Bloomerang

Data Analyst

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Associate Conversion Data Analyst

Account Manager

• Act as an expert on how Bloomerang’s fundraising, donor, and volunteer management solutions transform nonprofits to help them achieve their mission.
• Engage inbound inquiries and re-engage past prospects from the Bloomerang customer base, ensuring rapid follow-up and maximize conversion rates.
• Qualify/Disqualify inbound leads via phone, email and live chat, qualifying upsell prospects and scheduling meetings for Account Managers.
• Create & nurture a 90-day rolling pipeline of high-quality potential meetings from leads, using creative and strategic outreach to warm them up and convert to qualified meetings.
• Collaborate with marketing and sales, providing feedback on lead quality and helping refine messaging to improve conversion rates.
• Consistently meet (and ideally exceed) business development KPIs, including response time, lead-to-meeting conversion rate and pipeline influence rate.
• Ensure the accurate maintenance of sales data and lead tracking through Salesforce, Qualified Chat, Chilipiper and Outreach, maintaining a record of all interactions and progress to ensure a seamless handoff.

Account Manager – Business Development Representative

Product Manager

• Own the Platform & Integration Strategy.
• Enable Cross-Product Workflows.
• Build for Agents & Automation.
• Act as the Connector Across Product Teams.
• Operate in a Modern, AI-Assisted Product Lifecycle.

Senior Product Manager, Platform & Integrations

Full-stack Engineer

• Deliver against commitments with a focus on quality
• Diagnose and resolve technical issues, maintaining reliability and performance
• Actively participate in Agile ceremonies and workflows
• Engage meaningfully in code reviews
• Embrace AI-driven development using tools like Claude Code
• Collaborate with and learn from teammates, contributing to a high-quality engineering culture

Software Engineer

Platform Engineer

• AI Platform Build: Design and build end-to-end internal AI platform
• Ship the Product: Architect a unified AI workspace with easy access to tools
• Governed Intelligence: Partner with data/security stakeholders for role-based access
• Marketplace of Skills: Create an internal app store for reusable skills and agents
• Memory That Works: Architect a context system for known user activities
• Internal AI Tooling Enablement: Partner with AIOps Engineer to advance AI tool adoption
• Builder Support: Help internal builders maximize existing tools through templates/examples
• Embedded Discovery: Engage with users to identify how the platform can improve workflow and translate observations into shipped features

AI Platform Engineer

Onboarding Specialist

• Manage the customers’ Getting Started Journey.
• Own the 1:1 virtual follow-up sessions to ensure learning content understanding.
• Assist customers with value recognition in their purchased platform(s).
• Act as a point of contact throughout the Customer Getting Started Journey.
• Manage customer hand-offs between internal Bloomerang teams.

Marketing

• Own and scale lifecycle strategy across onboarding and adoption, driving time-to-value, engagement, payments activation, and revenue growth
• Build and optimize multi-channel customer journeys (email and in-app) using behavioral data, segmentation, and continuous testing
• Develop and embed AI-powered systems and workflows to improve targeting, execution, and decision-making at scale
• Translate customer behavior and lifecycle performance into actionable insights that drive adoption, retention, and expansion
• Establish performance frameworks to measure impact, prioritize initiatives based on ROI, and continuously optimize programs
• Partner cross-functionally to align lifecycle strategy with product and go-to-market initiatives, influencing decisions through data
• Own programs end-to-end and support customer-facing initiatives that drive product adoption, engagement, and education

Customer Marketing Manager – Adoption & Lifecycle

• Own and manage the full expansion sales cycle, from prospecting within our existing client base to closing new opportunities and driving repeat purchases.
• Identify and qualify upsell opportunities within the existing client base.
• Provide tailored solutions and product demonstrations to clients, addressing their specific needs.
• Respond promptly to inbound leads and inquiries from potential clients and uncover expansion opportunities from those leads
• Actively prospect into assigned accounts, identifying decision-makers and engaging them in strategic discussions to introduce additional solutions
• Qualify leads based on budget, authority, need, and timeline (BANT criteria).
• Drive outbound outreach to engage existing customers in expansion conversations, setting discovery meetings and leading consultative sales discussions
• Develop and maintain a pipeline of sales prospects and opportunities
• Stay up-to-date on the features and benefits of our SaaS products.
• Effectively communicate the value proposition of our solutions to clients and leads.
• Stay informed about the latest technology and SaaS developments.
• Be proficient in using relevant software and tools to effectively communicate and demonstrate our products.

