brightwheel

People Operations

• Own and run company-wide People Ops cycles end-to-end for 500+ FTEs.
• Manage the People Ops HR tech stack, including Rippling, Lattice, Carta, and Cocoon.
• Serve as the operational PM for People initiatives that require structured coordination.
• Own People Ops data and reporting. Leverage AI to surface trends across headcount, attrition, engagement, and benefits utilization.
• Redesign the new hire experience from the ground up.
• Evolve the HR help desk experience. Evaluate the current solution and implement AI automation.
• Own benefits program operations end-to-end, including full ownership of open enrollment.
• Manage ongoing broker, carrier, and perks vendor relationships.
• Identify and drive AI automation of manual or high-touch processes across People Ops.

People Operations Manager

Director

• Own the performance of a unified Training & Enablement organization (~10–20 people) spanning Sales Enablement, Post-Sales Enablement, and Enablement Tech/Systems, reporting into Operations
• Define and execute an AI-first enablement strategy
• Own the end-to-end new-hire onboarding system
• Own the enablement tech stack and the measurement systems
• Deliver against key outcomes including ramp time, new-hire and ongoing attainment
• Operate as a hands-on leader
• Partner cross-functionally to ensure enablement is aligned
• Build and lead a high-performing, distributed team
• Identify opportunities to expand scope and impact over time

Director, Training & Enablement

Artificial Intelligence

• Build AI workflows to send multi-channel personalized campaigns
• Design prospect and lifecycle workflows powered by AI
• Develop end-to-end workflows that replace manual marketing processes across channels
• Use AI for segmentation, personalization, optimization, and decision logic — not just content generation.
• Prototype quickly– rapidly experiment and optimize.

AI Growth Systems Manager

AI Campaign Operations Specialist

Product Marketing

• Design and deploy a lead scoring model using high-intent product, behavioral, and firmographic signals — working from data in Redshift, Salesforce, Gong, and Clay.
• Build and maintain lead routing and distribution logic across inbound and outbound channels using LeanData and Salesforce, including guardrails, alerting, and monitoring.
• Automate recurring analytical workflows — distribution checks, connect rate diagnostics, closed-loss tagging, resting period analysis — so they run without manual intervention.
• Use AI tools (Claude, Gong transcript analysis, NLP pipelines) to extract signal from sales interactions at scale and surface actionable insights to Sales leadership.
• Partner with Sales, Marketing, and RevOps to define ICP, improve lead quality, and translate analytical output into operational and strategic decisions.
• Build and maintain the knowledge infrastructure (routing logic documentation, signal dictionaries, model documentation) so the team's work is institutional, not individual.

Senior Analyst, GTM Intelligence

Financial Planning and Analysis

• Act as the primary finance partner to Sales and Marketing leadership, bringing insight, structure, and accountability to acquisition performance
• Own and evolve the financial model connecting GTM investments across marketing & sales to revenue outcomes, including understanding of our acquisition funnel, rep productivity and unit economics.
• Lead GTM planning processes — aligning expectations across leadership, surfacing trade-offs, challenging investment allocation and identifying areas of improvement.
• Develop rolling monthly forecasts in conjunction with GTM leaders to maintain a live pulse on acquisition trends
• Iterate on compensation structures and incentive plans in partnership with Sales Ops, People, and GTM leaders
• Identify and implement AI and automation-based solutions to streamline reporting, enhance modeling accuracy, and reduce manual processes
• Deliver actionable reporting and performance insights that guide strategic pivots and long-term planning

Senior Manager, Go-to-Market Finance & Strategy

Data Engineer

• Ship "virtual employee" workflows that do real work before humans engage: research, verification, prioritization, deduplication, and prep artifacts that cite evidence and flag unknowns.
• Design the data foundations that let AI stitch together longitudinal operational signals across domains (customers, prospects, interactions, transcripts, product, ops, billing, support) into reliable workflows. Build evidence-first pipelines that produce structured outputs with provenance and uncertainty handling, and that store artifacts rather than overwriting truth.
• Build a durable job execution system for agent workflows: retries, explicit budgets, idempotency, and monitoring.
• Create shared abstractions for AI and data systems: tool interfaces, logging, cost tracking, evaluation harnesses, data contracts, SLAs, and reusable workflow components that increase trust in both data and AI outputs.
• Partner with internal teams as customers. Define success metrics with them, design workflow delivery surfaces, and iterate based on adoption and impact.
• Lead by example in AI-augmented engineering, using AI tools to increase velocity while maintaining architectural rigor.

Staff AI Product Builder, Data Engineering

Human Resources

• Build, scale and improve employee-facing processes that help teams thrive: You'll work on projects focused on performance management, annual reviews, employee engagement, career pathing and development, workforce planning, feedback and reviews, and compensation.
• Mentor and develop the HRBP team: Serve as a thought partner and coach to other HRBPs; share frameworks, advise on complex ER situations, and actively raise the capability of the team around you.
• Support talent development & career pathways: You'll work on processes like talent planning, performance calibrations, compensation to ensure we are growing and rewarding our best talent competitively.
• Coach and develop managers: Proactively partner with your managers to maintain a high-performance culture, hold their teams accountable, and operate with inclusivity.
• Be a voice for our employees: Advise and support managers and team members through a wide variety of complex employee relations situations; ensure that all voices and perspectives are heard.
• Leverage AI to scale your impact: Use AI tools to accelerate your work across employee relations documentation, policy drafting, manager coaching prep, engagement survey analysis, and workforce planning; identify and build AI-enabled workflows that raise the bar for the broader People team.

