Bloomerang

Customer Support

• Own daily and weekly performance across support channels (email, chat, phone)
• Actively manage capacity, volume, and priorities—anticipating issues before they arise
• Ensure customers receive clear, accurate, and empathetic support
• Use data to identify and communicate trends, risks, and opportunities
• Lead, coach, and develop a team of Support Specialists
• Set clear expectations and provide feedback to the team
• Foster a culture of ownership, curiosity, and customer empathy
• Partner with Support Operations, Enablement, and Knowledge teams
• Reinforce high-quality workflows balancing speed, accuracy, and customer experience
• Translate customer pain into actionable feedback
• Communicate clearly and confidently with stakeholders

Customer Support Manager

Accountant

• Prepare journal entries, schedules, and analysis in accordance with GAAP for month-end close.
• Assist external tax accountants by gathering documentation and support in preparation of Federal and State tax returns.
• Work with external auditors providing supporting documentation and deliverables for annual audit.
• File state sales tax returns and 1099s as needed
• Research and stay current on tax laws
• Accounts payable processing
• Coordinate with Billing department on collections issues
• Coordinate with Payroll department to review and book payroll
• Integration of potential acquisitions into current systems and processes
• Assist in establishing and documenting policies and procedures for the finance department.
• Demonstrate the ability to analyze financial information for accuracy and explain significant fluctuations and trending.

Staff Accountant

• Provide excellent customer service and day-to-day support for all of Bloomerang’s customers by answering their Bloomerang questions via email, live chat, and phone.
• Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues.
• Demonstrate support for Support initiatives with stakeholders and promptly responds to questions and resolves issues via written, verbal, and electronic communication.
• Carry your own weight in ticket volume (approximately 25 interactions per day).
• Assist our wonderful customers with the Bloomerang software.
• Ensure proper software utilization by each of our customers.
• Conduct new customer implementations and training.
• Develop and delivering training webinars to both our customers and internal employees.
• Write and create help documents and videos. Don’t worry, we’ll show you how.
• Assist with general software quality assurance and testing.
• Provide software design and functionality feedback to our Product Development team.

Customer Support Specialist

Business Development Rep

• Master Bloomerang’s Product & Value: Become an expert on how Bloomerang’s fundraising, donor, and volunteer management solutions transform nonprofits to help them achieve their mission. You’ll need to quickly articulate value to busy decision-makers.
• Prospect & Engage: Break into cold accounts through research and strategically engaging decision makers through a mix of cold call, email, LinkedIn and personalized messages.
• Generate Pipeline: Create & nurture a 90-day rolling pipeline of high-quality potential meetings from scratch, using creative and strategic outreach to warm them up and convert to qualified meetings.
• Sales Collaboration: Partner closely with the Account Executive team to strategically build a pipeline that converts into closed revenue. You'll work together to identify high-potential accounts, refine outreach strategies, and ensure a seamless handoff of qualified opportunities that drive real business impact.
• Goal Achievement: Consistently meet (and ideally exceed) your business development targets, contributing to Bloomergang's overall success.
• Data Management & CRM Use: Ensure the accurate maintenance of sales data and lead tracking through Salesforce, keeping a record of all interactions and progress.

Outbound Business Development Representative

Full-stack Engineer

• Own the technical vision and direction for your domain, ensuring the team builds solutions that are scalable, maintainable, and aligned with enterprise architectural guidance.
• Diagnose and resolve complex technical bottlenecks, leveraging deep knowledge of debugging tools to maintain the performance of our SaaS applications.
• Champion Agile ceremonies and workflows, ensuring iterative delivery, high velocity, and continuous improvement within the sprint cycle.
• Conduct rigorous code reviews in adherence to coding standards, to catch potential bugs and provide constructive feedback to elevate the team's standards.
• Champion AI-driven development to enhance development productivity, code analysis, and technical problem-solving within your team's workflows.
• Use AI tools (Claude Code, etc) daily for coding, code analysis, and problem-solving.
• Mentor and coach junior and mid-level engineers to foster deeper technical skills, architectural thinking, and an ownership mindset, with demonstrable impact on their growth, the quality of team discussions, and the reduction of production incidents.

