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Head of Operations – System Certification
BSIHead of Operations for Japan responsible for audit and certification delivery in compliance with accreditation. Leading operational excellence, business growth, and governance for System Certification.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in operations and certification management, with a focus on driving operational excellence, compliance with accreditation requirements, and achieving revenue and profitability targets. Proficient in stakeholder management and process improvement within regulated professional services environments.
Highest-signal resume keywords
Senior Leadership ExperienceAccreditation ManagementOperational ExcellenceStakeholder ManagementProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Audit ManagementCertification DeliveryKPI MonitoringOperational Performance ManagementStrategic Execution
Soft Skills
LeadershipInfluenceProblem-SolvingAnalytical SkillsTalent Development
Tools & Technologies
Business SystemsDigital ToolsPerformance Data Analysis
Industry Keywords
System CertificationRegulated Professional ServicesAccreditation RequirementsOperational EfficiencyClient Outcomes
About the role
Key responsibilities & impact- The Head of Operations for Japan is responsible for leading the System Certification in Japan.
- This role holds full accountability for audit and certification delivery in compliance with accreditation requirements, driving operational excellence, business growth, service quality, and governance.
- The role translates strategic priorities set by Global, APAC, and Managing Director Assurance leadership into effective operational execution, ensuring delivery against revenue, contribution, quality, and compliance objectives.
- Oversee all audit and assessment activities including certification, surveillance, recertification, special audits, and issuance of certificates in line with accreditation requirements.
- Ensure consistent, scalable, and high‑quality service delivery across all System Certification and ISA operations.
- Drive process standardization, simplification, and operational efficiency to support sustainable growth and margin improvement.
- Lead resource planning, auditor utilization, and scheduling to maximize productivity and client outcomes.
- Own KPI monitoring and operational performance management, including corrective actions.
- Lead initiatives to strengthen customer satisfaction and loyalty through consistent, responsive, and high‑quality service delivery.
- Provide strong leadership to Operations and certification teams, fostering accountability, inclusion, and high performance.
- Deliver revenue, contribution, and profitability targets for the System Certification and ISA business in Japan.
Requirements
What you’ll need- Bachelor’s degree or equivalent qualification.
- Strong command of English, written and spoken.
- Japanese language capability is highly desirable.
- Proven senior leadership experience in operations, assurance, certification, or a regulated professional services environment.
- Experience managing accreditation requirements within certification or inspection bodies.
- Strong commercial and strategic acumen with the ability to translate strategy into operational execution.
- Demonstrated capability in leading operational excellence, process improvement, and change initiatives.
- Strong leadership, influence, and stakeholder management skills across diverse and matrixed environments.
- Excellent analytical, decision‑making, and problem‑solving skills.
- Strong people leadership capability with a focus on talent development and performance management.
- Sufficient IT capability to leverage business systems, digital tools, and performance data effectively.
Benefits
Comp & perks- Health insurance
- Flexible working hours
- Professional development opportunities