Business Development Rep

• Develop, enhance and expand the business footprint in South Africa
• Analyse market opportunities and achieve sales targets
• Build client communities and implement annual sales plans
• Identify and manage sales opportunities
• Deliver sales excellence through the sales process
• Act as a brand ambassador for BSI

Senior Business Development Manager

Customer Success Manager

• Build and maintain strong, trusted relationships with existing clients.
• Proactively engage with clients to understand their needs and deliver exceptional service.
• Lead retention conversations with at-risk clients and present tailored solutions to support long-term partnerships.
• Manage certification changes, including scope extensions and amendments.
• Identify and convert upselling and cross-selling opportunities across BSI's portfolio of products and services.
• Guide clients through change processes, ensuring a seamless and positive experience.
• Manage and maintain a pipeline of opportunities within Salesforce.
• Accurately record client interactions, opportunities, and outcomes.
• Collaborate with internal stakeholders to ensure timely delivery of client requirements.
• Provide client insights and market intelligence to support continuous improvement initiatives.

Client Success Executive

Human Resources

• Provide end-to-end HR support across one or multiple countries
• Act as a key contact for employees and managers across a broad range of HR matters
• Support the full employee lifecycle, including onboarding, payroll coordination, employee relations support, and benefits administration
• Support managers with routine people processes and best practice guidance
• Maintain accurate employee records and country-specific HR documentation
• Support implementation of regional and global HR initiatives
• Provide guidance and support to local HR Administrators

HR Generalist

Onboarding Specialist

• Serve as the primary contact for new clients during onboarding.
• Create a welcoming onboarding experience for clients.
• Build trusted relationships through proactive communication.
• Guide clients through onboarding requirements and expectations.
• Monitor onboarding milestones and deliverables.
• Maintain accurate client records in CRM and internal systems.

Client Onboarding – Experience Specialist

• Build and strengthen relationships with clients across the Americas region.
• Proactively identify and engage at-risk clients before concerns escalate.
• Lead service recovery and retention efforts for clients.
• Partner with internal teams to resolve client concerns and deliver positive outcomes.
• Analyze customer feedback and trends to identify improvement opportunities.
• Advocate for clients while balancing business priorities.
• Support initiatives that improve client satisfaction and retention.
• Identify potential growth, renewal, and cross-sell opportunities and collaborate with Sales teams.
• Maintain accurate records, reporting, and documentation of client interactions.

Sales

• Lead the regional sales strategy for BSI’s Core Training services in Southern Europe
• Drive revenue growth and expand market presence
• Develop a high-performing, client-focused sales team
• Collaborate with Marketing, Operations, and Sales teams
• Maintain strong knowledge of assurance services and market trends
• Develop and execute a comprehensive regional sales strategy
• Ensure effective use of Salesforce for pipeline management and forecasting

Core Training Sales Manager – Southern Europe

Growth Marketing

• Develop and execute a regional growth strategy focused on safety and EHS consulting services in the Seattle, WA, Portland, OR, and Pacific Northwest Region
• Build, manage, and grow a personal and regional book of business through client development, cross-selling, and long-term partnerships
• Identify, pursue, and win new opportunities; lead proposal development, pricing strategy, and client presentations
• Serve as a trusted senior advisor to clients on safety management systems, regulatory compliance, risk management, and EHS performance improvement
• Lead and oversee complex consulting engagements, ensuring delivery excellence across scope, schedule, budget, and quality
• Collaborate with national service line leaders to expand multidisciplinary solutions (safety, IH, EHS systems, sustainability, and risk)
• Mentor and develop regional consulting talent, fostering a high-performance and growth-oriented culture
• Represent BSI in the market through networking, industry events, and thought leadership
• Support regional and national clients with estimated 30–50% travel

Senior EHS Consultant – Business Growth Leader

Engineer

• Perform calibrations and measurements to high levels of accuracy and traceability
• Verify internal and external calibration results and authorise calibration status where appropriate
• Maintain accurate calibration records and oversee the integrity of the calibration database
• Develop and improve calibration methods, processes, and schedules for new and existing equipment
• Investigate and resolve calibration related non-conformances and audit findings
• Support the introduction of new equipment, projects, and laboratory capabilities
• Advise on calibration requirements relating to equipment purchase, repair and construction
• Prepare and review equipment data sheets, calibration methodologies and uncertainty budgets
• Deliver guidance and training on equipment use, safe working practices and calibration processes
• Manage external calibration and repair suppliers, ensuring quality and compliance requirements are met
• Ensure laboratory procedures and work instructions remain accurate and up to date

Calibration Engineer

• Identify, target and convert new clients across the Netherlands and Belgium through proactive prospecting and outreach.
• Generate leads through networking, referrals, industry events and direct engagement.
• Develop and execute territory plans to grow BSI's market presence across the Benelux.
• Proactively engage with existing clients to identify upsell and cross-sell opportunities, growing revenue within the account base.
• Build lasting partnerships based on trust, a deep understanding of client needs and the delivery of measurable value.
• Serve as the primary point of contact for a defined portfolio of accounts, ensuring high levels of client satisfaction and retention.
• Lead consultative sales engagements from initial discovery through to contract close.
• Manage multi-country bid opportunities, coordinating with BSI colleagues across geographies to deliver cohesive, compelling proposals.
• Work closely with BSI's experienced tender team, who provide dedicated support throughout the bid process.

