brightwheel

Sales

• Accurately place orders using Brightwheel’s online ordering platforms
• Respond to customer questions and troubleshoot basic technical issues (e.g. login errors, password resets) via email in a timely, friendly, and professional manner
• Follow detailed Standard Operating Procedures (SOPs) and instructions with full compliance
• Perform data entry tasks, ensuring all information is inputted with speed and precision
• Maintain clear records of orders and transactions
• Collaborate with the sales and operations teams to troubleshoot any issues and ensure smooth order processing
• Contribute to a positive, high-performing team culture

Sales Coordinator

Product Manager

• Own and deliver key initiatives within brightwheel’s activation & expansion roadmap
• Define the end-to-end onboarding and growth experience for schools, leveraging AI and product-led growth (PLG) principles to accelerate time-to-value
• Communicate strategy, learning, and progress clearly with leadership and cross-functional partners to inform roadmap decisions
• Partner cross-functionally with engineering, design, AI, and GTM to build and iterate on in-app experiences that deliver continuous customer value
• Identify and remove friction across activation and attach funnels, using data and customer feedback to prioritize high-impact improvements
• Design, run, and analyze investments to test hypotheses and impact critical metrics
• Define and report on success metrics (e.g., activation %, attach %, time-to-value, % of schools self-serve onboarding)
• Collaborate across PDE and GTM teams ensuring shared goals, feedback loops, and delivery against measurable outcomes

Staff Product Manager

Marketing

• Develop and own full-funnel lifecycle strategies: Lead lifecycle marketing across the customer journey—from lead nurture through retention, upsell, and reactivation—to drive engagement and long-term customer value.
• Design and optimize cross-channel journeys: Oversee the creation, launch, and continuous improvement of automated programs across email, in-app, SMS, and push that engage prospects and customers at scale.
• Drive segmentation and personalization strategy: Develop segmentation, personalization, and automation strategies that drive conversion, engagement, and long-term customer value.
• Lead and develop the team: Manage and mentor two direct reports, fostering a culture of innovation, accountability, and continuous learning; establish clear goals, performance metrics, and scalable processes for growth.
• Measure and optimize performance: Set and monitor key performance indicators (KPIs) to evaluate the effectiveness of marketing initiatives, using data to refine strategies and improve future efforts. Partner with cross functional teams to build dashboards and attribution models that track impact on pipeline, activation, and retention.
• Collaborate across teams: Work closely with Demand Generation, Product Marketing, Sales, and Product to ensure cohesive customer experiences and alignment to company goals.

Senior Lifecycle Marketing Manager

Marketing Operations

• Own and optimize Brightwheel’s marketing technology stack (HubSpot, Salesforce, Chili Piper, and related tools).
• Build and maintain automation workflows for lead management, campaign tracking, scoring, and routing.
• Partner closely with Demand Gen, Lifecycle, and Sales Ops to ensure smooth handoffs and accurate reporting across the funnel.
• Develop dashboards and insights that measure marketing performance, pipeline contribution, and ROI.
• Drive data quality initiatives and establish governance best practices across marketing systems.
• Collaborate with SysOps and Data teams to align technical infrastructure and attribution models.
• Lead quarterly planning and goal-setting processes to operationalize marketing OKRs.
• Support campaign execution through documentation, enablement, and scalable processes.

Marketing Operations Manager

• Lead a large and growing outbound sales team, including frontline managers and reps.
• Drive performance and accountability across the team using data, tools, and clear expectations.
• Develop scalable, repeatable sales processes — enhancing effectiveness through automation and AI.
• Serve as a high-impact coach to managers, raising the bar on execution and leadership.
• Collaborate cross-functionally to align sales with marketing, operations, enablement, and product.
• Monitor pipeline health, rep productivity, and funnel metrics to inform strategy and action.
• Instill a culture of ownership, high standards, and continuous improvement.

Sales Director

Operations

• Drive strategic projects that span across multiple product lines, including initiatives to build a multi-product selling motion and expansion into new verticals.
• Partner with Sales, Marketing, Finance, and Operations to align on go-to-market strategy, planning, and execution.
• Lead and manage change across the GTM organization, ensuring new initiatives are operationalized effectively with clear communication and adoption.
• Build and deliver executive-ready analyses and recommendations grounded in both quantitative and qualitative insights
• Drive best-in-class use of AI and automation across SalesOps processes — applying AI tools for forecasting, pipeline insights, reporting automation, and executive summaries to accelerate analysis and decision-making.
• Partner with senior leadership to define priorities, track business performance, and identify levers for growth.

