Bloomerang

Manager

• The Website Experience Manager bridges the gap between strategic leadership and execution on the web team.
• This role focuses on conversion rate optimization (CRO), building and managing experiments, translating strategy into execution, and ensuring the website amplifies the performance of every marketing channel.
• In this role, you'll work closely with the Director of Web Experience (strategy/vision) and the Website Optimization Specialist (execution/page production).
• Together, this team accelerates experimentation velocity, increases pipeline impact, and future-proofs our website with automation and personalization capabilities.
• Build, launch, and monitor CRO experiments aligned to the Director’s roadmap.
• Increase test velocity by 40–60% through Webflow components and visual builders.
• Analyze results, generate insights, and scale winning variants across the site.
• Maintain experiment backlog and prioritize based on revenue impact.
• Manage CRO-focused builds in Webflow (variants, templates, dynamic elements).
• Ensure the platform supports rapid testing, reuse of components, and strong performance standards.
• Partner with the Website Optimization Specialist to ensure pages, resources, and campaigns incorporate CRO learnings.
• Act as the bridge between the Director (strategy) and the Specialist (execution).
• Translate high-level CRO strategy into clear requirements for the specialist.
• Collaborate with Demand Gen, Product Marketing, and Content to ensure campaign launches are optimized for conversion.
• Develop Agentic AI/N8N workflows to streamline personalization, lead routing, and experiment processes.
• Balance automation projects with CRO focus, ensuring automations enhance — not detract from — revenue-generating activities.
• Track CRO performance, conversion rate lift, and incremental ARR impact.

Website Experience Manager

Data Analyst

• You will export client data from legacy databases via front-end reports and full database backups
• You will research client’s legacy data and create data maps to their Bloomerang database
• You will need to test results of data mapping & coding
• You will provide feedback and recommendations to the Conversion Project Manager and Conversion Engineer teams about data issues, code limitations and industry best practices.
• You will create documentation for new legacy databases, export guides and process changes
• You will work on more entry level & templated data conversions
• You will be the subject matter expert for migrating data and have an in-depth understanding of Bloomerang’s capabilities & limitations in regards to migrating data.
• You will develop a firm understanding of non-profit/Bloomerang best practices and apply that knowledge to data conversion projects
• You will develop detailed knowledge about how our default code functions to help troubleshoot data errors

Associate Conversion Data Analyst

Product Operations

• The Director serves as a strategic operational partner to the CPO and Senior Product Leaders, ensuring the Product organization is aligned and focused on the highest-impact initiatives.
• Own and orchestrate the strategic planning processes for quarterly and annual initiatives across the Product organization, ensuring tight alignment with strategic business objectives, and preparing executive insights to drive business reviews and high-stakes decision-making.
• Oversee the Program Management of the Product organization's most complex, cross-functional strategic initiatives, to drive organizational impact and business growth.
• Define operating rhythms and standards that promote predictability from ideation through delivery.
• Design, implement, and govern the operating rhythms, processes, and standards that streamline the work of Product Management and Product Designers.
• Take ownership of operationalizing the work that takes place in the Discovery phase, building systems to efficiently capture, synthesize, and track the work that informs product strategy.
• Establish operational frameworks and metrics for efficient GTM execution and Post-launch Refinements, creating an efficient feedback loop from customer-facing teams to inform product development.
• Establish comprehensive reporting systems for all work across the Product organization, creating a trusted source of truth for leaders as well as stakeholders.
• Own the strategy, selection, and governance of the Product Tech Stack, partnering closely with Data/Analytics teams.
• Lead, mentor, and grow the Product Operations team, while simultaneously defining and embedding the mission, vision, and operating model of the Product Operations discipline for the business.
• Champion a culture of operational excellence, transparent information sharing, and analytical rigor, proactively identifying and removing systemic blockers to maximize Product's capacity for strategic, customer-focused work.

