploaded and organized in CLM and SharePoint
• Assist with formatting documents to maintain consistent bswift style
• Maintain, update, and configure workflows in Ironclad
• Perform large-scale contract review and analysis as needed
• Manage subcontractor update and consent processes with clients
• Maintain and update corporate entity books and records
• Draft corporate governance documents such as resolutions, consents, minutes, and correspondence
• Assist with Board of Directors matters
• Support formation and dissolution of U.S. and India legal entities with outside counsel
• Manage the CSC relationship and ensure state corporate filings are current
• Create and maintain corporate virtual data rooms, insider lists, and support M&A activities
• Maintain and update Litigation Dispute tracker, notes, and SharePoint folders
• Issue, track, and follow up on Litigation Holds
• Other Duties as Assigned