Big Ideas Social Media, Inc.

2D Artist

• Produce and execute high-quality visual assets for promotional email campaigns, website banners, landing pages, and other creative assets.
• Assist with preparing, formatting, resizing, and optimizing digital assets.
• Efficiently prioritize and execute multiple concurrent creative requests.
• Partner closely with Marketing, Merchandising, and Social Media teams.
• Organize and maintain digital asset libraries.

Graphic Designer

Sales

• Monitor catering platforms (ezManage, Olo, ezCater, etc.) to track daily orders and ensure smooth delivery
• Perform morning check-ins for prior evening orders and afternoon check-ins for current lunch orders
• Communicate proactively with GMs to confirm order details and resolve on-site issues
• Respond promptly to emails and phone calls from GMs and customers; own the customer experience until resolved
• Coordinate logistics with customers and GMs from order placement through delivery (temperature, presentation, special instructions)
• Conduct post-order follow-ups to gather feedback and identify improvement opportunities
• Use after-service follow-ups to drive repeat business: thank customers, identify upcoming needs, present package recommendations, and schedule future orders or reminders
• Save all new catering client contact details (including phone numbers) into RingCentral accurately and promptly
• Flag and escalate customer or GM-reported issues to the manager with recommended next steps
• Encourage positive reviews on ezCater/Google and encourage direct ordering when a location proves highly reliable
• Assist with inbound/outbound sales calls and document interactions in internal systems (secondary to service priorities)
• Update and maintain prospect lists; perform light lead research and follow-up cadence with past clients (secondary task)
• Enter and edit catering orders in the CRM/DB as needed
• Any other miscellaneous duties and responsibilities related to the above

Catering Sales CSR

• Manage inbound inquiries and ensure prompt follow-up
• Track leads and opportunities through the sales process
• Maintain CRM records and keep pipeline data current
• Schedule sales calls, venue tours, and client meetings
• Assist with proposal preparation and client communications
• Research prospective clients, companies, and event opportunities
• Coordinate follow-up tasks and sales activities
• Generate weekly pipeline and activity reports
• Support the sales team with administrative and operational tasks
• Help ensure no sales opportunities fall through the cracks

Sales Coordinator

Accountant

• Maintain accurate and comprehensive financial and accounting records completely within QuickBooks Online.
• Manage comprehensive AP cycles, process vendor payments, and administer optimized payment workflows through Bill.com.
• Generate professional customer invoices, process incoming payments, monitor outstanding receivables, and actively manage full-cycle collections.
• Perform rigorous, timely reconciliations of bank accounts, corporate credit cards, and complex balance sheet accounts to ensure audit-ready precision.
• Execute and assist with monthly close processes, post journal entries, and compile critical financial reporting packets for leadership.
• Actively support budgeting, forecasting, and continuous cash flow tracking; deliver ad-hoc financial analysis and custom reporting requests as needed by leadership.

Senior Accountant

Business Operations

• Build, polish, and maintain automated sales dashboards and executive KPI reports.
• Systematically track team performance trends, outreach activity levels, and conversion metrics.
• Own Salesforce CRM data health, ensuring rigorous pipeline accuracy and actionable updates.
• Coordinate and execute timely follow-up with inbound prospects, current clients, and strategic referral partners.
• Provide foundational execution support for outbound business development and lead generation campaigns.
• Conduct thorough market research on target industries, enterprise accounts, and strategic decision-makers.
• Prepare sleek executive summaries, performance reports, and slide decks for leadership presentations.
• Log and manage meeting action items to ensure internal team accountability.
• Proactively identify structural friction points to streamline current sales processes and data pipelines.

Operations and Business Development Assistant

Accounts Payable

• Manage accounts receivable and accounts payable accuracy across multiple business units
• Record and process AR invoices and AP bills accurately using QuickBooks
• Monitor AR aging reports and conduct proactive follow-up outreach on past-due balances
• Perform weekly reconciliations of AR and AP data
• Identify, record, and match intercompany charges between entities
• Complete assigned closing checklist items on schedule
• Document and maintain written Standard Operating Procedures (SOPs) and closing checklists
• Act as the primary internal contact for AR/AP inquiries

AR and AP Specialist

Social Media Manager

• Edit and produce high-performing short-form video content using AI-assisted tools and video software (raw footage provided; you own the edit).
• Edit and retouch premium photo assets to align perfectly with brand aesthetics across all 10 distinct brands.
• Write polished, compelling copy for image overlays, stories, reels, and all caption formats (from punchy lines to long-form narrative storytelling).
• Manage and publish content daily across primary platforms: Instagram, Facebook, and Google Business Listings.
• Optimize Google Business Profiles across all locations—keeping listings accurate, photo libraries fresh, and Q&A fields maintained.
• Develop and maintain a comprehensive content calendar proactively planned around seasonal booking cycles and local Seattle events.
• Respond to all comments, DMs, and tagged mentions promptly and in strict alignment with each brand's voice.
• Monitor and handle Google Business Reviews professionally, addressing both glowing 5-star acknowledgments and sensitive/negative reviews.
• Proactively engage with industry ecosystems: like, comment, and network with wedding vendors, event planners, corporate bookers, and local Seattle influencers.
• Maintain curated engagement lists to ensure the brand stays active inside key target hashtag pools and digital communities.

Part Time Social Media, Community Manager

• Manage incoming physical and digital billing queues.
• Gather, audit, and systematically process invoice entries with an absolute commitment to a rigorous three-way matching process against purchase orders and receiving documents.
• Accurately code general expense invoices to correct General Ledger (GL) accounts, verifying necessary authorization signatures and internal approvals.
• Cleanly input transaction details, set up vendor profiles, and maintain documentation within the proprietary financial ERP database (Label Traxx).
• Execute weekly accounts payable aging reviews, prepare payment runs, and process disbursements through ACH, paper checks, and credit card portals.
• Generate and upload Positive Pay files to online banking interfaces to safeguard company cash assets and prevent unauthorized transactions.
• Conduct monthly audits and reconciliations of company-issued credit cards, ensuring business expenses have matching receipts and correct accounting allocations.
• Act as the primary technical point of contact for external vendors, resolving account discrepancies, payment inquiries, and statement variances professionally and promptly.
• Conduct monthly reconciliations of vendor statements against internal AP Aging schedules to maintain clean ledger balances.
• Compile, format, and deliver monthly expense and inventory accrual data to support the senior accounting team during close cycles.
• Facilitate vendor setup validation, obtain completed W-9 forms, and directly support the annual 1099 compliance and reporting workflows.
• Actively cross-train in accounts receivable functions to serve as a reliable business-continuity backup for the Accounts Receivable Associate.
• Support year-end financial audits and ad hoc reporting projects under the guidance of senior controllers.