Bridgestone EMEA

Account Manager

• Actively provides input and implements sales strategy for all local sales channels in TBR product group (retail/WH/fleet business)
• Develop and implement seasonal sales plans (conditions, value added proposal, trade marketing, E2E efficiency)
• Follows up plans and proposes pro-active actions if results are not satisfactory
• Closely cooperates with the sales forces of VIP Distributors (activation, action plans, training)
• Identifies and follows up on significant business opportunities with customers, pinpoints the existing and/or potential problems and arranges for their resolution
• Regularly visits Commercial Fleets (direct and indirect customers) on the assigned area, measure and report on tire performance (ToolBox)
• Manages the customer database under the Bridgestone Passion Program, with particular emphasis on new ones: active maintenance activities (purchase analysis/action plan), support for communication activities, provides feedback from the market, market needs/participates in creating new functionalities
• Prepares input for the annual budgeting process and regular forecasting, reports of progress
• Manages the resources provided by the marketing department (visualization, gadgets, other marketing materials)
• Actively cooperate with Marketing Department to help addressing internal demand’s and customers’ needs with regard to Bridgestone Passion Program
• Actively cooperates with colleagues from other departments (LSCM/CS/Finance/FE) to ensure the highest level of Customer Experience
• Initiates events for customers such as seminars, product launches, tire performance, trainings ect
• Acts as a Bridgestone Ambassador for new products/tools/solutions

Account Manager – TBR Sales

Manager

• The Executive Manager – SADC Markets is responsible for leading the Sales function in Bridgestone’s entity in SADC.
• Managing the sales strategy, executing annual, bi-annual and quarterly sales plans.
• Coordinating with pricing for correct strategies based on market dynamics.
• Delivering required financials in the annual budget and the company’s strategy.
• Accountable for P&L of the geographic area.
• Engaging with stakeholders and establishing good relationships with dealers and wholesalers.

Executive Manager – Distributor Business, SADC & SA

Marketing

• Support the execution of Trade Marketing initiatives in line with approved plans and priorities
• Contribute to sell-in and sell-out promotional activities and trade programs
• Support the rollout of campaigns and initiatives, ensuring correct and timely execution
• Ensure alignment between trade marketing activities and sales needs
• Support the localization and adaptation of trade marketing materials and POS assets
• Ensure consistency and correct usage of materials in line with brand and product guidelines
• Support activations, events and commercial initiatives from a trade marketing perspective
• Act as operational support between central guidelines and local execution
• Support the use and monitoring of trade marketing tools and digital platforms
• Assist in data collection and basic performance tracking of trade initiatives
• Support reporting activities related to trade marketing execution and results
• Support coordination with external agencies and suppliers involved in trade marketing activities
• Assist in managing timelines, deliverables and operational follow-ups
• Ensure smooth day-to-day collaboration with internal stakeholders
• Support monitoring of trade marketing budget at initiative level
• Track expenses and commitments in collaboration with the Trade Marketing team and Finance
• Ensure accuracy and timely update of budget tracking tools

Trade Marketing Specialist

Customer Support

• Act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information.
• Collaborate with internal teams such as Sales, Finance, LSCM, IT, and Marketing to ensure customer satisfaction and operational excellence.
• Record and process custom/special orders and coordinate with relevant teams.
• Respond promptly to escalated customer issues and ensure resolution.
• Provide advanced product/service information and support fitment inquiries.
• Follow sales and channel dynamics to provide tailored suggestions to customers.
• Build strong customer relationships and adopt customized strategies.
• Participate in regional meetings and share feedback from stakeholders.

Customer Service Representative, Romanian, English

• Act as first point of contact for customers, managing order processing.
• Resolve escalated issues and provide advanced product and service information.
• Collaborate with internal teams such as Sales, Finance, LSCM, IT, and Marketing to ensure customer satisfaction and operational excellence.
• Record and process custom/special orders and coordinate with relevant teams.
• Respond promptly to escalated customer issues and ensure resolution.
• Provide advanced product/service information and support fitment inquiries.
• Follow sales and channel dynamics to provide tailored suggestions to customers.
• Build strong customer relationships and adopt customized strategies.
• Participate in regional meetings and share feedback from stakeholders.

Customer Service Representative, Bulgarian, English

Counselor

• Greet customers in person and by phone and handle all counter administrative activities
• Provide customers with information about products and services
• Perform an initial diagnosis of vehicles
• Prepare estimates, repair orders, invoices, and manage vehicle handovers
• Handle customer complaints
• Maintain the customer database and enter information into the dedicated software
• Manage the administrative aspects of sales activities
• Organize sales and promotional activities according to quantitative and qualitative targets set by management
• Apply the company’s quality procedures
• Organize and manage showroom/display areas
• Schedule workshop/service interventions

Customer Advisor

Sales

• The Sales manager TBR will report to the Sales Director.
• Responsible for the full P&L of the TBR business in South Africa.
• Managing relationships with key customers’ senior Management and Sales Staff.
• Key account management.
• Ensuring optimization of profitability for key customers and Bridgestone South Africa.
• Develop and work with the TBR team to execute sales plans for the year with key customers.
• Act as a business partner, engaging with key stakeholders and communicating effectively across the board.
• Coordinate with pricing team to help set the correct price strategy.
• Accountable for the implementation of annual marketing plans.
• Conduct market intelligence and performance review of customers.

Sales Manager

Engineer

• Develop new Mold and construction by combination of NTs, jointly with NT development functions (in EMEA and in other poles) to meet Next Gen. Products targets (both REP and OE perspectives.)
• Work Cross functionally within R&D and Business Units and other technical poles engaging teams on customer driven journeys to design with a BOSS driven focus
• Prepare appropriate documentation for projects and participate in Technical Meetings with stakeholders.
• Use of Design Thinking and Virtual development tools to ensure robust and lean development.

