Bosch

Director

• Responsible for owning and expanding the company’s largest end-user “house accounts”.
• Develop new vertical market opportunities and manage executive-level relationships with national distribution partners.
• Serve as executive point of contact for designated enterprise “house accounts”.
• Develop and execute multi-year account strategies.
• Drive revenue expansion, cross-sell initiatives, and long-term retention.
• Coordinate internal resources to support large national opportunities.
• Lead executive business reviews with enterprise customers.
• Identify, prioritize, and develop growth strategies within targeted verticals.

Director of Strategic Accounts – Verticals

Product Manager

• Lead the global product management function for Critical Communications Systems
• Define and execute product strategy and translate market insights into actionable roadmaps
• Drive successful global product launches
• Partner with engineering, branding, quality, and operations teams for roadmap execution
• Engage directly with customers and partners to validate strategy and roadmap direction
• Own business cases for major product initiatives, track portfolio performance, and adjust strategy accordingly

Global Director of Product Management, CCS

Strategy

• Drive the commercial success of the Electro-Voice & Dynacord product portfolio
• Analyze product portfolio performance, pricing structures, and inventory levels
• Collaborate closely with Product Management
• Lead cross-functional initiatives
• Own the end-to-end commercialization phase for new products
• Create and maintain sales enablement content
• Design and deliver targeted training programs
• Act as primary internal expert, translating technical capabilities into customer use cases
• Facilitate and promote best-practice sharing across all regions

Product Strategy Manager – Installed Sound

Account Manager

• Develop and grow the National Hospitality Integration business in Electro-Voice, Dynacord, and Bosch Public Address categories
• Identify new customers and opportunities, grow existing customers, manage programs, enable partnerships, and proactively engage with large-scale integrators
• Conduct demonstrations, host regional events, train partners, forecast business, conduct business reviews, identify overlap between product offerings and partners’ needs, and promote adoption of EV, Dynacord, and Bosch solutions by driving commercial and technical awareness in the Hospitality marketplace
• Partner closely with Business Development, and with Technical Sales, Inside Sales and Distribution teams

Key Account Manager, Hospitality Integration

Software Engineer

• Direct and coordinate activities of the software engineering group
• Responsible for Software Release Train for embedded software
• Responsible for career development of direct reports
• Responsible for forming an efficient and skilled software team from a recently created team of individuals
• Act as Manager to the software group
• Have a hands-on role next to being a manager e.g. as product owner or test architect
• Enable the organization to deliver software of all projects on commitment: time, quality and cost
• Member of the engineering leadership team
• Has around 10 direct reports
• Reports to the R&D Director
• Manages department activities to design, implement, test and maintain software
• Responsible for planning and tracking, including dependencies with other R&D Disciplines
• Understand and defend software development cost estimation, ROI
• Work closely with Business Line and Product Managers to determine R&D priorities and initiatives
• Estimate personnel needs, recruit and develop top talent

Group Leader, Software Development

Manager

• Lead a team of distribution Key Account Managers for the US and Canada.
• Responsible for Electro-Voice, Dynacord, and Bosch Conferencing and Public Address products.
• Partner with Business Development, Regional Growth, Global Key Account, Technical Sales, and Marketing teams.
• Identify key growth accounts and customer engagement opportunities.
• Develop and execute business plans that leverage the unique value propositions of each distribution partner.
• Build strong relationships throughout the Distributor, collaborate them and hold regular business reviews.
• Develop and drive Demand Creation Programs for distributor personnel.
• Support implementation of new product introductions.
• Gather market intelligence and develop strategies for growth opportunities.
• Exceed sales budgets and critical business objectives.
• Mentor, coach, and develop direct and indirect reports.

