Bonterra

Solutions Engineer

• The Solutions Architect is a customer-facing technical team member who designs and communicates scalable solutions across Bonterra’s social impact technology platforms
• This role partners closely with Sales to support opportunities by aiding in discovery, architecting solutions that reflect real-world nonprofit, public sector, and corporate social responsibility workflows, and delivering compelling, outcomes-driven demonstrations
• Aid in technical discovery to understand customer programs, compliance requirements, reporting obligations, and operational constraints
• Design end-to-end solutions leveraging Bonterra products, configuration options, data models, and integrations
• Translate customer requirements into clear, defensible solution designs aligned to Bonterra best practices
• Identify risks, assumptions, and gaps early — and surface them proactively to Sales and stakeholders
• Deliver tailored demonstrations of Bonterra products and solutions based on customer use cases
• Adjust messaging and depth for different audiences, including program staff, compliance teams, IT, and executive sponsors
• Confidently address technical objections
• Partner with Account Executives to shape deal strategy, solution approach, and win themes
• Support RFP responses, technical narratives, and solution sections with accuracy and clarity
• Help qualify opportunities by assessing product fit, complexity, and implementation readiness
• Partner with Implementation and Customer Success to ensure solution designs are deliverable and supportable
• Provide structured feedback to Product based on recurring customer needs and market patterns
• Contribute to internal solution templates, demo assets, and reusable architectures

Solutions Architect

Customer Success Manager

• Serve as a trusted NGP VAN partner for clients during in-person events, trainings, and critical moments
• Lead in-person trainings and workshops for campaigns and organizations using NGP VAN
• Build real relationships with organizers, fundraisers, and campaign staff
• Represent NGP VAN professionally at conferences, summits, and client-hosted events
• Understand client goals and tailor trainings to their programmatic needs
• Collaborate with Product, Support, and Client Success teams to develop and update training materials
• Customize curricula to reflect client use cases, election timelines, and organizing strategies
• Ensure trainings align with best practices in adult learning, accessibility, and inclusive facilitation
• Coordinate travel, scheduling, materials, and on-site logistics for trainings and events
• Prepare training environments, including databases, user access, and demo scenarios
• Document client interactions, training outcomes, and follow-ups

Senior Client Success Manager

• Serve as a trusted NGP VAN partner for clients during in-person events, trainings, and critical moments
• Lead in-person trainings and workshops for campaigns and organizations using NGP VAN
• Build real relationships with organizers, fundraisers, and campaign staff — not just email threads
• Represent NGP VAN professionally at conferences, summits, and client-hosted events
• Understand client goals and tailor trainings to their programmatic needs (organizing, fundraising, compliance, voter registration, mobilization, etc)
• Collaborate with Product, Support, and Client Success teams to develop and update training materials
• Customize curricula to reflect client use cases, election timelines, and organizing strategies
• Ensure trainings align with best practices in adult learning, accessibility, and inclusive facilitation
• Coordinate travel, scheduling, materials, and on-site logistics for trainings and events
• Gather feedback from clients during and after trainings to assess effectiveness

Supply Chain

• QA all equipment prior to leaving the warehouse • Fulfill client requests for equipment and track and trace shipments • Communicate with clients as needed relating to event and equipment coordination • Follow up after event to ensure maintenance requests are fulfilled in a timely manor • Identify and work with team to evaluate and implement processes improvements • Maintain a clean/organized workspace

Logistics Coordinator

Sales

• Conduct detailed research on elections, candidates, organizations, and campaigns
• Manage internal systems and processes for tracking lead activity and election timelines
• Maintain comprehensive and up-to-date territory-specific knowledge
• Coordinate with sales and marketing to ensure leads are properly routed and followed
• Participate in internal reporting and data entry activities
• Support Research and Sales team members in special projects
• Complete administrative tasks to support cross-functional initiatives

Sales Coordinator

• Responsible for supporting the successful onboarding of new clients and ensuring early product adoption across the NGP VAN suite.
• Provide technical setup, training support, and user enablement resources that drive customer satisfaction.
• Provision and de-provision customer accounts and features for NGP VAN products.
• Work with leadership to create and launch adoption metrics.
• Deliver client webinars and customer trainings.
• Create adoption-focused case studies and maintain client resources.
• Track client performance outcomes related to onboarding and adoption services.

