Director, Service Delivery

bswift

Director, Service Delivery managing a book of business with significant revenue impact at bswift. Leading a team of service delivery professionals and ensuring exceptional client service outcomes.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesLead💰 $5,000,000 - $8,000,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

benefits administrationbenefits implementationclient relationship managementemployee benefits technology solutionsfinancial managementproject managementperformance feedbackstaffing managementservice deliverycontractual compliance

Soft Skills

leadershipcoachingteam developmentclient satisfactioncollaborationcommunicationaccountabilitycustomer servicestrategic thinkingcontinuous improvement

Tools & Technologies

bswift productsHR technologystandard operating proceduresautomation toolsperformance management systemsproject management softwarefinancial softwareclient management systemscollaboration platformsdata analysis tools

Industry Keywords

health & welfarebenefit strategiesrenewalsservice delivery outcomesbusiness strategygovernance structuresrevenue stewardshipclient project plansteam cultureemployee benefits

About the role

Key responsibilities & impact

Own a book of business representing $5,000,000 to $8,000,000+ in annualized recurring revenue (ARR).
Directly manage client relationships, ensuring delivery quality, timeliness, and overall client satisfaction.
Own client project plans, governance structures, and stewardship activities.
Organize and lead regular client meetings to ensure excellent customer service and alignment on goals.
Maintain contractual compliance and manage client financials, including renewals and revenue stewardship.
Stay current on bswift products, services, and enhancements to effectively advise clients.
Directly manage, coach, and develop a team of service delivery professionals.
Hire, develop, and retain team members who reflect bswift’s core values.
Provide ongoing performance feedback, people management, and career development coaching.
Deliver day-to-day guidance and support to the service delivery team.
Foster a high-performing, accountable, and collaborative team culture.
Forecast and manage staffing levels and associated expenses for the assigned book of business.
Drive efficiency through the creation, refinement, and adherence to standard operating procedures.
Promote automation, continuous improvement, and constructive challenge of the status quo to improve service delivery outcomes.
Support the rollout of new technology and services to clients in partnership with Product and Technology teams.
Coordinate business strategy and execution with bswift leadership and cross-functional partners.

Requirements

What you’ll need

Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience.
8–12+ years of experience in benefits administration and/or benefits implementation within a benefits administration or HR technology environment.
8+ years of direct client relationship management experience in benefits administration.
Significant health & welfare client relationship management experience, including consulting clients on new benefit strategies.
Proven experience leading and owning client renewals.
5+ years of people management experience, including direct leadership, coaching, and development of teams.
Detailed knowledge of employee benefits and benefits administration technology solutions.
Leadership style that reflects and reinforces bswift’s core values of Pursue Excellence, Embrace Accountability, Deliver Superior Service, and Be a Great Place to Work.

Benefits

Comp & perks

Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
Remote first, Office friendly environment! No time to commute? No problem!
Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.