• Effectively manage the entire sales cycle, from lead generation to deal closure.
• Identify and qualify upsell opportunities within the existing client base.
• Provide tailored solutions and product demonstrations to clients, addressing their specific needs.
• Effectively self-prospect existing customer base through quarterly business reviews and monthly check-ins
• Prospect into client base and uncover new opportunities
• Conduct sales activities to generate interest and schedule meetings with potential clients.
• Develop and maintain a pipeline of sales prospects and opportunities.
• Respond promptly to inbound leads and inquiries from potential clients and uncover expansion opportunities from those leads
• Qualify leads based on budget, authority, need, and timeline (BANT criteria).
• Stay up-to-date on the features and benefits of our SaaS products.
• Effectively communicate the value proposition of our solutions to clients and leads.
• Be curious

Senior Account Manager

Social Media Manager

• Develop and implement a comprehensive organic social media strategy aligned with overall marketing and business objectives. Ensure consistent brand messaging and tone across all channels while continuously identifying new, creative ways to expand reach and engagement.
• Lead the creation and curation of high-quality, engaging content for social media platforms, including LinkedIn, Twitter, Facebook, Instagram, YouTube, and other relevant channels. This includes copywriting, visual content, and video production. Ensure that all social media graphics and media adhere to brand guidelines and bring fresh, innovative ideas that elevate brand awareness and differentiate Bloomerang in the market.
• Own the strategy and support the execution of short-form video content (e.g., LinkedIn, Instagram Reels, TikTok-style content), including ideation, filming, minor editing, and publishing. Be comfortable appearing on camera when needed and guiding others to do the same. Continuously experiment with new formats, trends, and storytelling techniques to drive engagement.
• Partner closely with the Brand Communications Marketing Manager to build and sustain a consistent, high-quality stream of LinkedIn content for Bloomerang’s executive team. Support the development of content that elevates thought leadership by showcasing each executive’s unique perspective, voice, and areas of expertise.
• Monitor social media channels for opportunities to engage with industry professionals, customers, and prospects. Foster meaningful conversations to build brand loyalty and thought leadership within the nonprofit community. Articulate our mission, what we do, and use that knowledge to respond to inquiries from the public and/or customers.
• Track, analyze, and report on social media performance metrics, providing actionable insights to continuously optimize campaigns and strategies. Use data-driven insights to refine and adjust content and engagement tactics.
• Oversee the efforts of a cross-functional team to execute social media strategies effectively. Collaborate closely with Marketing colleagues as well as Product, Sales, and Customer Success, to ensure social media initiatives are aligned with business objectives and current priorities.
• Serve as the brand’s social media ambassador, ensuring all communications reflect the company’s values, culture, and voice.
• Participate in the Crisis Communications Team (CCT). Ongoing monitoring and mitigation of potential risks associated with public sentiment on social platforms, especially in times of crisis.
• Stay at the forefront of social media trends, emerging platforms, and new content formats—especially in short-form video. Proactively bring new ideas, test creative concepts, and integrate innovative approaches into the social media strategy.

Salesforce Administrator

• Support the Salesforce team in implementing solutions.
• Manage Salesforce configuration changes, including but not limited to flows, managing custom metadata types, custom permissions, and user management.
• Assist in implementing and maintaining robust security and data access controls.
• Manage integrated applications and third-party solutions with Salesforce.
• Collaborate with team members to gather requirements and implement solutions.
• Stay up to date with Salesforce releases and new features to recommend improvements.
• Assist with tickets as needed.

Human Resources

• Partner with our Engineering, Product, Payments, and G&A department leaders to translate business goals into workforce plans, including headcount forecasting, capability/skill gap analysis, and org design recommendations
• Use people data and business KPIs to advise leaders on team health, productivity, and performance, and to improve decision-making in a fast-paced environment
• Coach managers on hiring, development, and performance practices that build high-performing, inclusive teams and strengthen talent density
• Support the evolution and consistent application of job leveling and compensation frameworks, partnering with People Team peers to ensure equity and market alignment
• Lead and support change initiatives, including new operating models and the rollout of AI-enabled workflows, ensuring leaders and employees are prepared and supported
• Partner on employee relations matters with sound judgment, balancing consistency, empathy, compliance, and accountability to retain and develop top talent
• Identify opportunities to streamline people processes through automation and AI, improving employee experience while reducing manual work
• Leverage HRIS and people analytics to monitor key trends (engagement, retention, performance, and hiring) and proactively recommend actions that keep teams engaged and mission-aligned

Human Resources Business Partner

Marketing Operations

• Own and optimize the marketing automation ecosystem (Marketo and/or HubSpot)
• Execute end-to-end marketing campaigns (build, QA, testing, segmentation, deployment)
• Manage and optimize marketing tech stack integrations (e.g., Salesforce)
• Define and refine lead management processes
• Partner cross-functionally with teams to translate strategy into high-performing campaigns
• Build and maintain reporting dashboards to track performance, conversion, and ROI
• Champion data quality, enrichment, and process improvements

Senior Marketing Operations Manager

Program Manager

• Drive Business Development team performance and revenue impact
• Ensure sellers have the skills, confidence, knowledge, and resources to execute effectively
• Design, deliver, and iterate on enablement programs and training—both 1:1 and group
• Maintain accurate, accessible sales processes and high-impact communications
• Identify opportunities to improve seller performance, maintain standards, and scale best practices to maximize revenue outcomes.