Patient Billing Representative

BruntWork

Support revenue cycle by collecting patient balances through invoices and communication with patients. Manage payment plans and educate on payment responsibilities while adhering to company policies.

Posted 7/15/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient billing processes, including invoice generation, payment plan management, and effective communication with patients regarding their financial responsibilities. Proficient in handling sensitive financial conversations while maintaining organization and attention to detail.

Highest-signal resume keywords

Patient Billing ExperienceInvoice GenerationPayment Plan ManagementEffective CommunicationAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Healthcare BillingPatient CollectionsInvoice GenerationPayment ProcessingBilling Systems Proficiency

Soft Skills

Verbal CommunicationWritten CommunicationEmpathyOrganizationTask Prioritization

Industry Keywords

Revenue CycleInsurance AdjudicationCost-SharingOut-of-Network PaymentsPatient Outreach

About the role

Key responsibilities & impact

The Patient Billing Representative supports the revenue cycle by working directly with patients to collect outstanding balances resulting from insurance cost-sharing and out-of-network payments issued to members.
This role focuses on generating patient invoices, patient outreach, payment plan setup, prompt-pay follow-up, and clear documentation, following approved billing processes, scripts, and policies.
Generate and issue patient invoices following insurance adjudication and balance determination.
Communicate with patients regarding outstanding balances after insurance adjudication.
Set up and manage payment plans in accordance with company policy.
Collect one-time and recurring patient payments.
Follow up on missed, late, or partial payments.
Track OONW claims where payment is sent directly to the member.
Contact patients to collect insurance payments received directly.
Educate patients on their responsibility to remit payments.
Follow up until full balance is resolved.

Requirements

What you’ll need

At least 2 years in College
Must have backup power supply (extra laptop/power bank/generator/power station)
Must have backup internet (not mobile data)
Excellent verbal and written communication
Communicates clearly and effectively
Excellent reading comprehension
Alignment with our company’s core values and philosophies
Strong written and verbal communication skills
Professional and empathetic patient interaction skills
Strong attention to detail and organization
Ability to manage sensitive financial conversations respectfully
Ability to prioritize tasks and meet follow-up deadlines
Computer proficiency and comfort working in billing systems
Healthcare billing or patient collections experience preferred

Benefits

Comp & perks

Permanent work from home
Immediate hiring
Steady freelance job
Profit sharing incentive
Paid time off
Holiday pay
Annual Performance and Raise Evaluation
Quarterly Perfect Attendance Incentive
HMO
BruntWork Loan Assistance