Bridgestone EMEA

Business Process Owner – OTC

Bridgestone EMEA

full-time

Posted on:

Location Type: Hybrid

Location: Warszawa • Poland

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Tech Stack

ERP

About the role

  • The Business Process Owner (BPO) is responsible for the end-to-end management, optimisation, and strategic alignment of the Order To cash and Claims Management within the organisation.
  • Cooperate with the Head of Business Process (HoBP) and act as the business owner for functional sub-domains Order to Cash and Claims Management.
  • Own the assigned business process life cycle, defining and maintaining process boundaries, inputs, outputs, roles, and interactions.
  • Ensure alignment with organisational strategy and compliance with relevant regulations.
  • Actively participate in the design of “to be” solutions in collaboration with IT and other stakeholders.
  • Establish and monitor KPIs and metrics for process performance, including claims management processes (part of CRM suite).
  • Analyse process performance (SAP Signavio) to identify bottlenecks and improvement opportunities.
  • Lead the implementation of corrective actions on: order management, credit management, shipping/fulfillment, invoicing and accounts receivable.

Requirements

  • Bachelor’s degree in Supply Chain, Industrial Engineering, Operations, or a related field
  • Minimum 5–7 years in a similar role or experience, including at least 1 year of hands‑on SAP experience
  • Proven track record in leading cross‑functional process improvement initiatives
  • Experience with ERP systems (SAP SD modules) and business modelling tools
  • Lean Methodology certification
  • Ability to conduct workshops and document functional processes (near‑shore/off‑shore coordination activities)
  • Fluent English (business‑facing role)
  • Any other languages are welcome.
Benefits
  • A supportive and engaging onboarding experience to ensure a smooth transition into our team.
  • The opportunity to develop and grow, through training and regular mentorship.
  • Corporate Social Responsibility activities.
  • A truly global, dynamic and challenging work environment.
  • Agility and work/life effectiveness and your long-term well-being.
  • A diverse and inclusive team.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAPERP systemsbusiness modelling toolsprocess performance analysisKPI monitoringclaims managementorder managementcredit managementshipping/fulfillmentinvoicing
Soft Skills
leadershipcross-functional collaborationworkshop facilitationdocumentationstrategic alignmentproblem-solvingcommunicationprocess optimisationstakeholder engagementanalytical thinking
Certifications
Lean Methodology certification