Senior Software Engineer

Sales

• Beat the Plan by leading a high-performing sales team to surpass revenue targets and maximize market share
• Coach AEs to move beyond being 'Tour Guides' who sell features; instead, train them to lead with 'Business Outcomes' (e.g., hitting fundraising goals) to maintain high-velocity deal momentum.
• Identify risk within deals to overcome obstacles and forecast with more precision
• Foster an environment and culture centered around self development and accountability
• Champion a data-driven culture by leveraging analytics and insights to inform decision-making, and follow our qualification frameworks (IMPACT) to eliminate 'Happy Ears' and ensure pipeline accuracy based on confirmed pain, business objectives, and timelines.
• Build and maintain a 'Hunter' culture by recruiting and onboarding AEs who demonstrate high grit, own their results without excuses, and can translate technical pain into financial risk and opportunity costs.

Sales Manager

Product Analyst

• Track and analyze core product metrics — usage, retention, activation, and revenue signals — to proactively surface trends and friction points before they reach stakeholder escalations. Design, execute, and analyze A/B tests and cohort studies, translating results into clear, evidence-backed product recommendations rather than inconclusive reports.
• Apply regression analysis, significance testing, and time-series forecasting to go beyond descriptive reporting and into diagnostic and predictive territory — answering not just what happened, but why, and what’s likely next. Model forward-looking product trends including churn risk and customer lifetime value, with a standard for methodological rigor that makes results defensible to senior leadership.
• Synthesize qualitative signals — user interviews, NPS, support data, polls — with quantitative usage metrics to build a full-spectrum view of the customer experience, not just a metrics dashboard. Conduct competitive benchmarking to evaluate Bloomerang’s product positioning, identify feature gaps, and surface pricing and packaging opportunities.
• Define measurement requirements for new features in partnership with Product — ensuring that success criteria, instrumentation, and baseline metrics are established before development begins, not retrofitted after launch. Maintain accountability for data quality and consistency across product datasets, proactively investigating upstream gaps and anomalies before they corrupt downstream conclusions.
• Use AI assistants and LLMs as active tools in your analytical workflow to automate exploratory analysis, accelerate investigation, debug SQL logic, and surface non-obvious patterns at scale. Share AI prompts, reusable SQL snippets, and analytical templates with the broader team to multiply collective output — and apply critical judgment to AI-generated results to ensure they meet the same methodological bar as any other analysis.
• Transform complex analytical findings into decision-ready narratives — visual, written, and verbal — that move product managers and cross-functional leads from curiosity to action. Practice guided persuasion: use data storytelling and curious questioning to align partners toward shared conclusions, build data literacy across teams, and influence product direction through evidence.

Product Manager

• Build & Ship Agentic AI by turning ideas into working prototypes and experiments.
• Modernize the AI Product Lifecycle to prioritize observed system behavior over static documentation.
• Architect Data & Integration Foundations ensuring AI capabilities are powered by high-quality data.
• Drive Cross-Functional Execution by coordinating with Product Marketing, Sales, and Success teams to ensure safety, reliability, and scale.

Senior Product Manager – AI & Data Services

Performance Marketing

• Own Bloomerang’s paid acquisition strategy end-to-end
• Drive measurable pipeline and revenue growth through multi-channel paid media programs
• Define the strategic roadmap and manage agency performance
• Optimize channel mix and partner cross-functionally to improve CAC, pipeline velocity, revenue, and ROI
• Develop annual and quarterly acquisition plans tied to pipeline and CAC goals
• Lead testing roadmap across channels
• Own paid contribution to MQAs, SALs, pipeline, and revenue
• Forecast spend, performance, and ROI
• Identify scaling opportunities and efficiency gains
• Establish performance KPIs and reporting cadence
• Partner with external agency and internal teams on brand awareness campaigns
• Analyze performance weekly/monthly/annually and build dashboards for insights
• Own and optimize a significant paid media budget

Senior Paid Media Manager

Director

• Own the strategy and structure of Bloomerang’s customer knowledge and education systems.
• Embody a contagious mindset that drives results and you’re not afraid to fail fast and iterate.
• Design and maintain the architecture across the help center, LMS, and other learning platforms.
• Establish standards for documentation, learning content, and knowledge structure.
• Implement AI-assisted workflows for documentation and educational content creation.
• Manage the intake process for product changes and new features.
• Partner with Product and Engineering to align knowledge and learning content with releases.
• Partner with Customer Marketing & Customer Operations to drive the customer education strategy forward.
• Ensure product knowledge is accurate and consistent across help articles, training, and courses.
• Identify knowledge gaps through collaboration with Support, Education, and Customer teams.
• Lead and develop the team responsible for documentation and customer education content.
• Improve how knowledge and learning are surfaced through search, AI support, and training programs.