Director, Product Operations

Artificial Intelligence

• Lead AI Product Engineering: Oversee all AI-native product development efforts, including AI copilots, agents, and intelligent automation within Bloomerang’s CRM, Fundraising, and Volunteer solutions.
• Drive End-to-End AI Delivery: Manage cross-functional teams of software engineers, data engineers, and subject matter experts to deliver high-impact AI features that delight customers and advance Bloomerang’s mission.
• Own Model Integration & Cost Efficiency: Establish frameworks for selecting, evaluating, and integrating LLMs and other AI models, ensuring performance, reliability, and cost-effectiveness.
• Partner on Monetization Strategy: Collaborate with Product and Finance to shape pricing, packaging, and usage-based models for AI-driven features—aligning product adoption with sustainable unit economics.
• Advance Data Foundations: Oversee data engineering pipelines, ETL processes, and data warehousing strategies that fuel model accuracy, feature reliability, and analytics scalability.
• Collaborate with Nonprofit Experts: Work closely with internal nonprofit domain experts and customers to ensure AI features solve real-world challenges and deliver measurable mission impact.
• Ensure Ethical & Secure AI Practices: Champion responsible AI principles that protect customer data, mitigate bias, and ensure transparency in AI-powered decisions and recommendations.
• Scale a High-Performing Team: Recruit, mentor, and develop a team of engineers and applied AI practitioners, fostering a culture of innovation, accountability, and velocity.
• Innovate with Modern Tools: Embed tools such as GitHub Copilot, Claude Code, and internal AI development environments to accelerate productivity and enable experimentation.
• Collaborate Cross-Functionally: Partner with the Director of Data, Product Management, and VP of Engineering peers to align AI initiatives with overall platform modernization and customer experience goals.

Director of AI Development

Business Development Rep

• Generate prospects through strategic marketing campaigns.
• Qualify/Disqualify leads via phone and email communication.
• Re-engaging prospects with previous interest in Bloomerang.
• Utilize CRM tools (Salesforce) to manage opportunities and pipelines.
• Set qualified appointments for the Account Executive team.
• Hitting or exceeding daily productivity numbers consistently.
• Conduct calls to qualify our software products and services to leads.
• Continuously expand product knowledge for a consultative approach to leads.
• Focused on grabbing attention and educating people using phone presence.
• Qualifying leads from marketing campaigns as sales opportunities.
• Nurture relationships with potential customers.
• Collaborate with team members to share and learn from best practices.
• Understand and be able to articulate the features and benefits of Bloomerang.
• Understand the competitive landscape and current nonprofit sector conditions.

Inbound Business Development Representative – Eastern, Central, or Mountain

Analytics Engineer

• Build and own core data models in BigQuery using Dataform (Fivetran → BigQuery → Dataform stack) to create single sources of truth for customers, revenue, subscriptions, pipeline and usage.
• Define and document key business metrics (ARR, retention, CAC, etc.) in a consistent, governed semantic layer.
• Partner with Finance and cross-functional teams to reconcile financial and operational metrics across systems like NetSuite, Salesforce, Pendo.
• Ensure data quality and reliability by writing clean, efficient SQL and implementing testing, version control, and documentation standards.
• Enable self-serve analytics by building reusable data assets and empowering teams to access trusted datasets without reinventing logic.
• Contribute towards the buildout of AI and advanced analytics, ensuring data is structured, documented, and accessible for future use cases.
• Establish scalable data modeling standards, including naming conventions, lineage documentation, and metric governance.

Analytics Developer

Financial Planning and Analysis

• The Bloomerang Finance team serves as a strategic, cross-functional business partner.
• This FP&A Analyst role fits into our operations as the lead administrator and dedicated resource for ensuring accurate variable cost management.
• Administer the commission platform (CaptivateIQ) and facilitate timely, precise calculations.
• Provide critical data foundation for Sales planning, forecasting variable expense, and accurately compensating variable compensation teams.
• Conduct monthly reconciliations of software, consulting and other expense accounts, ensuring compliance with company policies and proper reporting.

