Project Manager

• Contribute to the preparation of team and stakeholder meetings.
• Prepare written proposals for enhancements to model risk standards, templates and model risk controls.
• Follow-up and close open management actions.
• Generate model risk reports as needed.

Specialist, Program and Project Management II – Model Risk Validation

Client Services Representative

• Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service.
• Develop and execute client retention strategies that strengthen relationships, build loyalty, and expand engagement opportunities.
• Monitor and assess client health through regular reviews, metrics and feedback loops, identifying potential risks and implementing preventative actions.
• Collaborate with internal stakeholders across Platforms including Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues.
• Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities.
• Anticipate client needs and stay informed on market trends, regulatory changes, and BNY initiated change, proactively offering insights and solutions.
• Advocate for clients internally, ensuring their voice is heard in product development, service enhancements, and process improvements.
• Uphold the highest standards of governance, risk management, and compliance in every client interaction.

Senior Vice President, Client Service Executive

Client Partner

• Manages a medium to large-sized team or multiple small Client Processing teams
• This role is pivotal in supporting BNY's strategic pillars of client-centricity and operational efficiency by managing complex client processing tasks with precision and expertise
• The incumbent will exemplify BNY's principles by fostering a culture of accountability, collaboration, and innovation, thereby enhancing client trust and satisfaction
• Handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution
• Manages Client Processing activities through other managers or a large team of senior professionals
• Serves as a top level of support for external clients who were not able to have problems resolved at a lower level
• Ensures the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented
• Identifies and implements process improvements to improve the experience for all stakeholders
• Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team
• Provides input into departmental budgets and planning
• May develop business plans for team/group operations
• Contributes to the achievement of team objectives

Senior Vice President, Client Processing Manager

Operations

• Lead the execution of client transactions by applying advanced knowledge in transaction processing
• Collaborate with cross-functional teams to optimize transaction workflows
• Serve as a subject matter expert in client processing providing guidance and training to junior team members
• Monitor and analyze transaction processing metrics to identify trends and implement improvements

Vice President, Client Operations

Executive Assistant

• Calendar coordination, travel booking, itinerary planning, expense reporting, and ensuring things don’t fall through the cracks.
• Act as a Project manager for special projects, at the request of the executive, which may include planning and coordinating multiple presentations, disseminating information, and creating brochures.
• Organize executive meetings, events, and conferences, managing logistics, materials and follow-up communications.
• Assemble and analyze information involving business plans, and financial reports, resulting in the final plan submission.
• Effectively manages the flow of information to/from the assigned EC member or senior executive and is authorized to speak on behalf of him/her in certain limited circumstances.
• Create/design general correspondences, memos, charts, tables, graphs, business plans, etc.
• Responsible for handling sensitive and confidential information.

Associate Executive Assistant II

General

• Analysis and order generation of retail SMA accounts for Managed Solutions SMA clients
• Management and periodic reconciliation of SMA manager models
• Delivery and management of UMA (Model Only) data to manager sponsor relationships
• Trade error analysis and resolution

Client Processing Specialist II

• Complete in-depth data analysis of reconciliations, identify trends, perform complex root cause analysis, and execute on recommendations
• Lead reconciliation engagements across business areas, ensuring consistent practices and outcomes
• Review and oversee technical testing and implementation of reconciliation software; conduct complex testing and validate implementation code
• Review, analyze, and present conclusions, recommendations, and updates to senior staff

Senior Specialist, Reconciliation

Product Manager

• Conduct analysis and development of product strategies by applying expertise in product, business analysis and challenging underlying assumptions.
• Collaborate with cross-functional teams, including engineering, client facing teams, and operations, to ensure product initiatives align with BNY’s strategic goals and client needs.
• Analyze market trends, product data, and client feedback to identify risks, opportunities, and areas for product innovation and growth.
• Support the product lifecycle by providing detailed business requirements, assisting in project planning, and monitoring product performance metrics.
• Facilitate communication between technical teams and business stakeholders to ensure clear understanding of product goals and deliverables.
• Assist in the creation of business cases, documentation, and reports to support product decisions and regulatory compliance.
• Drive continuous improvement in product features and user satisfaction through regular analysis and refinement.
• Ensure compliance with relevant financial regulations and internal policies through diligent governance and risk management.

