Bionic

Human Resources

• Run all HR operations including onboarding, offboarding, employee data, contracts, and right to work checks.
• Lead and develop the HR Ops team to deliver accurate and timely work.
• Coordinate payroll with Finance and ensure clean data each month.
• Maintain HR records and keep all data compliant with GDPR.
• Own the annual HR calendar including pay review and performance cycles.
• Manage the HRIS and work with IT to improve accuracy, workflows, and integrations.
• Produce monthly HR reporting for senior leaders including headcount, turnover, absence, and board updates.
• Manage Culture Amp surveys and support teams with insights.
• Lead compliance activity including DBS, financial checks, and policy updates.
• Support internal and external audits for payroll and HR files.
• Improve processes across the function to reduce manual effort and strengthen the colleague experience.
• Support projects in onboarding, learning, and wider People and Culture priorities.
• Lead the annual benefits review including healthcare, life assurance, pensions, and cycle to work.

Senior HR Operations Manager

Full-stack Engineer

• Develop Salesforce solutions for business requirements including Apex Classes, Controllers and Triggers, REST and SOAP API and Lightning Components.
• Follow established Salesforce development standards and best practices.
• Work closely with the tech lead and architects to design solutions for to business requirements.
• Design and develop Automated tests for Salesforce-based applications, customisations, and enhancements.
• Troubleshoot, investigate, and resolve bugs/errors and production incidents.
• Stay current on Force.com technology changes and Salesforce releases.
• Understanding of Salesforce security model and testing security implementations.
• Salesforce sandbox management and deployment best practices.
• Support the Salesforce Product Manager and Technical Lead in creating comprehensive test strategies for the delivery of projects that impact several hundred end users.
• Ensuring clear understanding and confident adoption of new solutions by business users.

Salesforce Software Engineer

Salesforce Administrator

• Collaborate closely with Salesforce, Data, and Operations teams to ensure a cohesive approach to embedding AI enhancements within our CRM and Contact Centre platforms
• Identify opportunities to use AI to streamline processes within Salesforce and the Contact Centre, then help design, prototype, and deliver these features in partnership with our Salesforce and Data teams
• Play a pivotal role in supporting and implementing AI enhancements across our Salesforce CRM and Contact Centre platforms
• Work closely with the Head of AI to align on priorities, review progress against the AI roadmap, and ensure successful delivery of AI-driven Salesforce and Contact Centre solutions
• Stage and prepare functionality for deployment via our CI/CD pipeline (GitHub & Gearset), ensuring all metadata changes are correctly packaged
• Deliver both AI solutions within and outside of Salesforce, for example using MS Copilot and other Agentic third-party solutions
• Rapidly prototype AI use-cases (e.g. chatbots, predictive scoring), deliver POCs against defined criteria, gather stakeholder feedback, and iterate to readiness for full build
• Validate post-release functionality, and hand over to support teams with clear escalation paths and knowledge transfer sessions

Account Executive

• 100% field-based role engaging directly with small business customers across Ipswich
• Proactively source new business opportunities and generate leads in assigned territory
• Deliver tailored, consultative solutions across switching services (energy, telecoms, insurance, finance)
• Manage the full sales cycle from lead generation through to closing deals with support from pricing team
• Build and maintain long-term customer relationships and leverage referrals
• Serve as primary point of contact and trusted advisor providing ongoing support
• Strategically plan and manage your own schedule to maximise business opportunities
• Consistently achieve daily, weekly, and monthly targets and KPIs

Field Sales Representative

• Proactively source new business opportunities and generate leads by engaging with both prospective and existing customers in your territory
• Deliver tailored, consultative solutions across our switching services, including energy, telecoms, and insurance
• Manage the full sales cycle, from generating the lead, through to closing deals alongside our pricing team
• Build and maintain strong, long-term relationships with customers, leveraging referrals from your customer base
• Serve as the primary point of contact and trusted advisor for your customers, providing outstanding service and ongoing support
• Strategically plan your days in the field, managing your own schedule to maximise new business opportunities
• Consistently achieve daily, weekly, and monthly targets and key performance indicators (KPIs)

