BetterHelp

General

• Provide therapy for adults, couples, or teens in a private and professional environment.
• Handle administrative tasks related to therapy sessions.
• Maintain communication with clients and ensure a high level of client care.

Licensed Clinical Social Worker

• Provide online therapy to clients
• Focus on client care without administrative overhead
• Manage a caseload primarily consisting of clients using insurance
• Make autonomous clinical decisions within your practice

• Provide mental health therapy to clients, focusing on adults, couples, or teens.
• Manage client caseload effectively while handling administrative requirements.
• Engage with the BetterHelp community and collaborate with fellow therapists.

• Provide therapy to clients while focusing on client care and not administrative overhead.
• Handle every session's details without insurance complexities, ensuring therapists get paid weekly.
• Build and sustain a strong caseload, mainly comprised of insurance clients.
• Collaborate and connect with over 30,000 therapists.

• Provide expertise in mental health therapy services
• Conduct sessions remotely with clients using insurance
• Manage paperwork and administrative duties associated with client care
• Collaborate with BetterHelp to enhance client experience and outcomes

• Provide therapy services to clients
• Help clients navigate their mental health challenges
• Collaborate with the BetterHelp team to improve service delivery

• Provide day-to-day guidance, training, and support to credentialing associates
• Design, document, and implement scalable credentialing workflows and standard operating procedures (SOPs).
• Identify and troubleshoot inefficiencies in credentialing and recredentialing processes.
• Collaborate cross-functionally to ensure credentialing processes integrate smoothly with clinical, compliance, and billing teams.
• Manage relationship with CVO (Credentialing Verification Organization), Verifiable
• Maintain accurate and up-to-date provider information in internal databases and Verifiable.
• Track application statuses, credentialing deadlines, and recredentialing timelines to ensure timely completion.
• Analyze and update processes to improve timelines
• Liaise with CVO to resolve any issues or delays in the credentialing process.
• Develop and maintain dashboards, reports, and trackers related to provider credentialing and compliance.
• Analyze data to identify trends, delays, or potential risks in credentialing timelines.
• Provide regular updates to leadership on key metrics and process improvements.

Credentialing Team Lead

• Supervision of the credentialing associate team
• Training of the credentialing associate team
• Documentation of all BetterHelp Insurance Credentialing processes
• Analyze and update processes to improve as needed
• Provide day-to-day guidance, training, and support to credentialing associates and internal BetterHelp team
• Identify and problem solve inefficiencies in credentialing and recredentialing processes
• Develop and maintain the credentialing team’s relationship with other BetterHelp Teams
• Track application statuses, credentialing deadlines, and recredentialing timelines to ensure timely completion.
• Analyze and update processes to improve timelines
• Maintain accurate and up-to-date provider information in internal databases and Verifiable.
• Liaise with CVO to resolve any issues or delays in the credentialing process.
• Provide regular updates to leadership on key metrics and process improvements.

Credentialing Specialist

Application Engineer

• Work with a nimble passionate security team, collaborating with development and product.
• Conduct vulnerability triage: handle internal and external vulnerability reports, and more importantly: go beyond investigating and write fixes yourself.
• Review code and help make decisions about secure coding decisions.
• Review new product features to ensure they are designed with security in mind
• Collaborate with other developers and teams for long term security success.
• Code solutions for preventative measures and generating alerts.
• Use your detective work to get to the AH-HA! moment when you find and replicate the root cause of an issue and figure out how to fix it.
• You will care and be involved in our product, mission, and success - way beyond checking off tasks.

Senior Security Software Engineer, Applications

• Help develop and execute the provider growth playbook
• Generate leads, contact therapists and drive therapist contracting
• Identify, experiment, prioritize, and protocolize new growth tactics, messaging, and channels, leading to long term scale
• Run omnichannel growth tactics and evaluate results through standard reporting mechanism; communicate results cross-functionally within the organization
• Partner with onboarding teams and other operations teams to translate sales insights into business improvements

Provider Acquisition Specialist

Operations

• Oversee and enhance the credentialing and enrollment software system to meet NCQA standards, reporting requirements and cross-functional needs
• Develop a deep understanding of system capabilities to improve efficiency, visibility, and operational effectiveness
• Lead and drive initiatives aimed at improving end-to-end provider experience
• Take a proactive, project-based approach to identifying organizational needs and building scalable workflows
• Deeply understand the vendor and collaborative space regarding our current and potential future vendor solutions
• Leverage AI via internal and vendor solutions to improve quality and efficiency of the processes
• Develop reporting and insights by leveraging data from multiple systems (e.g., Verifiable, Internal tools, Looker, and Mode)
• Analyze the process and operational data to identify trends, surface opportunities, and inform decision-making
• Translate data into clear, actionable insights that drive continuous improvement, support people managers, and influence operations
• Lead new vendor requests through the legal and security review process, ensuring satisfaction around regulation and compliance
• Ensure that vendor teams are appropriately resourced and meeting the agreed terms of the stream of work and signed contracts
• Act as liaison between third party product teams and internal product teams to ensure best coordination across systems
• Identify opportunities for process improvement and implement scalable solutions that streamline internal coordination
• Serve as a key representative of Insurance Operations Systems across internal stakeholders, ensuring visibility and alignment

