Collections Specialist

BSI

Collections Specialist managing end-to-end credit and collections activities from assigned client accounts. Role includes optimizing cash collection and resolving billing disputes in a hybrid work setup.

Posted 6/25/2026full-timeMilton Keynes • 🇬🇧 United KingdomJuniorMid-Level💰 £28,050 - £33,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

credit controlcollectionsfinancial systemsERP systemsExcelcredit riskdispute resolutioncash collectionaged debt reductionDSO targets

Soft Skills

communication skillsnegotiation skillsanalytical mindsetattention to detailproactive approachresiliencecustomer-focusedindependent workcollaborative work

Tools & Technologies

SAP

Industry Keywords

credit risk managementbilling queriescollections processesKPIaudit-ready documentation

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own end-to-end credit control and collections activity for an assigned portfolio
Proactively contact customers to secure payments, agree commitments, and maintain client relationships
Monitor and prioritise accounts based on risk, ageing, and value
Investigate and resolve billing queries and disputes quickly
Deliver against KPIs including cash collection, aged debt reduction, and DSO targets
Maintain accurate records, reporting, and audit-ready documentation
Support credit risk management through credit checks and monitoring customer exposure
Contribute to continuous improvement by identifying root causes of disputes

Requirements

What you’ll need

Proven experience in credit control or collections
Strong communication and negotiation skills
Analytical mindset with excellent attention to detail
Good working knowledge of financial/ERP systems (e.g. SAP)
Intermediate Excel skills (pivot tables, formulas)
Understanding of credit risk, collections processes, and dispute resolution within a finance environment
A proactive, resilient, and customer-focused approach
Ability to work both independently and collaboratively

Benefits

Comp & perks

27-days annual leave
Paid sick leave
Bank holidays
Health insurance
Life insurance
Pension plan with company contribution
Car allowance (dependent on role)
Income protection
Paid maternity leave
Paid paternity leave
Paid parental leave
Adoption leave
Compassionate leave
Paid bereavement leave
Learning and development opportunities
A wide range of flexible benefits that you can tailor to suit your lifestyle