EA – Sales and Research Coordinator

Events

• Coordinate logistics for virtual, hybrid, and in-person events, including client conferences, webinars, trade shows, and user meetups.
• Support event calendars, registration, communications, and follow-up processes.
• Partner with internal stakeholders to align event themes, content, and objectives with NGP VAN strategic priorities.
• Manage vendor relationships (venues, catering, AV, print, shipping) to ensure cost-effective, high-quality delivery.
• Track event milestones, timelines, and deliverables to ensure successful execution.
• Collaborate with the Bonterra marketing and creative teams to develop event collateral, promotional materials, and digital campaigns.
• Coordinate pre-event and post-event communications to increase attendance and engagement.
• Assist in developing post-event reports, including attendance metrics, ROI analysis, and engagement outcomes.
• Support budget tracking, invoice management, and expense reconciliation.
• Maintain event records, playbooks, and process documentation.
• Participate in team meetings, project planning, and post-event debriefs to identify areas for continuous improvement.

Event Manager

Account Executive

• Sell software products and technology services in a designated territory within the U.S.
• Develop new business primarily through prospecting and cold calls
• Build relationships with Democratic officials, consultants, and members of the campaign professional community
• Conduct online demos, prepare written proposals, and negotiate and close sales
• Establish and grow relationships with current NGP VAN clients to identify opportunities to upsell additional tools and services

National Account Executive

Customer Support

• Support Democratic campaigns, parties, PACs, and progressive organizations using our tools
• Conduct web-based training and get new customers up and running with our tools
• Provide exceptional customer-service skills while solving problems

Client Support Specialist I

• Own the ongoing client experience with NGP VAN clients
• Monitor the ongoing health and satisfaction of your book of clients
• Engage with client stakeholders to identify, define, track and measure the overall impact of NGP VAN software
• Identify opportunities to better retain clients using data-driven insights

Manager

• Engage directly with client cases, including new and escalated issues
• Successfully manage Team Leads and Client Support Specialists
• Act as the point of escalation for complex client issues
• Take ownership of queue management, documentation, and help implement team processes
• Collaborate on training plans for new hires

Manager, NGP VAN Support

Backend Engineer

• Develop, maintain, and optimize databases supporting enterprise analytics workloads across cloud and on-premise environments
• Implement data storage solutions that align with data modeling and AI integration needs, including relational and non-relational structures
• Monitor database performance, execute tuning procedures, and resolve bottlenecks or failures proactively
• Design and maintain database schemas, indexes, and partitioning strategies to support query efficiency and AI-driven analytics
• Support data access, backup, and recovery strategies in accordance with organizational standards and compliance requirements
• Ensure data integrity and security by applying role-based access controls, encryption standards, and audit logging
• Collaborate with analytics engineers and platform teams to streamline data ingestion and integration into analytics environments
• Participate in capacity planning and forecast database infrastructure needs based on product roadmaps
• Document database configurations, operational procedures, and change management logs
• Conduct root cause analysis and propose structural changes to improve system reliability
• Support release management for changes impacting database environments across staging and production

EA - Database Developer

Business Development Rep

• Educate existing clients on the value of Bonterra software and services
• Follow up on high volumes of new leads
• Understand existing customers' needs and communicate effectively on how Bonterra's product platform will meet them
• Manage leads and schedule product demonstrations for Account Executives
• Meet performance-based goals around outbound activity and qualified meetings
• Use Salesforce for lead/customer management.

Business Development Representative, Install Base

Full-stack Engineer

• Design and implement features for voter and donor management systems
• Develop and maintain third-party integrations
• Write clean, maintainable code and contribute to system architecture
• Mentor junior engineers through code reviews and collaborative development
• Deliver high-quality software frequently and reliably
• Contribute to AI-powered features and product enhancements
• Collaborate with product management and cross-functional engineering teams
• Ensure solutions meet performance, security, and scalability standards

Software Engineer

Product Manager

• Closely collaborate and engage with product leadership and stakeholders internal and external to NGP VAN to define and prioritize a roadmap that delivers value for existing users.
• Bring everyone along by clearly communicating rationale and trade-offs.
• Identify and negotiate minimum viable product solutions that will provide the highest value to current and prospective customers.
• Be a positive voice and evangelist for NGP VAN’s products, services and tools.
• Act as the voice of NGP VAN’s customers and partners, advocating for customer needs across the organization.
• Translating domain knowledge, client goals and customer needs into effective user stories.
• Clearly define the who, what, and why of new features and write detailed requirements that have clear, testable acceptance criteria.
• Recognize and manage problems when they arise, solve them quickly and efficiently, understanding the need to make tradeoffs in order to keep progress moving.
• Organize and understand a wide variety of needs and wants, then communicate those priorities to your team.
• Advocate strongly for the solution that you believe will most delight our current and future customers.