Manager, Distribution Key Accounts

Learning and Development

• Serve as the dedicated point of contact for all Certified Training Center (CTC) distributor subscribers throughout North America.
• Conduct regular check-ins and quarterly business reviews with each CTC location to assess satisfaction, utilization, and outcomes.
• Proactively identify and address subscriber concerns before they escalate; develop solutions that protect retention and strengthen loyalty.
• Build strong relationships with distributor principals, training managers, and key stakeholders at each CTC site.
• Monitor training delivery standards across all CTC locations to ensure alignment with DSA curriculum, brand standards, and Bosch product accuracy.
• Conduct scheduled site visits to evaluate training environments, equipment, and instructor readiness.
• Track and manage subscription lifecycle for each CTC account including renewals, expansions, and at-risk accounts.
• Serve as the primary trainer for all distributor Technical Service Managers (TSMs) across the CTC network.
• Deliver comprehensive Train-the-Trainer sessions covering the full Bosch equipment portfolio.

Certified Training Manager

Field Engineer

• Responsible for delivering exceptional technical support and service to clients and internal teams
• Leverage extensive technical expertise and customer-focused approach to resolve complex issues and mentor junior team members
• Drive continuous improvement in service delivery processes
• Diagnose, troubleshoot, and resolve complex technical issues across multiple systems and infrastructure components
• Provide expert-level technical support to clients and internal stakeholders
• Demonstrate expert proficiency in rooftop equipment diagnostics, maintenance, and repair
• Analyze system performance metrics and optimize operational efficiency
• Document technical solutions and maintain detailed records of incidents
• Manage and prioritize service tickets using Salesforce
• Collaborate with teams to implement technical solutions and coordinate with vendors

Tech Service Engineer Level II – Applications

• Deliver exceptional technical support and service to clients and internal teams
• Diagnose, troubleshoot, and resolve complex technical issues across multiple systems and infrastructure components
• Provide expert-level technical support ensuring timely resolution and customer satisfaction
• Demonstrate expert proficiency in rooftop equipment diagnostics, maintenance, and repair
• Analyze system performance metrics and optimize operational efficiency
• Document technical solutions, create knowledge base articles, and maintain incident records
• Manage and prioritize service tickets using Salesforce
• Collaborate with team and coordinate with vendors for support and equipment procurement
• Mentor and provide guidance to junior technical staff
• Conduct root cause analysis on recurring issues and develop preventative measures
• Stay current with emerging technologies and industry best practices

Tech Service Engineer Level II – Control Base

• coordinating and executing the successful setup, activation, and operational readiness of multiple retail and warehouse locations across the United States
• overseeing end‑to‑end site transitions
• ensuring all construction, vendor, technology, facilities, and operational elements are aligned and delivered on schedule
• collaborating effectively with cross‑functional teams
• managing diverse external vendors
• taking ownership of assigned projects and tasks through to completion

Transition Manager

• Build relationships with existing customers while expanding growth year-over-year.
• Discuss all the products and programs YORK Factory Direct offers to gain more share of wallet.
• Advising customers to utilize all program features available to grow their business; the more they sell, the more we sell!
• Prospect and recruit customers who fit the YORK partnership profile.
• Prove “Why YORK” is an industry leader with the power behind it to grow their business.
• Create custom marketing strategies to help your customers grow.
• As needed, you will receive support from our market leaders and a marketing manager.
• Assist your customer to select the best YORK products to meet their client’s needs.
• This includes coaching them on their selling approach, product specifications/performance and application regulations which may vary by job.
• Negotiate prices and terms of sale.
• Ensure customers participate and attend our industry-leading training classes offered locally and virtually.
• Our local service managers are best-in-class providing your customer a great resource to improve their quality in the field and increase consumer confidence as they build their business.
• Perform to plan. Set weekly, monthly, quarterly and annual sales goals for overall sales, sales calls, product mix/segmentation, new dealer registrations, training, as well as many other sales metrics.

Operations

• Partner with business leaders, end users, and IT to optimize processes
• Handle technical configuration, security, and user access rights for ERP system
• Diagnose and resolve functional issues across CSD modules
• Provide guidance to end users on best practices and process steps
• Support enhancements, integrations, and new CSD capabilities
• Configure and maintain Infor CSD modules
• Develop and execute testing for system changes and releases
• Troubleshoot ERP issues and collaborate with IT and vendors
• Create documentation and training materials for user adoption
• Contribute to cross‑functional transformation projects