Senior Manager, Sales Operations

System Administrator

• Own the technical architecture and design of our Salesforce and GTM systems.
• Lead and scale integrations across systems like ChiliPiper, Hubspot, Outreach, Gong, and others.
• Drive adoption of AI tooling across the systems team to accelerate delivery and impact.
• Architect scalable business logic and lead routing systems that support hundreds of users.
• Partner with the Director of Operations Technology to define long-term systems vision.
• Consolidate and improve our systems landscape through thoughtful tool evaluation.
• Mentor junior admins and drive upskilling across the team.
• Create measurable improvements in team velocity and shift the org from reactive to strategic systems planning.

Senior Salesforce Systems Administrator, Lead

Analyst

• Own the monthly and quarterly commission payout process — calculate, validate, and reconcile payments with speed and precision
• Manage inputs across Salesforce, payroll, and reporting tools to ensure end-to-end data accuracy
• Act as the primary point of contact for commissions payments — answering questions, resolving discrepancies, and ensuring transparency
• Maintain clear documentation and audit trails to support Finance, Payroll, and Sales Ops teams
• Build and maintain dashboards to provide clear, real-time insights into compensation trends
• Collaborate on improvements to tooling and automation to streamline workflows and reduce manual work
• Support ad hoc compensation analysis and data validation efforts, with the opportunity to expand scope as business needs evolve
• Contribute ideas and feedback as we explore AI-native workflows in finance — surfacing opportunities to experiment, learn, and improve

Commissions Analyst

Business Operations

• Drive high-impact projects: You will lead and deliver cross-functional initiatives that support brightwheel’s strategic priorities.
• Turn insights into action: You will dive deep - into data, processes, and the customer experience - to identify the critical insights necessary to improve business performance, and translate these into action.
• Partner with senior management teams: You will serve as a trusted thought partner to executives across the business. Your independent perspective will be valued.
• Achieve extraordinary results: You will be responsible for bringing structure to ambiguous problems - scoping, planning, and executing work from start to finish - to drive measurable outcomes.

Business Operations Manager

• Compensation design & administration — build, test, and maintain compensation plan models (OTE, base/variable split, accelerators, SPIFs); run commission calculations, audits, and payout validations.
• Quota & floor design — develop quota-setting methodology and quota floors by segment/role/location; run quota scenario modeling and sensitivity analysis; lead quota calibration exercises.
• Headcount planning & forecasting — maintain rolling headcount models by role/team and produce hiring models tied to AOP targets.
• Annual planning support — drive the people and comp assumptions for annual planning; translate targets into quota, ramp, and comp implications and produce what-if analyses.
• Monthly performance & forecasting cadence (MPE) — own month-end reporting (attainment, forecast vs. actuals) and recommend corrective actions.
• Promotions & special programs — assess promotion impacts on pay and quotas; design SPIFs/short-term incentives and measure program effectiveness.
• Comp reporting & governance — own recurring comp reporting, ad-hoc analyses, and audit controls; document runbooks and change-management processes.
• Systems & automation — partner with Systems/IT to maintain Salesforce and comp tooling, automate repetitive tasks, and improve data flows.
• AI-enabled productivity — apply AI tools (LLMs, automation scripts, no-code/low-code tools) to speed model building, automate reporting, draft executive summaries, and improve accuracy.
• Cross-functional partnership — translate technical models into clear recommendations and build trusted relationships with Revenue leaders, Finance, People/HR, and Recruiting.
• Executive communication – Present directly with the CEO and executive team.

