Client Manager

bswift

Service Center Client Manager driving client relationships and operational excellence at bswift. Leading strategic initiatives to enhance benefits administration and client experiences through collaboration.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $75,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

The Service Center Client Manager (SCCM) serves as a strategic leader and trusted advisor responsible for delivering exceptional client experiences and building strong, lasting partnerships.
Acting as the primary point of contact for a portfolio of clients, this role champions client needs, drives process improvements, and ensures Service Center performance meets and exceeds expectations.
The SCCM collaborates cross-functionally with Operations, Quality, Training, Sales, Client Services, and Implementation teams to translate client feedback into actionable solutions.
This role plays a critical part in resolving challenges, supporting successful client launches, and maintaining service excellence during high-impact periods such as Annual Enrollment.
Build and maintain strong relationships, ensuring client goals and service expectations are consistently exceeded.
Lead proactive client meetings to review performance, identify opportunities, and align on strategic initiatives.
Analyze service trends and root causes to identify areas for improvement.
Develop and implement high-impact process improvements that enhance operational efficiency and client satisfaction.
Partner with internal teams to enhance service delivery.
Ensure alignment between client expectations and internal execution.
Manage and resolve client escalations with urgency and professionalism.
Prepare and deliver client-facing reports and presentations.
Leverage data and storytelling to communicate performance, highlight successes, and identify improvement opportunities.

Requirements

What you’ll need

Bachelor’s degree or an equivalent combination of education and relevant experience.
2–5 years of client management experience with demonstrated success managing projects and/or teams.
2–5 years of experience in customer care, service center, or call center environments.
Experience in process improvement and benefits administration.
Strong interpersonal and relationship-building skills with a client-first mindset.
Excellent verbal and written communication skills, including presentation abilities.
Analytical mindset with the ability to interpret data and identify actionable insights.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Strong problem-solving skills with a proactive and solution-oriented approach.
High level of adaptability, initiative, and ownership.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Benefits

Comp & perks

Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
Remote first, Office friendly environment! No time to commute? No problem!
Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

client managementprocess improvementdata analysisproject managementbenefits administration

Soft Skills

interpersonal skillsrelationship-buildingcommunication skillsanalytical mindsetproblem-solvingadaptabilityinitiativeownership