Bonterra

Vice President

• Lead a globally distributed Professional Services organization
• Own and manage the NPO Services P&L
• Define and execute a multi-year vision for NPO Professional Services
• Develop and launch new service offerings
• Drive adoption of AI-powered delivery tools
• Sponsor and manage major customer escalations and delivery engagements
• Collaborate with Sales, Product, and Customer Success teams

Vice President, Professional Services

Account Executive

• Sell NGP VAN's software products and technology services in a designated territory within the U.S.
• Develop new business primarily through prospecting and cold calls, as well as building relationships with Democratic officials, consultants, and members of the campaign professional community.
• Conduct online demos, prepare written proposals, and negotiate and close sales.
• Establish and grow relationships with current NGP VAN clients to identify opportunities to upsell additional tools and services.
• Manage technology needed to track prospect outreach and client conversations.
• Collaborate with a wide array of NGP VAN staff to exceed each client's expectations.
• Expand new business primarily through prospecting and cold outreach, as well as by building relationships with stakeholders, consultants, and campaign staff.
• Thrive in a fast-growing, start-up culture while balancing several tasks at once.

Account Executive, State and Local Campaigns

Full-stack Engineer

• Help develop and maintain ActionKit’s codebase, from building brand new features to polishing, debugging, refactoring, or improving the efficiency or reliability of existing code.
• Help shape the direction of the product by proposing ideas, collecting client feedback, and refining broad ideas into concrete plans.
• Work directly with clients through our email support system and sometimes other means; writing release notes; or participating in ClientCon.
• Contribute as needed to other technical functions like operations, tooling, monitoring, performance tuning, and more.

Senior Software Engineer

• Design and build thoughtful, reliable features across the full stack
• Work on backend services and APIs as much as frontend; strong in both needed
• Bring strong UI and UX sensibility to frontend work
• Proactively evaluate tradeoffs and speak up about them
• Own work from sprint planning and ticket refinement through implementation, peer review, and demo
• Use AI tools as part of work, coding, debugging, or researching
• Think critically about where AI can create real value for clients and help shape features
• Partner closely with product managers, designers, and QA to ship preferable products
• Give and receive code reviews collaboratively

• Develop, test, and maintain features within the ETO platform
• Act as a technical partner to Product Management and customer-facing teams
• Investigate, troubleshoot, and resolve software defects
• Create, review, and maintain SQL scripts
• Develop and maintain REST APIs, backend services, and application components
• Collaborate directly with customers and internal stakeholders
• Evaluate and implement prioritized feature requests
• Clearly communicate technical concepts
• Perform functional testing and validation of developed features
• Collaborate with QA engineers to improve test coverage
• Participate in code reviews, testing, deployment, and release activities

Software Engineer

Consultant

• Conduct structured consulting calls with nonprofit customers to guide them through event preparation, following a defined agenda while maintaining an engaging and conversational style.
• Create detailed Run of Show documents in collaboration with customers to support onsite and virtual event staff, ensuring accuracy and completeness prior to event day.
• Advise customers on fundraising best practices, OneCause product functionality, and event logistics to improve fundraising outcomes and overall experience.
• Coordinate with internal departments — including operations, support, and event staff — to track event milestones and ensure timely progression through the pre-event workflow.
• Document customer interactions, notes, and action items accurately and promptly within the CRM and other designated systems.
• Identify and communicate to leadership opportunities to improve service delivery, product offerings, or consulting workflows based on patterns observed during customer engagements.
• Advocate for customers by surfacing challenges, escalating issues, and notifying relevant team members of risks or opportunities identified during consultations.
• Participate in weekly team meetings and internal communication platforms, contributing to shared knowledge and team alignment.
• Support onboarding and skill development of new consultants through mentoring, shadowing, and sharing institutional knowledge as requested.

Associate Fundraising Experience Consultant

General Counsel

• Designing, improving, and implementing our global privacy and data protection compliance programs and processes, as well as educating our teams about relevant privacy and data protection laws.
• Developing and overseeing Bonterra's AI governance and compliance program, including policies, risk assessments, and controls to address privacy, transparency, and ethical considerations in AI and machine learning systems.
• Drafting and maintaining privacy and data protection policies, notices or other documentation, as well as managing privacy and data protection terms in standard contractual arrangements and supporting negotiations with vendors and customers.
• Working closely with the product, engineering, information security and IT teams to support our security initiatives, frameworks, and requirements.
• Monitoring and advising on regulatory and industry developments, including trends in copyright, privacy, security, and AI laws, regulatory guidance, enforcement actions, and public policy.
• Partnering with product and engineering teams to provide guidance on legal issues related to product design, development, and operations, with specific attention to copyright, privacy, data protection, and the responsible use of AI and automated decision-making tools.
• Creating and developing legal processes and documentation to support new product or other business initiatives.
• Providing cross-functional leaders with pragmatic and strategic advice to minimize legal risks while advancing business goals and initiatives.
• Partnering with key stakeholders across the organization to build strong relationships across levels.
• Identifying opportunities to centralize knowledge and create scalable processes to increase visibility and expedite communication/alignment/execution.