FP&A Analyst

• Manage, mentor, and support a team of financial analysts. Set clear goals, review deliverables, and foster professional growth and analytical rigor.
• Oversee the budgeting and forecasting cycles, ensuring timelines are met and assumptions are grounded in data and business insights.
• Collaborate closely with cross functional partners to understand key drivers, model business scenarios, and guide resource allocation decisions.
• Deliver clear, timely, and actionable monthly and quarterly reports for senior leadership, translating financial data into meaningful business insights.
• Build, refine, and maintain financial models that evaluate revenue performance, customer acquisition costs, retention trends, and overall company metrics.
• Monitor key performance indicators and help drive accountability across the organization through consistent reporting and variance analysis.
• Identify opportunities to streamline forecasting, reporting, and analytical processes. Partner with Finance and Systems teams to improve data accuracy and scalability.
• Work closely with the Accounting team to ensure timely and accurate financial closes, consistent reporting, and alignment between actuals and forecasts.

Manager, FP&A

Marketing Operations

• Develop and own the 12-month Marketing Operations roadmap, aligning with Marketing, Sales, and overall company objectives.
• Act as the primary strategic advisor to Marketing leadership on operational best practices, funnel optimization, and process design.
• Continuously evaluate the MarTech landscape, providing data-backed recommendations on new technologies, innovations, and opportunities to leverage AI to maintain a competitive edge and scale marketing operations.
• Support pipeline forecasting with lead-to-revenue predictability, helping leaders understand potential opportunities, levers, and risks.
• Own the reporting and analysis of all marketing activities. Deliver clear, actionable insights to stakeholders on funnel performance, campaign ROI, and pipeline generation–and how this is driving business growth.
• Master our multi-touch attribution model using AI-driven and predictive analytics to provide deep insights into channel and program effectiveness.
• Architect and implement a foundation of scalable, documented processes for all marketing operations workflows, from campaign execution to lead management.
• Protect and scale inbound by protecting against dirty data, GDPR/CCPA risks, and lead routing breakdowns.
• Break down operational silos by standardizing workflows and integrating the Marketing Operations team's project management into the broader Revenue Operations ecosystem.
• Drive operational excellence across the team, ensuring high-quality, efficient execution of all tasks.
• Ensure insights and changes are adopted by GTM teams and new workflows are adopted.
• Lead, mentor, and develop a team of marketing operations professionals, fostering a culture of collaboration, accountability, and continuous improvement.
• Set clear goals and priorities for the team, ensuring their work is directly aligned with strategic business needs.
• Continuously staying ahead of market trends and business needs by scoping and planning for the future-state Marketing Operations team.
• Own the strategy, administration, and optimization of our core MarTech stack, including Marketo, 6Sense, Qualified, and Marketo Measure (Bizible).
• Ensure our systems are configured to deliver a seamless customer experience and provide reliable data for decision-making.
• Oversee the team's technical execution of high-volume email marketing programs (160-180 sends/month), ensuring flawless QA and delivery.
• Ensure the timely and accurate processing of all inbound leads, including webinar and trade show list loads (approx. 2 per week).
• Provide technical support and operational configuration for key marketing programs, including trade shows and digital events.
• Support for expansion and customer marketing, including upsell/cross sell campaigns and expansion motions.

Director, Marketing Operations

Engineer

• Execute assigned conversions independently using templates while ensuring quality and accuracy of timelines
• Adapt conversion processes to handle edge cases within defined scope and document nuances or mapping issues
• Proactively identify and resolve routine issues, escalating with context when necessary to avoid blockers
• Collaborate with peers and cross-functional teams to resolve complex cases and ensure successful outcomes
• Maintain consistent application of SOPs, best practices, and conversion standards to protect data quality and system integrity
• Communicate risks, progress, and technical issues clearly in both technical and non-technical language
• Take full ownership of assigned projects, managing deliverables with minimal oversight and organizing tasks to meet deadlines
• Support teammates through peer reviews, knowledge sharing, and informal mentorship, fostering a collaborative environment
• Suggest refinements and small process improvements to enhance efficiency, throughput, and task-level flow
• Promote a culture of trust, adaptability, and constructive problem-solving across the department