Senior Human Resources Business Partner

Revenue Operations

• Lead the Sales Operations function for Brightwheel’s Expansion business — which covers our emerging product lines including curriculum, professional development, and financial products — managing a team of 2 to start
• Partner cross-functionally with Expansion business owners, Sales leadership, PDE, and Finance to define priorities, align on strategy, and translate analytical output into operational decisions.
• Contribute to strategy — not just execution. Help GTM leadership think through how the Expansion function should evolve: what to build, in what sequence, and with what resources. Bring a point of view on how to structure go-to-market motions when selling multiple products to the same customer.
• Design and implement scalable processes and playbooks that support the full Expansion sales motion — from lead routing and scoring to rep workflow, handoff design, and post-sale coordination.
• Design and ship lead scoring models and value-based routing frameworks using product signals, behavioral data, and firmographic inputs from Salesforce, Gong, and Clay.
• Build AI-driven analytical workflows — automated closed-loss analysis, Gong transcript classification, distribution QA, account segmentation — that run without manual intervention.
• Run the Expansion funnel analytics cadence: connect rate diagnostics, close rate analysis, ICP development, and rep performance benchmarking.
• Present in WBRs, MBRs, and exec forums; represent the Expansion Revenue Operations function with clarity and confidence.

Manager, Expansion Revenue Ops

Marketing

• Own campaign strategy across the prospect and customer lifecycle — seasonal programs, reengagement, upsell, and pipeline support
• Develop campaign concepts, write or direct copy, and build the creative from brief to send
• Design and maintain a structured testing agenda that produces documented learnings and drives real change
• Partner with PMM to translate messaging frameworks into lifecycle campaigns, and close the loop so campaigns inform strategy
• Work alongside the Lifecycle Marketing Manager to build a complementary, full-funnel lifecycle engine

Lifecycle & Campaign Marketing Manager

• Own AI-powered improvements in core brightwheel workflows end-to-end
• Design and build cross-cutting AI services
• Own the end-to-end product loop as a hybrid PM+Eng+Data builder
• Create shared abstractions and tooling for AI
• Shape our data and system architecture so AI can stitch together longitudinal signals
• Lead by example in AI-augmented engineering

Staff AI Product Builder

• Compensation design & administration — build, test, and maintain compensation plan models (OTE, base/variable split, accelerators, SPIFs) that drive rep behavior and revenue growth
• Quota & floor design — own quota-setting methodology and floor design across segments, roles, and geographies; run scenario modeling and sensitivity analysis; lead calibration exercises with Sales leadership.
• Headcount planning & forecasting — maintain rolling headcount models by role/team and produce hiring models tied to annual planning targets.
• Annual Planning support — drive the people and comp assumptions for annual planning; translate targets into quota, ramp, and comp implications and produce what-if analyses.
• Monthly performance & forecasting cadence (MPE) — own month-end reporting (attainment, forecast vs. actuals) and recommend corrective actions.
• Promotions & special programs — assess promotion impacts on pay and quotas; design SPIFs/short-term incentives and measure program effectiveness.
• Comp reporting & governance — own recurring comp reporting, ad-hoc analyses, and audit controls; document runbooks and change-management processes.
• Systems & automation — partner with Systems/IT to maintain Salesforce and comp tooling, automate repetitive tasks, and improve data flows.
• AI-enabled productivity — build agentic workflows and automations that compress cycle times on modeling, reporting, and analysis; set the bar for what "AI-native" operating looks like on the team.
• Cross-functional partnership — translate technical models into clear recommendations and build trusted relationships with Revenue leaders, Finance, People/HR, and Recruiting.
• Executive communication – Present directly with the CEO and executive team.

GTM Compensation & Planning Analyst, SalesOps

Business Operations

• Execute high-impact projects: Your work will support the achievement of cross-functional initiatives that deliver against brightwheel’s strategic priorities. This could include everything from performing the core analysis for our pricing strategy, partnering directly with front-line managers to improve our sales and onboarding funnels, to market mapping to inform a new product launch.
• Build and Ship AI powered automations: You will design, build, and implement agentic AI tools and workflows that supercharge the business
• Turn data into insights: You will dive deep into data, processes, and the customer experience to identify and surface the critical insights necessary to answer key business questions and improve performance.
• Collaborate with senior management teams: You will serve as a key subject matter expert and analytical partner to leaders across the business. You will provide the data-driven 'source of truth' and independent perspective needed to shape recommendations and informed decision making.

Senior Business Operations Associate

• Build and ship AI-powered automations that improve efficiency and eliminate manual work
• Translate business problems into practical, working AI-driven solutions
• Rapidly prototype, test, and iterate using modern AI tools
• Partner with stakeholders to understand needs and refine solutions over time
• Continuously identify opportunities to improve processes through automation
• Balance speed and quality—moving quickly while ensuring solutions are usable and effective

People Operations Manager

Director, Training & Enablement

AI Growth Systems Manager

AI Campaign Operations Specialist

Senior Analyst, GTM Intelligence

Senior Manager, Go-to-Market Finance & Strategy

Staff AI Product Builder, Data Engineering

Senior Human Resources Business Partner

Manager, Expansion Revenue Ops

Lifecycle & Campaign Marketing Manager

Staff AI Product Builder

Senior Analyst, GTM Intelligence

GTM Compensation & Planning Analyst, SalesOps

Senior Business Operations Associate

AI Automation Builder