Customer Account Specialist

brightwheel

Customer Account Specialist engaging with customers to enhance retention and product usage. Working with a team to drive customer satisfaction in the early education sector.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 per yearWebsite

About the role

Key responsibilities & impact

Ensure customers continue to get exceptional value from brightwheel and remain loyal, long-term customers
Retain revenue through consultative engagement, digging into each customer’s needs and recommending the right products and solutions
Understand every customer’s goals and priorities, and translate them into strategic recommendations that drives retention, product adoption and overall satisfaction
Leverage your brightwheel product knowledge to lead meaningful customer conversations and help customers maximize their brightwheel experience
Partner with internal leadership teams to resolve customer escalations and deliver timely and effective Voice of Customer feedback
Call, email and text our current customers to assess brightwheel engagement, identify challenges, drive resolutions, and secure their commitment to staying on brightwheel
Test and pilot new outreach tactics to boost retention and increase the value customers get from brightwheel

Requirements

What you’ll need

Proven track record of hitting/exceeding challenging goals
Strong work ethic, determination to succeed, and a team-first mindset
Highly coachable, eager to learn, and energized by collaboration
Naturally curious, resourceful, and proactive in solving problems
Experience in sales, account management or customer success, with a focus on customer retention
Comfortable operating in a high volume environment (e.g., 60-70 calls/day)
Exceptional ability to identify customer challenges, recommend solutions, and overcome objections with tenacity, patience and deep empathy
Excellent communication, organizational, time-management, and prioritization skills
High tolerance for ambiguity - this is one of our newest teams and the role and goals will change over time
Preferred Experience: Salesforce, basic excel /sheets, startup environment, early education, fully Bilingual in Spanish

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Generous paid parental leave
Flexible PTO so you can recharge when you need it
Local retirement or savings plans (e.g., 401(k) in the U.S.)
Equity opportunities for long-term success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer retentionsalesaccount managementcustomer successproblem solvingcommunicationorganizational skillstime managementprioritization

Soft Skills

strong work ethicdeterminationteam-first mindsetcoachabilitycuriosityresourcefulnessproactivityempathytenacitypatience