• Proactively source new business opportunities and generate leads by engaging prospective and existing customers in your territory
• Deliver tailored, consultative solutions across switching services including energy, telecoms and insurance
• Manage the full sales cycle from generating leads through to closing deals alongside the pricing team
• Build and maintain strong, long-term relationships with customers, leveraging referrals
• Serve as the primary point of contact and trusted advisor providing outstanding service and ongoing support
• Strategically plan your days in the field and manage your own schedule to maximise new business opportunities
• Consistently achieve daily, weekly and monthly targets and key performance indicators (KPIs)
• 100% field-based role representing SMART Utilities / Bionic Group within the Blackpool territory

• Proactively source new business opportunities and generate leads by engaging with both prospective and existing customers in your territory
• Deliver tailored, consultative solutions across our switching services, including energy, telecoms, and insurance
• Manage the full sales cycle, from generating the lead, through to closing deals alongside our pricing team
• Build and maintain strong, long-term relationships with customers, leveraging referrals from your customer base
• Serve as the primary point of contact and trusted advisor for your customers, providing outstanding service and ongoing support
• Strategically plan your days in the field, managing your own schedule to maximise new business opportunities
• Consistently achieve daily, weekly, and monthly targets and key performance indicators (KPIs)
• Represent SMART Utilities / Bionic Group in the Bath territory as a field-based sales representative

• Proactively source new business opportunities and generate leads by engaging with prospective and existing customers in your territory
• Deliver tailored, consultative solutions across our switching services, including energy, telecoms, and insurance
• Manage the full sales cycle, from generating the lead through to closing deals alongside the pricing team
• Build and maintain strong, long-term relationships with customers, leveraging referrals
• Serve as the primary point of contact and trusted advisor for your customers, providing outstanding service and ongoing support
• Strategically plan your days in the field, managing your own schedule to maximise new business opportunities
• Consistently achieve daily, weekly, and monthly targets and key performance indicators (KPIs)

Salesforce Developer

• Maintain and grow the Salesforce platform to enable Marketing, Sales, Commercial, and Customer Service teams
• Develop technical Salesforce solutions to meet business requirements (Apex, Lightning, APIs)
• Integrate Salesforce with other enterprise applications
• Design and develop automated tests for Salesforce applications, customisations, and enhancements
• Promote end-to-end test automation across the team and coach colleagues on automation practices
• Work closely with Software Engineers, Salesforce Administrators, Technical Lead and Software Architects to implement solutions
• Troubleshoot, investigate, and resolve bugs, errors and production incidents
• Stay current on Force.com technology changes and Salesforce releases
• Support Salesforce Product Manager and Technical Lead in creating comprehensive test strategies for projects affecting hundreds of end users
• Ensure clear understanding and adoption of new solutions by business users
• Manage Salesforce sandboxes and follow deployment best practices

Director

• The Transformation Director is a key member of the Bionic Team reporting to the CFO, accountable for delivering our in-year business plans while building the foundations for long-term growth.
• This role ensures transformation initiatives generate measurable value, strengthen our competitive advantage, and move us closer to our long-term strategic proposition in the SME market.
• Working closely with the CFO, Executive Team, and operational leaders, the Transformation Director will set the transformation agenda, align resources, and drive cross-business change that delivers lasting impact.
• Partner with the Executive Team to define and align long-term strategic goals, ensuring change delivers forecast value and sustainable advantage.
• Develop and maintain a transformation roadmap that supports both organic and inorganic growth.
• Establish and lead transformation governance to track delivery, manage risks, and resolve cross-team dependencies.
• Hold delivery teams accountable for meeting agreed timelines, quality standards, and business outcomes.
• Engage and align operational leaders to ensure transformation priorities are embedded and sustained.
• Allocate resources effectively across the organisation to reflect strategic priorities.
• Define, track, and report on benefit realisation metrics for all transformation initiatives.
• Provide objective, data-led challenge to proposed initiatives, investments, and operational decisions.
• Build internal tools, frameworks, and playbooks to strengthen strategic thinking and change execution capability.
• Mentor and coach senior leaders to develop high-performing change leadership skills.