Privacy and Product Counsel

• Own complex features and subsystems in industry-leading voter/donor management platforms
• Combine deep technical depth with systems thinking, identifying technical debt, proposing architectural improvements, and mentoring peers across engineering and QA teams
• Participate in system design decisions for complex features
• Propose approaches that balance performance, maintainability, scalability, and business needs
• Mentor junior and peer engineers through code reviews and design collaboration
• Model best practices and drive technical excellence
• Design and implement complex features for voter/donor management, third-party integrations, and AI-powered enhancements
• Deliver high-quality, maintainable code that meets performance, security, and scalability standards
• Proactively identify anomalies, inefficiencies, and technical gaps
• Propose and champion improvements that enhance product health.

Analyst

• Own end to end PCI DSS Level 1 readiness, certification activities, and coordination with QSA assessors
• Advise Engineering and Product teams during the design phase on PCI control selection
• Lead and manage response to PCI Level 1 events, including investigation and remediation oversight
• Serve as a Senior Risk Analyst conducting in depth risk analysis on PCI security by design questions
• Drive greenfield workstreams that establish new PCI controls or architectural patterns
• Maintain scope documentation, evidence, and operational reports for PCI controls
• Manage issues, exceptions, compensating controls, and risk acceptance tracking

Lead PCI Analyst

Content Writer

• Draft, edit, and publish basic help center content and release notes
• Work from internal specifications, SME interviews, and product testing to translate features into written guidance
• Contribute to templates and voice consistency in documentation
• Perform light HTML or CMS formatting as needed
• Capture and annotate screenshots
• Participate in documentation review cycles and incorporate feedback

Product Writer I

Data Engineer

• Run and monitor recurring data update and ingestion jobs.
• Perform basic data editing, formatting, and normalization in SQL-based workflows.
• Support the transformation of raw or external data into usable internal formats.
• Assist in data validation, anomaly tracking, and issue escalation.
• Document standard workflows for future execution and training.

Data Engineer 1, Data Services

• Design and implement ETL processes in a cloud environment
• Design and implement monitoring solutions for ETL processes
• Document datasets for data warehouse consumers
• Serve as a technical resource for consumers of the data warehouse, in particular the Data Science Team and other internal business units

• Own technical health and quality for the Payments Platform: architecture decisions, sprint processes, release cycles, and release quality
• Set team norms for spec-driven development and AI-assisted delivery; proactively improve specs and practices when AI output falls short of quality standards
• Drive architecture decisions across API gateway and auth, EventBridge/FundraisingBus event infrastructure, webhooks, and Reporting & Reconciliation
• Ensure API and event schemas are designed for durability, extensibility, and idempotency at financial-grade correctness standards
• Partner with the Platform Director on technical sequencing and roadmap delivery
• Collaborate with leads in Online Contribution and Corporate Giving on cross-domain integration points
• Design and build agents to automate repeatable platform engineering workflows, reducing manual overhead for the team
• Ensure team knowledge is structured, current, and consolidated so agents and engineers can operate without ambiguity
• Mentor engineers on the platform team; participate in interviewing and candidate evaluation
• Remove systemic sources of build, test, deployment, and integration friction that limit AI-assisted delivery

Lead Software Engineer – Payments

Engineering Manager

• Build and lead the Corporate Giving engineering organization
• Recruit, develop, and retain engineering talent
• Contribute directly to technical work
• Own the technical direction for Corporate Giving
• Lead the migration from the legacy disbursement platform
• Maintain the technical depth needed to evaluate architectural decisions
• Own delivery outcomes across the domain
• Partner with Product, Customer Success, and enterprise clients

Engineering Director – Corporate Giving

• Lead and manage the onboarding process for new Bonterra Tech clients from kick-off to successful adoption.
• Conduct discovery sessions with clients to understand their specific business needs, workflows, and goals.
• Develop and deliver tailored onboarding plans, including configuration, data migration, and user training.
• Provide expert guidance and best practices to clients on utilizing Bonterra Tech's software effectively.
• Act as the primary point of contact for clients during the onboarding phase, addressing inquiries and resolving issues promptly.
• Collaborate closely with sales, product, and support teams to ensure a coordinated and positive client experience.
• Create and maintain comprehensive onboarding documentation, training materials, and guides.
• Track and report on onboarding progress, client satisfaction, and key success metrics.
• Identify opportunities for process improvement within the onboarding workflow.

Vice President, Professional Services

Account Executive, State and Local Campaigns

Senior Software Engineer

Senior Software Engineer

Software Engineer

Associate Fundraising Experience Consultant

Privacy and Product Counsel

Senior Software Engineer

Lead PCI Analyst

Product Writer I

Data Engineer 1, Data Services

Data Engineer

Lead Software Engineer – Payments

Engineering Director – Corporate Giving

Onboarding Consultant