Bionic

Insurance

• Developing broker capability and coaching
• Run monthly coaching cycles – reviewing broker calls and files and delivering structured feedback
• Design and deliver learning on objection handling and creating good customer outcomes
• Partner with sales leaders and technical controls and compliance teams to ensure conversation diagnostics and good broking practice is maintained across teams and ongoing monitoring is managed by team leaders
• Conduct risk based reviews following call listening and post call audits to defined standard
• Monitor and align action planning to regulatory compliance reviews
• Document findings and possible remediation where issues have been identified
• Maintain an audit trail for regulatory reviews
• Chair monthly quality and coaching huddle – agree top themes and feedback to sales operations
• Work with Technical and Compliance to approve wording and guardrails
• Work with Technical Controls team to ensure brokers are following the right procedures and asking the right questions to fully understand the risk.
• Complying with regulatory requirements, including Data Protection and FCA guidance, as well as adhering to our governance and control framework

Insurance Quality Lead

• Responsible for overseeing a team of sales representatives and implementing strategies to increase the company's sales in insurance.
• Deliver Sales, Customer and Quality targets through disciplined daily execution, personally and via the team.
• Ensure full adherence to quality and regulatory standards, always prioritising customer outcomes.
• Lead through leaders, develop capability, and manage performance effectively.
• Build strong cross-functional and external stakeholder relationships, managing expectations confidently.
• Act as technical and placement authority, making sound day-to-day decisions aligned to strategy.
• Resolve the majority of technical queries independently and support complex broking cases.
• Maintain strong trading relationships with Underwriters.
• Drive continuous improvement using data, insight, and structured experimentation.
• Shape and evolve placement strategy through evidence-led recommendations.
• Build and lead a high-performing, professional team with clear standards, strong development focus and visible market credibility.

Insurance Sales Manager

Manager

• Support the Head of Supplier Management in delivering strategic and operational supplier initiatives that drive revenue, EBITDA, and customer outcomes.
• Build, manage, and develop strong supplier relationships across SME and Major Business portfolios.
• Monitor supplier and portfolio performance, identifying opportunities to improve operational efficiency and commercial results.
• Own and deliver regular performance reporting, providing insights and recommendations to key stakeholders.
• Present supplier performance updates, market insights, and benchmarking data to internal and external audiences.
• Lead operational supplier meetings and support strategic reviews.
• Collaborate with internal teams to resolve supplier issues, improve processes, and drive performance enhancements.
• Support supplier onboarding, due diligence, tender processes, and supplier agreement reviews.
• Act as the first point of escalation for supplier-related queries and operational matters.
• Represent the business at supplier meetings, industry events, and networking opportunities.

Supplier Liaison Manager – Fixed Term Contract

Executive

• Work as a central point between Bionic’s sales teams, supplier panel and Bionic’s highest value customers
• Optimising the value of pricing requests for our Customers, Suppliers and Bionic
• Manage a high value channel, driving over £5 million in revenue for the business every year
• Collating quotes from suppliers in an efficient format for agents to present back to customers with high consumption or a high volume of meters
• Managing your workload independently and part of the team to drive end to end processes
• Building relationships with agents and suppliers to help advise on different pricing situations
• Working alongside the supplier management team to help obtain optimal rates from suppliers
• Providing regular updates to stakeholders regarding market changes (e.g. changes to supplier pricing, SLAs etc)
• Providing Suppliers with visibility of pricing placement and feedback, across the panel to help drive better rates
• Reporting and tracking to provide insights on how to optimise the performance of tenders
• Own and manage Bionics auto-tenders process to support retention rate and optimise process
• Manage tender tracking and reporting streams
• Maintaining relationships with suppliers with regular calls/emails
• Updating stakeholders on tender position
• Formatting prices for customers and suppliers
• Providing suppliers with feedback of tender pricing
• Updating business units on performance
• Owning tenders process E2E
• Developing tender processes to improve efficiency

Pricing Executive

Data Engineer

• Design, build and optimise scalable data pipelines and data products across AWS, Snowflake and dbt, setting engineering standards and best practices.
• Lead the development of robust, testable dbt models and frameworks to ensure high data quality, consistency, and maintainability.
• Own data pipeline reliability, proactively monitoring, troubleshooting, and resolving complex data and performance issues with minimal disruption.
• Architect and evolve analytics-ready data models (e.g., star schemas, data marts), balancing performance, flexibility, and usability.
• Collaborate with senior stakeholders (Analytics, Salesforce, Architecture) to define requirements and translate them into scalable technical solutions.
• Drive continuous improvement of data engineering practices, including CI/CD, observability, testing frameworks, and documentation standards.
• Provide technical leadership through mentoring, code reviews, and guidance to junior team members, fostering engineering excellence.
• Ensure compliance with security, governance, and data privacy requirements, embedding best practices in all solutions.
• Contribute to strategic data platform decisions, including tooling, architecture, and long-term roadmap planning.

Senior Data Engineer

Sales

• Manage daily batching processes, ensuring all contracts sold on the previous day are successfully submitted to the relevant suppliers.
• Maintain and update internal contract records, including uploading supplier reports and integrating new pricing data into internal systems.
• Update key internal and external performance trackers daily.
• Collaborate with Sales, Customer Service, and supplier contacts to ensure all required information is available and accurate for each sale.
• Reconcile sales volumes with supplier records on a daily, weekly, and monthly basis.
• Partner with technology teams to identify opportunities for automation and improve operational efficiency.
• Monitor daily outputs and provide regular reporting to key stakeholders, ensuring process effectiveness and transparency

Sales Processing Agent

Account Executive

• Drive commercial success by sourcing and converting new business opportunities within your territory.
• Manage the full sales cycle from lead generation to closing.
• Deliver tailored solutions across energy, telecoms, and insurance in collaboration with pricing and operations teams.
• Build long-term customer relationships and generate growth through referrals and repeat business.
• Represent Bionic with professionalism and insight, engaging small business owners through consultative conversations.
• Contribute valuable feedback to shape wider strategy.

Field Sales Executive

Administration

• Act as the main point of contact between customers and energy suppliers to ensure all contracts are processed correctly and without delay.
• Liaise with customers and suppliers to resolve any issues that arise during the switching process.
• Gather outstanding customer information required to finalise contracts and ensure accurate submissions.
• Coordinate supplier terminations and confirm that all necessary information is correctly captured in internal systems.
• Monitor and address outstanding contracts to keep records accurate and up to date.
• Identify and recommend process improvements to streamline workflows and enhance efficiency.
• Support internal teams with training and guidance to help reduce recurring administrative issues.
• Collaborate with teams across the business to ensure consistent performance and high-quality service delivery.