Catering Sales CSR

Big Ideas Social Media, Inc.

Customer Success and Sales Associate handling catering orders and customer experience for a Hawaiian-Asian fusion restaurant. Responsible for managing logistics and improving customer satisfaction.

Posted 7/23/2026contractRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on communication, logistics coordination, and order management in the catering industry. Proficient in CRM systems and capable of driving repeat business through effective follow-up and relationship building.

Highest-signal resume keywords

Customer Service ExperienceCatering Industry KnowledgeCRM ProficiencyLogistics CoordinationSales Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ManagementLogistics CoordinationCRM Data EntryLead ResearchPost-Order Follow-Up

Soft Skills

Attention to DetailProactive CommunicationInitiativeCollaborationEscalation Judgment

Tools & Technologies

EzManageOloEzCaterRingCentral

Industry Keywords

CateringFood and BeverageCustomer ExperienceSalesRestaurant

About the role

Key responsibilities & impact

Monitor catering platforms (ezManage, Olo, ezCater, etc.) to track daily orders and ensure smooth delivery
Perform morning check-ins for prior evening orders and afternoon check-ins for current lunch orders
Communicate proactively with GMs to confirm order details and resolve on-site issues
Respond promptly to emails and phone calls from GMs and customers; own the customer experience until resolved
Coordinate logistics with customers and GMs from order placement through delivery (temperature, presentation, special instructions)
Conduct post-order follow-ups to gather feedback and identify improvement opportunities
Use after-service follow-ups to drive repeat business: thank customers, identify upcoming needs, present package recommendations, and schedule future orders or reminders
Save all new catering client contact details (including phone numbers) into RingCentral accurately and promptly
Flag and escalate customer or GM-reported issues to the manager with recommended next steps
Encourage positive reviews on ezCater/Google and encourage direct ordering when a location proves highly reliable
Assist with inbound/outbound sales calls and document interactions in internal systems (secondary to service priorities)
Update and maintain prospect lists; perform light lead research and follow-up cadence with past clients (secondary task)
Enter and edit catering orders in the CRM/DB as needed
Any other miscellaneous duties and responsibilities related to the above

Requirements

What you’ll need

Bachelor’s degree of any 4-year course
2+ years of proven customer service or voice role experience
SALES F&B /catering /restaurant experience strongly preferred
Comfortable with US Pacific Time schedule (Mon–Fri, 7:00 AM–4:00 PM PT)
Clear, professional spoken and written English
Has initiative and knows how to escalate issues to key stakeholders
Strong attention to detail, CRM discipline, and escalation judgment
Ability to work independently and collaborate with managers and GMs

Benefits

Comp & perks

No benefits for Freelancers during the evaluation period
Possible benefits upon renewal: paid sick leaves, paid vacation leaves, HMO health insurance, 13th month pay