Bloomerang

Customer Support Specialist

Bloomerang

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $18 - $22 per hour

About the role

  • Provide excellent customer service and day-to-day support for all of Bloomerang’s customers by answering their Bloomerang questions via email, live chat, and phone.
  • Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues.
  • Demonstrate support for Support initiatives with stakeholders and promptly responds to questions and resolves issues via written, verbal, and electronic communication.
  • Carry your own weight in ticket volume (approximately 25 interactions per day).
  • Assist our wonderful customers with the Bloomerang software.
  • Ensure proper software utilization by each of our customers.
  • Conduct new customer implementations and training.
  • Develop and delivering training webinars to both our customers and internal employees.
  • Write and create help documents and videos. Don’t worry, we’ll show you how.
  • Assist with general software quality assurance and testing.
  • Provide software design and functionality feedback to our Product Development team.

Requirements

  • Ability to apply product knowledge obtained in new hire training and daily activities, support procedures and policies
  • Problem tracking skills to determine trends or patterns to client system problems.
  • A background in providing top-notch customer service.
  • Superb written and verbal communication.
  • The ability to solve problems quickly.
  • Keen troubleshooting ability, and general comfort with computers and software technology.
Benefits
  • You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.
  • You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more!
  • You'll receive a 401k match to help invest in your future.
  • Everything you need to be successful, shipped right to your door. You got this. We got you.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software quality assurancetroubleshootingcustomer traininghelp document creationwebinar development
Soft Skills
customer servicewritten communicationverbal communicationproblem-solvingproblem tracking