Senior Technical Program Manager, AI

brightwheel

Senior Technical Program Manager orchestrating AI-driven programs at Brightwheel. Managing complex systems and enhancing product capabilities to improve operational efficiency.

Posted 6/13/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $154,000 - $237,000 per yearWebsite

Tech Stack

Tools & technologies

Distributed Systems

About the role

Key responsibilities & impact

Drive high-stakes, multi-stakeholder technical programs that embed AI capabilities across our entire product surface area—ensuring tight synchronization between data, platform, and frontend product teams.
Manage the complex execution dependencies of building software that recommends next steps, completes routine work, and automates meaningful parts of our customers’ operations.
Partner with engineering leadership to design and operate an AI hybrid workforce, establishing the necessary guardrails, evaluation frameworks, governance, and observability required for autonomous agents.
Streamline internal engineering velocity by implementing AI-powered tooling, automated testing pipelines, and agentic workflows that catch issues early and minimize operational overhead.
Apply an AI-native programmatic approach to optimizing internal functions like customer support and onboarding, ensuring cross-functional alignment as we scale.
Facilitate critical technical trade-offs, driving consensus on build-versus-buy decisions, architectural patterns, and platform leverage without losing momentum.

Requirements

What you’ll need

A strong computer science foundation: You have a 4-year computer science degree or equivalent depth in core CS topics, giving you the technical grounding to reason well across distributed systems, machine learning abstractions, and data architecture.
A record of orchestrating complex systems at scale: You have a proven track record of landing highly technical, multi-team programs from inception to production deployment. You understand what it takes to make deeply integrated products succeed in live production environments.
Applied AI familiarity in production: You have driven programs involving AI, LLM orchestration, or automated data pipelines. You understand the nuances of non-deterministic software, including evaluation, prompt engineering, latency bottlenecks, and safety boundaries.
Influence without authority: You have extensive experience driving alignment across senior engineers, product directors, and executive stakeholders without having direct reporting lines over them.

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Generous paid parental leave
Flexible PTO so you can recharge when you need it
Local retirement or savings plans (e.g., 401(k) in the U.S.)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

computer sciencedistributed systemsmachine learningdata architectureAI capabilitiesautomated testingAI-powered toolingLLM orchestrationautomated data pipelinesprompt engineering

Soft Skills

influence without authoritydriving alignmentfacilitating technical trade-offsconsensus buildingcross-functional alignmentstakeholder managementcommunicationleadershipproblem-solvingcollaboration

Certifications

4-year computer science degree