BruntWork

Recruitment

• Partner directly with clients to understand business goals, role requirements, and hiring priorities
• Advise clients on market conditions, role scoping, and candidate expectations
• Define success profiles and hiring strategies for senior and specialized roles
• Source, screen, and interview high-caliber candidates across executive, leadership, and specialist positions
• Conduct in-depth evaluations focused on experience, leadership, communication, and cultural alignment
• Manage the full recruitment lifecycle, including intake, sourcing, screening, submissions, interviews, and offers
• Act as a trusted advisor to clients throughout the hiring process

Executive Recruiter

Financial Planning and Analysis

• Systematically manage and prioritize incoming project-related emails and phone calls for the principal.
• Handle proactive follow-up communications with builders, subcontractors, and suppliers regarding project progress and information.
• Respond to routine client and stakeholder inquiries via email and phone within established service level agreements.
• Process supplier invoices and expense claims through HubDoc and Xero daily.
• Reconcile bank and credit card statements in Xero weekly and prepare batch payment files for approval.
• Perform accurate data entry and update job statuses, labor, and material costs within Simpro daily.
• Upload and manage project documentation and communications within external builder platforms such as Procore and Aconex.
• Document current administrative workflows and processes, creating draft Standard Operating Procedures (SOPs) for key tasks.
• Coordinate and schedule meetings, site visits, and appointments for the team as needed.
• Generate preliminary job profitability and expenditure reports from Simpro/Xero monthly.
• Assist with Xero data cleanup and categorization in coordination with the accountant.

Project & Finance Administrator

Marketing

• Lead live demonstration sessions for clients, showcasing the full capabilities of HubSpot Marketing and Content Hubs
• Develop and execute multi-channel campaigns (Email, Social, Paid) to build brand awareness and generate high-quality leads
• Assist the Project Manager in scoping marketing tasks and estimating hours for client proposals
• Execute and optimize PPC campaigns across Meta, Google Ads, and TikTok
• Collaborate with Sales specialists to ensure seamless 'Lead Handoff' processes
• Create high-converting assets, including landing pages and email templates
• Implement on-page and off-page SEO strategies to drive organic growth
• Lead the design and launch of websites across HubSpot and external platforms
• Set up and troubleshoot tracking infrastructure
• Build custom HubSpot dashboards and 'Deep Dive' reports
• Act as the primary marketing point of contact for a portfolio of clients

Marketing Specialist, Hubspot

Sales

• Supports the owner by owning the pre-contract admin workflow, keeping sales opportunities moving, preparing estimating support inputs, and coordinating quote requests and follow-ups.
• Reduces owner interruptions, speeds up sales-to-contract progression, and improves consistency under load.
• Owns sales-to-contract pipeline progression support, including next actions, follow-ups, and status visibility.
• Issues, tracks, and follows up on quote requests.
• Prepares estimating support inputs including basic take-offs and itemised schedules with reference notes or markups.
• Tracks client selections and approvals to prevent delays and late-stage issues.
• Creates and maintains SOPs for all workflows owned by this role.

Pre-Contract Sales and Estimating Support Coordinator

Executive Assistant

• Maintain and update client contact information; remove duplicates and ensure completeness
• Manage supplier contacts including obtaining and uploading subcontractor insurances and licenses
• Establish standardized document folder templates for consistent job layouts
• Set up and manage messaging channels within the platform
• Monitor and chase timesheets daily to ensure completion and accuracy against site diaries
• Oversee daily completion of site and truck diaries, following up with team members as needed
• Import and allocate invoices to cost codes (potential responsibility)
• Complete and maintain checklists relevant to projects
• Develop estimating templates and standardize templates for documentation
• Finalize and maintain cost code structures
• Assist with estimating, take-offs, drafting variations, and progress claims
• Manage and organize inbox, ensuring emails are moved to relevant folders with consistent job codes
• Sort emails into trade-specific folders for easier access and tracking
• Manage calendar and schedule meetings, considering travel time and priorities
• Apply and manage hire account
• Assist with Occupancy Certificate applications and follow-ups for projects