R&D Engineer

• Responsible for creating a long-term and trusting relationship with OTR customers.
• Oversee a portfolio of assigned customers, develop new business from existing customers, and actively seek new sales opportunities within the South African market.
• Conduct periodical site visits, document key take-aways, and communicate effectively with all mine personnel.
• Provide accurate information for weekly landing point meetings, manage expectations, and ensure accurate forecasting for production.
• Collect market intelligence, participate in reporting, and generate professional feedback reports along with solutions.

Key Account Manager – OTR

Controller

• Manage credit control processes to safeguard liquidity and minimize financial risk.
• Perform credit assessments based on financial reports, disclosures, and internal data.
• Determine and allocate credit limits and payment terms; review and adjust regularly.
• Monitor overdue receivables and manage dunning procedures.
• Release blocked orders and ensure liquidity through early repayment.
• Cooperate with trade credit insurance and debt collection services.
• Process insolvent customers and manage related documentation.
• Prepare monthly financial closing and KPI reports.
• Act as central information point for customer changes across departments.
• Interface with Shared Service Centre for payment postings and master data creation.
• Prepare audit-relevant information and support credit audits.

Credit Controller, Finnish

• Lead and coordinate regional sales administration operations
• Ensure timely and accurate execution of commercial processes related to pricing, billing, discounts, rebates, and customer claims
• Manage a team of frontline and back-office specialists
• Foster cross-functional collaboration
• Ensure compliance and operational excellence across multiple systems and workflows
• Oversee discount and rebate setup, validation, and maintenance in SAP and Pricefx
• Supervise customer claims registration, validation, and resolution
• Monitor KPIs and service levels, and provide regular performance updates
• Support internal audits and compliance reviews
• Analyze pricing discrepancies and claims trends to propose improvements
• Oversee SAP data maintenance and billing document validation
• Support automation initiatives and system enhancements

Sales & Fleet Admin Manager

Business Analyst

• You will act as a key driver of digital transformation in customer service operations by unlocking the power of data and converting raw information into actionable insights.
• You will define and execute analytics and BI strategies, build scalable dashboards, monitor KPIs, and identify opportunities for process optimization and innovation.
• You will collaborate with cross-functional teams to promote a data-driven culture and deliver solutions that improve customer experience, operational efficiency, and ROI.
• Defining and executing the customer service analytics and BI strategy aligned with the digital transformation roadmap.
• Championing a data-driven culture across LSCM CoE and customer service teams.
• Translating complex data into actionable insights that improve customer experience, operational efficiency, and ROI.
• Supporting strategic initiatives by identifying trends, risks, and opportunities through advanced data analysis.
• Leading the adoption and optimization of BI tools such as Power BI and SAP Analytics Cloud.
• Managing data sourcing, aggregation, and integration from systems including SAP SD/MM, CRM, and ticketing platforms.
• Driving automation and self-service analytics capabilities to empower business users and reduce manual reporting.
• Collaborating with customer service, logistics, and commercial teams to define analytical needs and deliver impactful solutions.
• Developing and maintaining strong relationships with stakeholders to ensure alignment on KPIs and reporting standards.
• Presenting insights in a clear and compelling format to influence decision-making.
• Implementing data governance policies to ensure accuracy, security, and compliance with regulations.
• Ensuring ethical use of data and adherence to privacy standards such as GDPR.
• Promoting a culture of innovation, curiosity, and continuous learning within the analytics community.
• Acting as a change leader advocating for digital transformation and process automation.
• Mentoring colleagues and fostering cross-functional collaboration.
• Delivering solutions that improve productivity, reduce costs, and enhance customer experience.

Customer Service Data Analyst

• Creating, validating, and issuing invoices, credit memos, and debit memos
• Reconciling and managing self-billing processes for public sector clients and car dealers
• Performing manual adjustments and corrections to billing data to ensure accuracy
• Ensuring compliance with legal, regulatory, and e-invoicing standards across EMEA
• Executing billing uploads via designated interfaces and maintaining condition records
• Generating and analyzing monthly billing reports and providing insights for decision-making
• Identifying and explaining discrepancies between expected and actual billing outcomes
• Handling billing for specific customer segments including invoice corrections and replacements
• Validating pricing for sales orders and purchase orders and ensuring contract compliance
• Maintaining and uploading pricing data into relevant systems and confirming tire policy compliance
• Collaborating with service centers to resolve discrepancies in job sheets
• Coordinating with IT and business teams to troubleshoot billing, pricing, and reporting issues
• Communicating with internal teams regarding billing queries and documentation requirements

Sales & Fleet Admin Specialist – Back Office

Collections

• Support the Credit Manager and work within the Credit.
• Focus on administering and improving credit and collections processes, ensuring compliance, and maintaining strong collaboration with internal teams and EMEA entities.
• Research credit history and prepare credit reports for analysis
• Apply credit lines and payment terms for new customer and supplier accounts
• Monitor and maintain customer accounts, track outstanding balances, and prioritize collection activities
• Follow up on overdue accounts through letters, calls, and external debt collection services
• Proactively identify solutions for challenging outstanding situations
• Contribute to process improvements with an end-to-end mindset
• Prepare reports and provide insights to support decision-making

Credit and Collections Analyst, Portuguese

• Act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information.
• Record and process custom/special orders and coordinate with relevant teams
• Respond promptly to escalated customer issues and ensure resolution
• Act as first point of contact for customer queries and complaints
• Provide advanced product/service information and support fitment inquiries
• Follow sales and channel dynamics to provide tailored suggestions to customers
• Build strong customer relationships and adopt customized strategies
• Collaborate with cross-functional teams to resolve issues and improve processes
• Participate in regional meetings and share feedback from stakeholders