Conversion Engineer

Risk

• Conduct research to identify trends, outliers, patterns and insights relating to the performance and fraudulent or suspicious transaction activity of customers.
• Make “next step” recommendations to Senior Leadership on customer accounts that are presenting fraud or risk exposure to Bloomerang.
• Utilize research and analytical tools to make quality decisions regarding risk alerts ensuring the prioritization in accordance with risk severity.
• Leverage data to come up with insights to help develop risk policies that will align with departmental objectives and create value for Bloomerang and its customers.
• Work with the Product, Engineering, and CX teams to educate and implement best practices in process design, monitoring, and reporting of fraud.

Risk Analyst

Consultant

• Serve as a key technical advisor within the sales process, supporting Account Executives (AEs) and Account Managers (AMs)
• Lead compelling product demonstrations and answer advanced product questions
• Collaborate closely with Sales Leadership, Product, and Marketing to ensure consistency in technical messaging
• Contribute to continuous improvement efforts, such as refining demo flows and developing internal resources

Solution Consultant

Account Executive

• Develop and Manage a Robust Sales Pipeline: Build, qualify, and oversee a sales pipeline that is approximately twice your sales quota.
• Drive Your Pipeline: Generate around 50% of your pipeline through proactive outbound efforts, including LinkedIn, calls, and emails.
• Own the Sales Process: Manage the entire sales cycle from discovery and product demos to negotiations, aiming to close a minimum of 35% of deals successfully. (Aligned with team average)
• Lead In-Depth Evaluations: Lead comprehensive discovery calls, deliver live product demonstrations, work cross functionally to demonstrate partnership and address technical needs, and engage in detailed negotiations about Bloomerang’s software and services.
• Maintain Forecast Accuracy: Ensure precise forecast reporting within 10% accuracy and effective pipeline management using Salesforce.
• Engage with the Nonprofit Community: Immerse yourself in the nonprofit sector to build credibility to become a trusted advisor, educating prospects on Bloomerang’s value and how we help solve nonprofits challenges
• Become a Bloomerang Expert: Gain deep knowledge of all Bloomerang tools and services to effectively support and guide prospects.

Senior Account Executive

Support Engineer

• Provide timely and effective technical support to end-users via chat, video conference or in-person.
• Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Assist users with software installation, configuration, and troubleshooting.
• Track, secure, and maintain current assets.
• Prepare workstations for team member use and secure/ready used workstations for redeployment.
• Create and maintain knowledge base articles, support articles, and incident reports.
• Sustain ongoing departmental projects and oversee the evolution of their processes.
• Develop and implement projects aimed at achieving specific goals that adapt to evolving team needs.
• Identify opportunities to automate repetitive tasks and improve efficiency across support workflows.
• Partner with System Administration and Security teams on cross-functional projects.

Desktop Support Engineer

Onboarding Specialist

• Provide 1:1 virtual follow-ups with customers as they learn to use their purchased products through the Learning Management System
• Manage the customers’ Getting Started Journey and ensure on-time deliverables
• Own the 1:1 virtual follow-up sessions to ensure learning content understanding
• Assist customers with value recognition in their purchased platform(s)
• Act as a point of contact throughout the Customer Getting Started Journey
• Manage customer hand-offs between internal Bloomerang teams
• Coordinate with internal teams and keep customers accountable through the Getting Started Journey

• Generate prospects through strategic marketing campaigns
• Qualify/disqualify leads via phone and email communication
• Re-engage prospects with previous interest in Bloomerang
• Utilize CRM tools (Salesforce) to manage opportunities and pipelines
• Set qualified appointments for the Account Executive team
• Meet or exceed daily productivity numbers consistently
• Conduct calls to qualify software products and services to leads
• Continuously expand product knowledge for a consultative approach
• Use phone presence to grab attention and educate people
• Qualify leads from marketing campaigns as sales opportunities
• Nurture relationships with potential customers
• Collaborate with team members to share and learn best practices
• Articulate features and benefits of Bloomerang and understand competitive/nonprofit sector conditions