Senior Project Manager – Temp

bswift

Senior Project Manager responsible for delivering client-facing benefits administration initiatives. Collaborating with service delivery and technology teams to enhance client experience and satisfaction.

Posted 6/15/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

project managementbenefits administrationclient onboardingplatform configurationoperational readinessannual enrollment executionrisk managementcontinuous improvementservice delivery modelsoperational workflows

Soft Skills

communicationorganizationstakeholder managementclient service mindsetprioritizationcollaborationproblem-solvingleadershipaccountabilityadaptability

Tools & Technologies

SmartsheetJiraproject management platformsAgile methodologiesScrumWaterfall

Certifications & Qualifications

Bachelor's degreeadvanced degree

Industry Keywords

client-facing projectsbenefits technologycross-functional initiativeshigh-volume benefit cyclesclient healthclient satisfactionclient retentionlong-term partnership successpost-AE analysisremote work

About the role

Key responsibilities & impact

Lead and manage client-facing projects within a benefits administration environment, ensuring alignment between client expectations, service delivery teams, and cross-functional partners
Drive projects related to client onboarding, service delivery enhancements, platform configuration, operational readiness, and annual enrollment execution
Act as a primary project leader supporting Service Delivery teams by proactively identifying risks, managing dependencies, and resolving issues that may impact client timelines or experience
Ensure all client initiatives align with defined goals related to client health, satisfaction, retention, and long-term partnership success
Serve as a trusted partner to internal delivery teams to ensure clarity, accountability, and high standards of execution for client commitments
Lead and/or support annual enrollment-related client projects, including planning, cross-team coordination, readiness tracking, execution support, and post-AE analysis
Partner with service delivery, technology, product, and operations teams to ensure smooth execution during high-volume, time-sensitive benefit cycles
Manage competing client priorities and mitigate risk during peak enrollment periods through strong organization and prioritization
Identify lessons learned and drive continuous improvement to enhance future annual enrollment execution
Develop, maintain, and execute detailed client-facing project plans using Smartsheet as a primary tool, along with Jira and other project management platforms
Apply Agile, Scrum, or Waterfall methodologies based on client needs, scope, and delivery timelines
Facilitate collaboration across service delivery teams, internal partners, and external vendors
Track project timelines, risks, issues, and dependencies to ensure successful client outcomes
Communicate project status, milestones, risks, and outcomes clearly and consistently to stakeholders, with a strong focus on client impact and delivery readiness

Requirements

What you’ll need

Bachelor’s degree required; advanced degree preferred
5–10 years of experience working with benefits administration products and platforms in a client-facing or service delivery environment
Demonstrated experience servicing external clients and leading client-driven initiatives within benefits administration or benefits technology
2–5 years of direct project management experience managing complex, cross-functional, client-facing initiatives
Strong understanding of service delivery models, operational workflows, and annual enrollment cycles
Proficiency with Smartsheet (strongly required), Jira, and related project management tools
Working knowledge of Agile, Scrum, and Waterfall methodologies
Exceptional communication, organization, and stakeholder management skills with a strong client service mindset
Ability to work independently in a remote environment while managing multiple client priorities.

Benefits

Comp & perks

Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
Remote first, Office friendly environment! No time to commute? No problem!
Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.