Product Owner

Risk

• Lead the Monitoring, Reporting and Analytics agenda for Operational Risk.
• Produce and oversee senior governance reporting for Board, Enterprise Risk, and Operational Risk committees.
• Design, establish, and maintain the Operational Risk Appetite Statement in partnership with key stakeholders.
• Build and develop a team to deliver reporting, monitoring, and analytics capabilities.
• Establish ongoing monitoring processes for reportable metrics and key risk indicators.
• Enhance reporting for Operational Risk Metrics, Issues Management, and RCSA programs.
• Ensure reporting is accurate, timely, well-governed, and aligned to risk appetite and regulatory expectations.
• Partner with business, control, and governance teams to improve operational risk insights and escalation.
• Drive enhancements in reporting methods, data quality, and analytics tooling.
• Support risk-based decision-making through clear analysis, trend identification, and executive-level storytelling.

Senior Vice President, Corporate Operational Risk

• Develop and implement comprehensive operational risk management strategies by leveraging expertise in risk assessment and mitigation techniques.
• Collaborate with cross-functional teams to identify potential operational risks, ensuring alignment with BNY's strategic objectives and regulatory requirements.
• Monitor and evaluate the effectiveness of risk management frameworks, providing recommendations for enhancements to bolster organizational resilience.
• Lead risk assessments and scenario analyses to identify vulnerabilities and implement action plans to address identified risks.
• Prepare and present detailed risk reports to senior management, offering insights and recommendations for risk mitigation.
• Stay abreast of industry trends and regulatory changes to ensure that BNY's risk management practices remain current and effective.

Vice President, Corporate Operational Risk

Account Executive

• Serve as a Client Account Lead responsible for the commercial health (profitability, cross-sell) for a number of existing relationships, representing approx. $25 to 50m annualized revenue
• Identify and lead new client acquisitions, including prospecting across the enterprise and externally
• Be a leader of Asset Servicing Client Coverage within the respective office location
• Continue to build BNY’s presence through participation in events, industry forums, and conferences

Senior Vice President, Client Executive

• Perform routine and non-routine client service and transactional support functions
• Interact with other organizational units/teams to ensure timely delivery of service or resolution of issues
• Process account related transactions per scheduled events/client authenticated direction
• Manage situations requiring adaptation of response or extensive research according to client response, escalating more complex situations to senior colleagues

Client Processing Specialist I

Associate

• Performs routine and non-routine client service and transactional support functions.
• Interacts with other organizational units/teams to ensure timely delivery of service, or resolution of issues.
• Processes account related transactions per scheduled events/client authenticated direction.
• Following established procedures, answers inquiries, and resolves problems or issues.
• Manages situations which may require adaptation of response or extensive research according to client response.
• Escalates more complex situations to senior colleagues.
• Integrates area knowledge with understanding of industry standards and practices to provide solutions to internal and external clients.
• Performs complex operational tasks in a product or functional area.
• Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data.
• May be responsible for allocating and checking work of team members.
• May be responsible for specific supervisory review and approval actions.
• Contributes to the achievement of team objectives

Associate, Client Processing I – Conventional Debt

Analyst

• Support Portfolio Managers in the management of discretionary portfolios for high-net-worth clients, including portfolio rebalancing, trade preparation and implementation.
• Prepare client meeting materials, portfolio reviews and investment reporting to support client engagement and retention.
• Analyse the impact of investment strategy changes, assess transaction suitability and provide portfolio recommendations.
• Pre-qualify clients for alternative investment opportunities and assist with investment research and due diligence.
• Monitor trade activity, resolve compliance notifications and ensure adherence to investment guidelines and regulatory requirements.
• Produce portfolio analytics, performance attribution and reporting to support investment decisions and business objectives.

Senior Specialist, IWM Portfolio Analyst

• Preparation, review, negotiation of CIT documentation for US based clients, working closely with Legal, Compliance the business.
• Triage and negotiation of bespoke IMAs (including investment guidelines) for SMAs, working closely with Legal, Compliance and the business to firstly identify non-standard requirements and then to either negotiate, identify workable solutions and/or obtain business risk acceptance for such items.
• Act as gatekeepers to the BNY Investments Business Acceptance Council, the forum that risk accepts non-standard client requirements.
• Support distribution activities, including binding RFPs, to ensure any non-standard requirements are identified and then risk accepted by the business.
• Co-ordinate any changes to client legal documents required post onboarding.
• Support sub-advisory clients with prospectus/SAI updates.
• Maintain client records related to team responsibilities in an organised fashion.
• Perform key control functions in respect of mandate governance, ensuring any issues identified are resolved promptly and efficiently.
• Represent client-facing teams in respect of any regulatory change initiatives, attending internal and external working groups, identifying impacts to Newton’s client’s and/or distribution operating model, developing solutions and overseeing implementation to ensure compliance.
• Support team initiatives and projects as required.