People Operations Manager

brightwheel

People Operations Manager at Brightwheel overseeing HR cycles for 500+ FTEs. Managing HR tech stack and driving AI automation in People Ops functions.

Posted 6/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $150,000 per yearWebsite

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Hard Skills

AI automationdata reportingworkflow configurationintegration managementbenefits program operationsopen enrollment managementperformance managementemployee lifecycle managementHR process redesigntrend analysis

Soft Skills

operational project managementstructured coordinationrelationship managementproblem-solvingadaptabilitycommunicationleadershipstrategic thinkingcollaborationinitiative

Tools & Technologies

RipplingLatticeCartaCocoonClaudeChatGPTZapierMakeHRIS platformsAI tools

Industry Keywords

People OpsHR operationsemployee engagementattritiondiverse workforcecomplianceremote workforceFTEscontractorsvendor management

About the role

Key responsibilities & impact

Own and run company-wide People Ops cycles end-to-end for 500+ FTEs.
Manage the People Ops HR tech stack, including Rippling, Lattice, Carta, and Cocoon.
Serve as the operational PM for People initiatives that require structured coordination.
Own People Ops data and reporting. Leverage AI to surface trends across headcount, attrition, engagement, and benefits utilization.
Redesign the new hire experience from the ground up.
Evolve the HR help desk experience. Evaluate the current solution and implement AI automation.
Own benefits program operations end-to-end, including full ownership of open enrollment.
Manage ongoing broker, carrier, and perks vendor relationships.
Identify and drive AI automation of manual or high-touch processes across People Ops.

Requirements

What you’ll need

Managed broad People Ops or HR operator scope at a company of 300+ employees, running multiple concurrent programs across benefits, lifecycle, and performance with minimal direction.
Used AI tools (Claude, ChatGPT, or workflow automation platforms like Zapier or Make) to meaningfully reimagine HR workflows.
Operated in a diverse, distributed employee population: multi-country, mix of FTEs and contractors, or hybrid/remote workforce. Understands the compliance and process nuances this creates.
Has a track record of running high-visibility company-wide cycles (open enrollment, performance, or merit) end-to-end.
Leveraged Rippling or comparable HRIS platform as an advanced user. Deep expertise in reporting, workflow configuration, permissioning, and integration management.

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Generous paid parental leave
Flexible PTO so you can recharge when you need it
Local retirement or savings plans (e.g., 401(k) in the U.S.)