Bonterra

Data Engineer

• Run and monitor recurring data update and ingestion jobs.
• Perform basic data editing, formatting, and normalization in SQL-based workflows.
• Support the transformation of raw or external data into usable internal formats.
• Assist in data validation, anomaly tracking, and issue escalation.
• Document standard workflows for future execution and training.

Data Engineer 1, Data Services

• Design and implement ETL processes in a cloud environment
• Design and implement monitoring solutions for ETL processes
• Document datasets for data warehouse consumers
• Serve as a technical resource for consumers of the data warehouse, in particular the Data Science Team and other internal business units

Full-stack Engineer

• Own technical health and quality for the Payments Platform: architecture decisions, sprint processes, release cycles, and release quality
• Set team norms for spec-driven development and AI-assisted delivery; proactively improve specs and practices when AI output falls short of quality standards
• Drive architecture decisions across API gateway and auth, EventBridge/FundraisingBus event infrastructure, webhooks, and Reporting & Reconciliation
• Ensure API and event schemas are designed for durability, extensibility, and idempotency at financial-grade correctness standards
• Partner with the Platform Director on technical sequencing and roadmap delivery
• Collaborate with leads in Online Contribution and Corporate Giving on cross-domain integration points
• Design and build agents to automate repeatable platform engineering workflows, reducing manual overhead for the team
• Ensure team knowledge is structured, current, and consolidated so agents and engineers can operate without ambiguity
• Mentor engineers on the platform team; participate in interviewing and candidate evaluation
• Remove systemic sources of build, test, deployment, and integration friction that limit AI-assisted delivery

Lead Software Engineer – Payments

Engineering Manager

• Build and lead the Corporate Giving engineering organization
• Recruit, develop, and retain engineering talent
• Contribute directly to technical work
• Own the technical direction for Corporate Giving
• Lead the migration from the legacy disbursement platform
• Maintain the technical depth needed to evaluate architectural decisions
• Own delivery outcomes across the domain
• Partner with Product, Customer Success, and enterprise clients

Engineering Director – Corporate Giving

Consultant

• Lead and manage the onboarding process for new Bonterra Tech clients from kick-off to successful adoption.
• Conduct discovery sessions with clients to understand their specific business needs, workflows, and goals.
• Develop and deliver tailored onboarding plans, including configuration, data migration, and user training.
• Provide expert guidance and best practices to clients on utilizing Bonterra Tech's software effectively.
• Act as the primary point of contact for clients during the onboarding phase, addressing inquiries and resolving issues promptly.
• Collaborate closely with sales, product, and support teams to ensure a coordinated and positive client experience.
• Create and maintain comprehensive onboarding documentation, training materials, and guides.
• Track and report on onboarding progress, client satisfaction, and key success metrics.
• Identify opportunities for process improvement within the onboarding workflow.

Onboarding Consultant

Account Executive

• Source and qualify leads from the progressive and social change ecosystem
• Conduct consultative discovery to identify solution fit
• Deliver platform demonstrations and proposals
• Collaborate with marketing to align outreach with campaigns
• Maintain accurate records and forecasts in Salesforce

Account Executive – Enterprise and Social Movements

Operations

• Own the end-to-end administration of SalesLoft, including user provisioning, settings configuration, and platform governance.
• Upload, build, and maintain sales cadences in alignment with go-to-market priorities and Commercial Programs campaign calendars.
• Monitor and analyze cadence performance metrics including open rates, reply rates, step completion rates, and conversion outcomes.
• Build and maintain dashboards and regular reporting cadences that surface actionable insights to Sales Ops and Commercial Programs leadership.
• Manage and maintain integrations between SalesLoft and adjacent sales systems (e.g., CRM, marketing automation, enrichment tools, and data platforms).
• Proactively identify inefficiencies in current platform configurations and propose solutions to improve rep productivity and program outcomes.

Commercial Programs Operations Specialist

Security Analyst

• Perform as the primary in the executing our annual Service Organization Controls (SOC) reporting initiatives, which includes several Bonterra products.
• Works closely with other members of the Information Security Risk team.
• Works closely with control owners across the company and internal and external auditors to ensure requests are completed in a timely manner as part of the overall project management process.
• Performs technical risk assessments of third party suppliers' security and privacy controls.
• Maintains register of relevant suppliers/vendors, controls, and risks for ongoing vendor risk management activities.
• Will be responsible the play book for reporting of high risk events that involve compliance, risk and information security.
• Assists in maintaining our overall security awareness, role based security trainings and phishing simulation programs across the enterprise.
• Assists in conducting user activity audits where required.