Director, Customer Enablement

• Lead a team of Business Development Representatives (BDRs). Conduct daily/weekly coaching sessions, including call monitoring and live shadowing to improve qualification rigor, objection handling and improves connect-to-meeting ratios.
• Own daily inspection of the end-to-end inbound funnel and conversion performance across all lead sources (chat, demo requests, webinars, and digital campaigns). Ensure high-volume inbound leads are rapidly qualified, scheduled, and advanced through the funnel in alignment with SLAs and qualification standards. Proactively identify conversion gaps, capacity risks, and quality trends, and deploy corrective actions to maintain velocity, show rates, and SAL approval consistency.
• You are the operational authority within Salesforce, Qualified and Outreach, ensuring routing accuracy, workflow adherence, and data integrity across the inbound motion. Provide structured oversight and process discipline to prevent leakage, enforce qualification and routing standards, and maintain pristine CRM hygiene that supports forecasting accuracy and downstream pipeline conversion.
• Own weekly forecast of inbound meeting production and show rate. Identify gaps early and implement adjustments to protect meetings set and accepted monthly targets.
• Performance Metrics (KPIs): Drive team results against key metrics: Speed-to-lead, Conversion Rate (MQL/SQL), Number of Appointments Scheduled, and Qualified Pipeline Generated.
• Collaborate with RevOps and Marketing to refine lead scoring and routing logic, using Marketo Insights to provide data-backed feedback on lead quality.
• You bring insights and solutions to leadership, not just status updates. You own the "How" of hitting the number.
• Maintain a tight feedback loop with AE leadership to ensure handoff friction is zero and qualification remains elite.

Business Development Manager

Account Executive

• Support company growth by meeting or exceeding personal quota goals on monthly, quarterly, and yearly basis, driven by a combination of closed-won revenue and network penetration depth.
• Conduct comprehensive discovery calls emphasizing business value, deliver live product demonstrations, and engage in detailed negotiations about Bloomerang's software and services.
• Build, qualify, and oversee a sales pipeline that is approximately twice your sales quota by deeply saturating your assigned national accounts' affiliate networks.
• Generate pipeline through proactive outbound efforts specifically targeted at affiliate networks. This includes hosting webinars, Q&A office hours, conference calls, and executing targeted outreach to drive adoption.
• Work strategically with national offices to launch targeted initiatives, such as identifying "cohorts" of struggling chapters and transitioning them to Bloomerang to improve fundraising outcomes.

National Account Executive

Data Analyst

• Own marketing performance reporting across the funnel, delivering clear visibility into pipeline, revenue, conversion rates, and ROI
• Serve as the primary owner of RevSure reporting, ensuring accuracy, consistency, and actionable insights for executive and go-to-market stakeholders
• Build and maintain dashboards and visualizations in Tableau to translate complex datasets into compelling, decision-driving insights
• Develop and manage Salesforce reporting to support lead management, pipeline tracking, and sales alignment
• Oversee marketing attribution and measurement through Marketo Measure, ensuring accurate campaign performance and multi-touch attribution analysis
• Partner with Marketing, Sales, and Revenue Operations to analyze funnel performance, identify trends, and recommend optimization opportunities
• Proactively identify data gaps, reporting inconsistencies, and process improvements to strengthen data integrity and reporting reliability

Senior Marketing Data Analyst

Marketing Operations

• Execute marketing campaigns in Marketo or HubSpot, including email sends, nurture programs, and audience segmentation
• Manage campaign setup, testing, QA, and scheduling for accurate delivery
• Maintain data integrity across marketing automation and CRM systems
• Support lead management processes in partnership with Revenue Operations
• Build and maintain reporting dashboards to track campaign performance
• Partner with Demand Generation and Lifecycle Marketing teams for campaign implementation
• Identify opportunities to streamline campaign execution processes

Marketing Operations Manager, Campaign Ops

Account Manager

• Develop and execute a comprehensive ecosystem strategy for nonprofit fundraising technology
• Scale and optimize the 3-tier Agency Partner Program
• Establish strategies for AE partner assignment and quota distribution
• Cultivate and manage partnerships integrating Bloomerang's technology
• Monitor partner performance and enhance it based on key metrics and feedback
• Provide executive-level reporting on partnership ROI and pipeline influence