Virtual Assistant – Residential Building Project Support, PM/Estimator

Learning and Development

• Design and develop comprehensive learning programs and experiences that drive organizational transformation in corporate environments
• Translate strategic insights into engaging, interactive learning programs using creative learning experience design, innovative approaches, and cutting-edge technologies
• Conduct stakeholder interviews across departments to uncover needs, pain points, and opportunities
• Analyze existing training programs, employee feedback, and organizational data to identify gaps
• Research company financial metrics, investor reports, and strategic priorities to inform recommendations
• Create compelling decks that translate complex findings into clear, actionable insights
• Design comprehensive human-centered learning experiences based on adult learning principles and innovative instructional approaches
• Bring fresh, innovative approaches to traditional corporate capability-building challenges
• Create design documents to gain alignment with and iterate on program design with clients and stakeholders
• Create comprehensive facilitator guides, slide decks, and participant program materials and experience supports for in-person and virtually-facilitated programs
• Build interactive e-learning modules using Articulate 360 with creative, engaging elements
• Facilitate pilot testing with target audiences, synthesize inputs, and iterate based on feedback
• Build client and stakeholder relationships that uncover their evolving needs
• Create structured project workplans with tracked milestones
• Manage learning design projects with strong attention to detail and timelines
• Maintain transparent communication with clients and internal teams through proactive updates and documentation
• Facilitate effective client meetings with thorough preparation and comprehensive follow-up

Learning Instructional Designer, Consultant

Medical Billing and Coding

• Responsible for processing patient data, including medical records and billing information
• Submitting and tracking claims with insurance companies
• Ensuring accurate and timely payment for healthcare services
• Work closely with healthcare providers and insurance companies to resolve billing discrepancies
• Verify insurance coverage and process payment posting
• Daily checks on the pending amounts due from carriers
• Reviewing codes of partial and full denials
• Prepare appeals to be sent by reimbursement representative
• Report to reimbursement team members any unresolved items in a timely manner

Medical Billing Assistant

Insurance

• Assist the authorization team member to meet their responsibility to quickly and accurately gain approval to identify patients benefit eligibility in relation to Applied Behavioral Analysis (ABA) services according to given patients insurance, as well as obtaining the requested number of units of services requested by the provider to be authorized by the insurance carrier and maintain data properly.
• Stay on top of benefits requests coming in through various methods such as email and client-specific application.
• Benefits checks should be completed within an hour.
• Know method used to verify benefits such as insurance portals, carrier portals, general portals, or calling into carriers.
• Check the process of documentation on requested insurance patients.
• Follow through detailed items that need to be checked, update information in the various systems according to specific client.
• Check monthly on eligibility to ensure that the given patient is still active with the given plan and know results in various systems based on specific clients.
• Complete specific process if a plan has been changed and/or terminated.
• Complete each authorization request coming in from all methods, email or client-specific applications, to be submitted to carriers for review.
• Complete and submit according to carrier guidelines.
• Follow up on each submitted request submitted.
• Discuss with authorization team member how to handle any delayed partial and full denials of authorizations and act accordingly.
• Follow the process of requesting single case agreements according to when the client is not yet participating with a given carrier network according to given rules in effect at given time for given practice group.
• Submit partial or full denied cases to autism advocacy groups and follow up with team member.
• Update various systems based on client’s systems with accurate information authorization team received from carriers.
• Search near expiring authorizations which practice groups have not submitted for re-authorization.
• Communicate with authorization team member if a new carrier/plan which do not have rules or coding documented.
• Prepare email for the authorization team member with details for client regarding each item listed above.
• Attend daily meetings with authorization team member.
• Attend weekly team meetings, completing the to-do’s assigned to authorizations team member.
• Other Duties as Assigned

Insurance Verification and Prior Authorization Assistant

Operations

• Create and manage franchisee accounts and data within membership management systems
• Migrate critical franchisee documentation and records into FranConnect franchise management platform (training provided)
• Provide administrative support to address operational needs across the franchise network
• Collaborate with the headquarters operations team to ensure seamless franchisee support delivery
• Handle backend CRM setup and configuration tasks for optimal system performance
• Assist franchisees with administrative needs through centralized support processes
• Maintain accurate data management and organizational systems for franchise operations
• Support system transitions and process improvements during the company’s growth phase

Franchise Operations Administrator

Customer Support

• Answer a high volume of incoming phone calls with confidence and intelligence, providing exceptional client support and service in both English and Spanish.
• Engage with clients over the phone to confirm upcoming medical appointments and consultations.
• Conduct proactive follow-up calls with clients after appointments to confirm attendance and gather necessary updates.
• Document all client interactions, appointment confirmations, and notes accurately and promptly in the legal software (Smart Advocate).
• Coordinate appointment scheduling and rescheduling efficiently as needed.
• Maintain accurate and detailed records of all client communications with timestamps and comprehensive notes.
• Perform general administrative and clerical tasks to support the legal team and ensure smooth office operations.
• Easily understand and execute instructions from the team with minimal supervision.