Insurance Quality Lead

Bionic

Enhancing sales performance and quality as Insurance Quality Lead. Collaborating with broking teams to uplift broker capability and assure quality across processes at Bionic.

Posted 7/21/2026full-timeLondon • 🇬🇧 United KingdomSenior💰 £50,000 - £55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in broker distribution and sales coaching, with a strong focus on compliance and regulatory requirements. Capable of conducting risk-based reviews, delivering structured feedback, and implementing process improvements to enhance broker capability and customer outcomes.

Highest-signal resume keywords

Broker Distribution ExperienceSales Coaching ExpertiseCommercial SME Insurance KnowledgeRegulatory Compliance UnderstandingAnalytical Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssuranceProcess ImprovementRisk-Based ReviewsData InterpretationObjection Handling

Soft Skills

Exceptional Communication SkillsRelationship BuildingCoaching Ability

Certifications & Qualifications

CII Qualification

Industry Keywords

FCA GuidanceConsumer DutyTele Sales EnvironmentGovernance FrameworkAudit Trail

About the role

Key responsibilities & impact

Developing broker capability and coaching
Run monthly coaching cycles – reviewing broker calls and files and delivering structured feedback
Design and deliver learning on objection handling and creating good customer outcomes
Partner with sales leaders and technical controls and compliance teams to ensure conversation diagnostics and good broking practice is maintained across teams and ongoing monitoring is managed by team leaders
Conduct risk based reviews following call listening and post call audits to defined standard
Monitor and align action planning to regulatory compliance reviews
Document findings and possible remediation where issues have been identified
Maintain an audit trail for regulatory reviews
Chair monthly quality and coaching huddle – agree top themes and feedback to sales operations
Work with Technical and Compliance to approve wording and guardrails
Work with Technical Controls team to ensure brokers are following the right procedures and asking the right questions to fully understand the risk.
Complying with regulatory requirements, including Data Protection and FCA guidance, as well as adhering to our governance and control framework

Requirements

What you’ll need

Experience in broker distribution, sales coaching, QA / Compliance
Expertise in Commercial SME Insurance with strong understanding of broker processes in a tele sales environment
Proven track record in developing broking and sales capability in a compliant manner
Strong understanding of Consumer Duty, FCA expectations and relevant controls
Analytical mindset to interpret MI, identify patterns and to translate QA data into practical coaching and process changes
Ability to build strong relationships with the operations team and sales leadership to act as a trusted advisor to sales areas
Process improvement focus to investigate root cause analysis and define appropriate solutions
Exceptional written and oral communication skills
Progress towards relevant qualifications such as CII is preferred

Benefits

Comp & perks

Private healthcare cover
Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
Eyecare scheme
25 days annual leave, increasing with tenure
1 paid family & religious day of leave per year - following successful probation period
1 paid charity volunteering day per year
Option to buy/sell up to an additional 3 days leave per year
Enhanced maternity, paternity or shared parental leave
2 days off for your wedding upon joining, and up to 5 days after 2 years' service
Auto-enrolled salary sacrifice pension scheme
Life assurance
Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
Cycle to work scheme
Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
Long service awards