Senior Manager, Insurance Operations Systems

SEO Marketing

• Develop and execute SEO and AEO strategies that improve visibility across traditional search engines and AI-powered search experiences.
• Build, own, and manage large-scale AI-assisted content refresh initiatives across the U.S. content portfolio.
• Identify, prioritize, and optimize high-impact content opportunities based on search demand, business goals, and conversion potential.
• Ensure refreshed content aligns with E-E-A-T principles and represents the most helpful, authoritative, and trustworthy answer available for users.
• Stay current on search algorithm updates, AI search developments, and industry best practices, translating insights into actionable recommendations.
• Serve as the primary owner of SEO and AEO performance reporting across the organization.
• Develop and maintain dashboards, reports, and performance summaries for leadership and key stakeholders.
• Monitor and analyze rankings, traffic, conversions, visibility, engagement, and AI search performance.
• Measure the impact of optimization initiatives and provide data-driven recommendations for future improvements.
• Communicate key trends, risks, opportunities, and strategic insights on a recurring basis.
• Conduct ongoing analysis of content performance, competitor strategies, and search visibility.
• Identify content gaps, emerging topics, and opportunities to improve topical authority and search performance.
• Evaluate content quality through the lens of user intent, expertise, completeness, trustworthiness, and answer quality—not solely keyword coverage or rankings.
• Partner with editorial, content, clinical, and subject matter experts to improve content quality and optimization outcomes.
• Leverage expert authorship, clinical review, citations, and trust signals to strengthen content authority and search performance.
• Analyze performance data to identify and prioritize content refresh opportunities for upcoming sprints.
• Maintain a roadmap of optimization initiatives based on business impact, competitive positioning, and search opportunity.
• Recommend which content should be refreshed, expanded, consolidated, or enhanced to maximize organic growth.
• Collaborate cross-functionally to ensure optimization efforts align with broader business objectives.

SEO/AEO Strategist

Data Scientist

• Get insight from an enormous amount of data, and take a proactive role partnering with the marketing team in finding and testing data-driven ideas for improving our efficiency.
• Contribute to the development, implementation, and maintenance of our marketing models, including a Bayesian Marketing Mix Model and a Multi-Touch Attribution model.
• Monitor and analyze marketing uplift tests with statistical rigor, present the data and insights to the team, and drive marketing decisions.
• Look at complex problems and come up with testable models and algorithms that have measurable business impact.
• Enjoy great teamwork, have lots of fun, and take pride in building a world-class product that makes a difference in people's lives.

Data Scientist, Marketing Inference

Sales

• Field inbound leads from businesses and organizations that are looking to access BetterHelp’s services for their employees, students or members
• Partner with a variety of clients such as employers, non-profits, universities, government agencies, and both local and multinational organizations
• Lead sales initiatives by reaching out to prospective clients using a variety of outbound communication modalities
• Manage and maintain your sales funnel from start to finish, by utilizing the industry’s top sales enablement and CRM systems
• Gain deep and meaningful insight into client’s needs, and work cross-functionally with internal team members to provide the right solution for the client.
• Own your KPI’s, and periodically present your Sales Funnel and KPI’s internally and to senior leadership
• Have complete ownership of your accounts, provide great customer support, and display genuine care, compassion, and empathy for your clients and their needs

Head of Enterprise Sales

Manager

• Contribute to the design and evolution of BetterHelp’s care models, including workflows and AI-supported experiences.
• Support strategic decision-making by identifying gaps, opportunities, and tradeoffs in the current care model.
• Analyze clinical, product and operational data and synthesize findings into clear recommendations for stakeholders, practice management, influencing product, clinical, and business strategy.
• Partner with the Data teams to design analyses and dashboards that support ongoing decision-making.
• Collaborate with our Strategic Partnerships team to evaluate, pilot, and implement clinical care partnerships.
• Translate partnership opportunities into clear clinical requirements, success metrics and operational plans.
• Support end-to-end execution, including pilot design, rollout, performance tracking and iteration.
• Ensure partnerships align with BetterHelp’s clinical standards, safety expectations, and long-term care model strategy.
• Provide clinical input to guide model design, product development and user experience.
• Partner with cross-functional teams to translate clinical requirements into scalable product features and experiences.
• Contribute to research studies or internal evaluations.
• Support Clinical Department initiatives, including office hours, newsletters, and other team programs as needed.
• Represent BetterHelp externally at public events, webinars, presentations and/or conferences.

Licensed Clinical Social Worker

Licensed Clinical Social Worker

Licensed Clinical Social Worker

Licensed Clinical Social Worker

Licensed Clinical Social Worker

Licensed Clinical Social Worker

Credentialing Team Lead

Credentialing Specialist

Senior Security Software Engineer, Applications

Provider Acquisition Specialist

Senior Manager, Insurance Operations Systems

SEO/AEO Strategist

Data Scientist, Marketing Inference

Head of Enterprise Sales

Senior Manager – Care Transformation