Sales Operations Compensation and Planning Analyst

Marketing Analyst

• Sit at the intersection of marketing, marketing operations, sales, and analytics, acting as a trusted consultant to inform decisions.
• Develop and maintain core marketing data models and pipelines using SQL and dbt to ensure data accuracy and reliability.
• Own data pipeline integration for core marketing and sales platforms including HubSpot, Salesforce, and paid ad platforms.
• Build, automate, and maintain dashboards and reports in the BI tool (Sigma) to track key marketing KPIs for marketing, sales, and leadership.
• Partner closely with the marketing team to understand data needs; apply expertise in lead attribution, web traffic, campaign performance, and sales funnel analysis.
• Take full ownership of existing marketing dashboards and reports, enhancing insights on campaign performance, lead volumes and quality, and web traffic.

Senior Marketing Analyst

Data Engineer

• Use modern tooling to build robust, extensible, and performant data platform
• Build thoughtful and reliable data acquisition and integration solutions to meet business requirements and reporting needs
• Deliver best in class application reporting solutions for customers
• Troubleshoot, improve and scale existing data pipelines, models and solutions
• Build upon data engineering's CI/CD deployments, and infrastructure-as-code for provisioning AWS services
• Partner with technical leadership to craft and implement data strategy
• Build and scale data pipelines that transform billions of records across numerous systems into measurable data that enable insights for the Analytics team and customers
• Take full ownership of high impact projects with visibility throughout the organization

Senior Data Engineer

Backend Engineer

• Partner with Product and Design to scope, design, and deliver impactful new features in the Education product line
• Architect, refine, and scale backend systems, introducing new technologies and patterns
• Own and evolve brightwheel’s eCommerce systems and integrations
• Collaborate across functions to ensure technology decisions align with business goals and customer needs
• Contribute to technical direction for the team, leading by example with high-quality code and thoughtful reviews

Staff Software Engineer, Backend - Education

Product Marketing

• Early education is one of the greatest determinants of childhood outcomes; Brightwheel’s vision is high quality early education for every child.
• Fully remote team across every US time zone supporting teachers, parents, and early education providers.
• Drive revenue growth and acquire customers: initiate, scope, and lead cross-functional projects related to customer adoption and retention, focusing on Education & Curriculum products.
• Lead Education GTM team directing strategy for sales & sales enablement, marketing, events, and customer success in collaboration with central teams.
• Partner with Finance and VP/GM of Education to develop goals, identify resourcing needs, and improve systems to meet growth plans.
• Own and manage end-to-end projects impacting the customer journey, collaborating with senior leadership across Sales, Marketing, Customer Success, Product, and Operations.
• Develop metrics to run the business, implement, measure, and evaluate impact of customer projects and initiatives.
• Facilitate decision-making and execution by leading key stakeholders and surfacing required information to make critical decisions.
• Act as a key stakeholder balancing short-term and long-term objectives with a keen eye for the customer experience.

Go-to-Market Director, Education

Sales Development Rep

Our Mission and Opportunity: Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel’s vision is high quality early education for every child. We pursue this by directly supporting teachers in the classroom, engaging parents in the development of their kids, and enabling the small businesses that make up the backbone of the $175 billion early education industry. Brightwheel is the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.

Our Team: Our team is passionate, talented, and customer-focused. We're a fast growing tech company backed by some of the best investors in Silicon Valley, and we are building our first in-person office in Des Moines!

About The Role: In this role, you’ll be part of the founding class of SDRs in brightwheel’s newly opened Des Moines office. You’ll join a team of over 60 sales professionals across the United States, and get access to our world-class training and enablement program that will set you up for a lifelong career in sales. If you’re looking to start or grow your career, and want to shape the future of early education, we’d love to meet you.

Sales Development Representative

Recruitment

Our Mission and Opportunity: Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel’s vision is high quality early education for every child. We pursue this by directly supporting teachers in the classroom, engaging parents in the development of their kids, and enabling the small businesses that make up the backbone of the $175 billion early education industry. Brightwheel is the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.

Our Team: Our team is passionate, talented, and customer-focused. We're a fast growing tech company backed by some of the best investors in Silicon Valley, and we are building our first in-person office in Des Moines!

Who You Are: You’re a high-energy, people-driven recruiter who thrives in fast-paced environments. You move quickly but think critically, adapting to changes and solving problems on the fly. You care deeply about delivering great candidate experiences, and you’re scrappy — you roll up your sleeves, find solutions, and make things happen. You're someone who earns trust, operates with empathy, and sees every interaction as an opportunity to build our brand.