Information Security Compliance Analyst

Manager

• Lead, mentor, and develop a team of Advanced Support Consultants
• Serve as an escalation point for key clients
• Oversee services delivery for clients
• Champion integration of Bonterra's impact management solutions
• Monitor metrics to measure team success against strategic KPIs

Manager, Advanced Support Consulting

Customer Support

• Provide timely responses to inbound support requests
• Triage and resolve client issues collaboratively
• Escalate complex or urgent issues according to protocols
• Maintain detailed records of client interactions
• Participate in team meetings and skills trainings

Client Support Specialist I

• Become an expert in each customers’ business areas, industry verticals, and use of ETO or Apricot software, including any customizations and add-ons.
• Respond to customer calls and emails to resolve complex and unique problems in an extremely timely manner.
• Provide ad-hoc coaching and training on ETO or Apricot best practices, as well as access to product documentation and formal training.
• Diagnose and escalate issues as needed to ensure proper and timely resolution.
• Interface with the Account Manager and Client Success Manager to provide a high level of customer service without unnecessary overlap.
• Meet regularly with customers via phone to review open cases, ongoing initiatives, and platform needs.
• Develop and cultivate strong relationships with contacts at multiple levels of the customer organization.
• Document all client interactions and time spent in our tracking system as required.
• Support internal team growth through mentorship, collaboration, and knowledge sharing across the ASC team.
• Review and document new platform features and present learnings to the team to support cross-team proficiency building.

Advanced Support Consultant II

• Define commercial program strategy – Develop and own the overarching strategy for inbound and outbound commercial programs.
• Translate strategic objectives into structured program components including messaging frameworks, sequencing logic, audience segmentation, and engagement plays.
• Own the Commercial Programs calendar, coordinating with Marketing on campaign timing, product launches, and seasonal priorities.
• Track and assess Sales and BDR team capacity against program demand, flagging gaps or overload risks.
• Create Sales and BDR team member cadences that align with engagements and product messaging.
• Maintain process documentation for inbound and outbound efforts between Sales, BDR, and Marketing.

Commercial Programs Manager

• Manage a full sales cycle, including qualification, discovery, solution alignment, proposal creation, and contract negotiation, to close new business with nonprofit clients across North America.
• Conduct discovery meetings with prospective customers to identify key organizational challenges and tailor OneCause solutions accordingly.
• Deliver product demonstrations that align to client-specific fundraising goals and clearly communicate value propositions.
• Generate additional qualified opportunities via referrals, professional networking, and self-directed prospecting.
• Track and manage sales activities and pipeline using Salesforce and other sales tools to ensure accurate forecasting and pipeline visibility.
• Develop and present customized proposals and pricing structures aligned with customer goals and organizational objectives.
• Achieve assigned monthly, quarterly, and annual revenue goals through high-impact sales execution and strong follow-up practices.
• Regularly report sales metrics, progress, and insights to leadership and adapt strategy based on performance feedback.
• Collaborate with cross-functional stakeholders to support onboarding handoffs and ensure smooth transition of new customers.
• Continuously adopt and adapt to new technologies and internal sales process updates to enhance productivity.
• Stay informed of nonprofit industry trends and fundraising best practices to provide relevant and consultative support.
• Participate in team strategy sessions and training to share insights and improve performance across the sales organization.

Account Executive – Fundraising Experiences

• Own the data engineering work across the full client lifecycle — from onboarding through complex post-onboarding requests
• Design and execute large-scale migrations
• Build and improve ETL processes
• Collaborate directly with Engineering, Product, and Sales to solve harder data problems
• Support junior team members as the team grows
• Manage and prioritize your own workflows
• Document your solutions and support team knowledge sharing

Data Operations Specialist

Backend Engineer

• Develop and optimize stored procedures, functions, and queries in large relational databases.
• Maintain and improve ETL workflows and back-end data transformation jobs.
• Troubleshoot data quality issues and performance bottlenecks.
• Participate in schema and architecture design discussions.
• Review code and provide mentorship to team members.