Business Development Manager

Auditor

• Responsible for delivering BSI’s audit services to assigned clients
• Manage a portfolio of assigned clients based on location
• Conduct various types of audits as Team Leader or Team Member
• Monitor the client accounts to ensure client satisfaction is maintained
• Follow the training plan developed by the Scheme Director
• Lead teams when necessary, mentor, and coach new or inexperienced colleagues

Automotive Management Systems Auditor

• Maintain a strong understanding of System Certification services, ISO standards, management system audits, sustainability and supply-chain assurance offerings.
• Provide insights into the competitive landscape, emerging client needs, and market trends to inform the regional sales strategy.
• Equip the team to articulate BSI’s value proposition effectively across diverse Southern European markets.
• Translate the regional assurance strategy into clear sales plans, priorities, and measurable targets for the business development team.
• Possess a high level of EQ, create an environment where individual contributors work as a team towards the team’s success.
• Ensure consistent adoption of BSI’s consultative sales approach and sales methodology.
• Deliver revenue targets across System Certification and Training services through new business development and expansion of existing accounts.

Sales Manager

People Operations

• Evaluate existing People processes to identify inefficiencies, operational risks, and opportunities for simplification, standardisation, and automation.
• Lead the redesign and optimisation of end-to-end People processes across the employee lifecycle.
• Partner with HRIS and IT teams to translate business requirements into scalable system-enabled solutions.
• Support the reduction of manual processes and improve operational efficiency through automation and improved workflows.
• Create and maintain clear process documentation, guidance materials, governance frameworks, and operating procedures.
• Drive adoption of new or improved processes through stakeholder engagement, communications, training, and change management activities.
• Collaborate across People Operations, HR Centres of Excellence, and business stakeholders to ensure processes support operational delivery and employee experience goals.
• Establish clear process ownership, accountability, and escalation pathways across the People operating model.
• Use service metrics, operational data, and employee feedback to identify improvement opportunities and measure process effectiveness.
• Support continuous improvement initiatives that strengthen service delivery, compliance, and operational scalability across the People function.

People Process Optimisation – Enablement Specialist

Manager

• Ensure BSI Assurance obtains and maintains accreditations/recognitions for assigned schemes to support clients’ needs
• Ensure all Assurance personnel involved in assigned Schemes are properly trained or coached to implement the global policies, and all applicable procedures and tools
• Maintain up-to-date horizon scanning and communicating changes to the Senior Q&C leadership team
• Establish and update the global scheme manuals and related forms in line with Core Scheme requirements
• Oversight trend of internal and external global scheme KPIs, coordinating actions by all other functions to maintain compliance
• Determining the necessity of training & preparing associated training materials for the related Assurance personnel after release of new global scheme manual
• Act as the Subject Matter Expert (SME) for preparation of training and TOU
• Participate in internal and external audit of the global scheme they manage
• Collaborate with Operations and Sales Management to ensure all Assurance personnel are properly trained or coached to implement applicable procedures and tools for relevant global schemes

Global Scheme Manager, Food

DevOps Engineer

• Own and manage complex technical solutions to support BSI various environments
• Collaborate and work with cross functional teams including security, architects and delivery
• Contribute to the design, build and operational management of a highly scalable, secure and available PaaS/SaaS platform
• Provide out-of-hours or on-call services as required
• Reduce and remove bottlenecks and inefficiencies in the ecosystem
• Work to reduce or eliminate manual or repetitive tasks
• Champion and embody a mindset of agile delivery and continuous improvement

Senior DevOps Engineer

• Lead, coach, and develop a regional team of HR Generalists and HR Administrators
• Oversee day-to-day HR operations across the region
• Manage regional workload planning, prioritisation, and service delivery standards
• Act as an escalation point for complex HR matters
• Build strong relationships with business leaders and managers
• Support and guide managers on employee lifecycle processes
• Drive consistency in HR processes and operational standards
• Lead the regional implementation of global HR programmes
• Maintain oversight of payroll coordination and operational HR compliance activities
• Monitor trends and employee insights, providing recommendations

Senior Business Development Manager

Client Success Executive

HR Generalist

Client Onboarding – Experience Specialist

Client Success Executive

Core Training Sales Manager – Southern Europe

Senior EHS Consultant – Business Growth Leader

Calibration Engineer

Business Development Manager

Automotive Management Systems Auditor

Sales Manager

People Process Optimisation – Enablement Specialist

Global Scheme Manager, Food

Senior DevOps Engineer

Regional HR Manager – EMEA