Service Delivery Manager

bswift

Service Delivery Manager supporting employers on Evive’s personalization-focused SaaS platform. Focus on client relationship management, platform configuration, and data analysis.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Deliver an exceptional client experience by supporting employers and their members on Evive’s personalization-focused SaaS platform.
Blend client relationship management, platform configuration, data analysis, and cross-functional collaboration to ensure client’s Evive environment is accurate, optimized, and effective.
Lead and guide clients through the implementation of new Evive solutions, including requirements discovery, data intake, and platform setup.
Configure Evive settings to align with client-specific benefit programs, demographics, eligibility rules, and communication logic.
Maintain and update client configurations as plan designs, data inputs, eligibility rules, or engagement strategies change.
Ensure consistent delivery of Evive personalization features, including journey pathways, nudges, recommendations, and outreach communications.
Serve as the primary day-to-day point of contact for clients using the Evive platform.
Respond to client questions and incidents in a timely and accurate manner.
Research and resolve inquiries related to eligibility data, personalization logic, and health journey outputs.
Test client-specific Evive configurations, including data mapping and communication workflows.
Partner with product management, engineering, data operations, and call center teams to support successful deployments and smooth onboarding.

Requirements

What you’ll need

Bachelor’s degree or equivalent professional experience.
5+ years of direct client-facing experience in benefits administration, digital health engagement, or HR technology.
2+ years of experience managing projects or implementations in a SaaS environment.
Strong technical aptitude with comfort navigating personalization engines, eligibility files, and data-driven systems.
Advanced proficiency in Microsoft Excel, including VLOOKUPs, PivotTables, and data validation.
Excellent written and verbal communication skills, with the ability to translate technical concepts for both technical and non-technical audiences.
Strong analytical and problem-solving skills with a data-driven mindset.
Highly organized, detail-oriented, and reliable, with strong follow-through.
Ability to work effectively in a fast-paced, evolving, and sometimes ambiguous environment.
Collaborative team player with a passion for customer success and operational excellence.

Benefits

Comp & perks

Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
Remote first, Office friendly environment! No time to commute? No problem!
Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisplatform configurationproject managementSaaSpersonalization engineseligibility filesMicrosoft ExcelVLOOKUPPivotTablesdata validation

Soft Skills

client relationship managementcommunication skillsanalytical skillsproblem-solving skillsorganizational skillsdetail-orientedreliabilitycollaborationcustomer successoperational excellence

Certifications

Bachelor's degree