Senior Manager, Insurance Operations Systems

BetterHelp

Senior Manager of Insurance Operations Systems at BetterHelp leading systems improvements to enhance healthcare operations. Collaborating with diverse teams to support efficient provider experiences in online mental health services.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $120,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee and enhance the credentialing and enrollment software system to meet NCQA standards, reporting requirements and cross-functional needs
Develop a deep understanding of system capabilities to improve efficiency, visibility, and operational effectiveness
Lead and drive initiatives aimed at improving end-to-end provider experience
Take a proactive, project-based approach to identifying organizational needs and building scalable workflows
Deeply understand the vendor and collaborative space regarding our current and potential future vendor solutions
Leverage AI via internal and vendor solutions to improve quality and efficiency of the processes
Develop reporting and insights by leveraging data from multiple systems (e.g., Verifiable, Internal tools, Looker, and Mode)
Analyze the process and operational data to identify trends, surface opportunities, and inform decision-making
Translate data into clear, actionable insights that drive continuous improvement, support people managers, and influence operations
Lead new vendor requests through the legal and security review process, ensuring satisfaction around regulation and compliance
Ensure that vendor teams are appropriately resourced and meeting the agreed terms of the stream of work and signed contracts
Act as liaison between third party product teams and internal product teams to ensure best coordination across systems
Identify opportunities for process improvement and implement scalable solutions that streamline internal coordination
Serve as a key representative of Insurance Operations Systems across internal stakeholders, ensuring visibility and alignment

Requirements

What you’ll need

6+ years of experience in healthcare operations and systems
Senior Manager-level experience with a track record of leading and developing systems setup and optimization
Strong skills in managing relationships with product teams, including external third party product teams
Strong operational mindset with experience building or improving processes and systems
Proven ability to work cross-functionally and influence stakeholders
Analytical thinker with experience using data and reporting to inform decisions
Preference for experience in large scale product migration

Benefits

Comp & perks

Remote work with regular in-person bonding experiences sponsored by the company
Competitive compensation
Holistic perks program (including free therapy, employee wellness, and more)
Excellent health, dental, and vision coverage
401k benefits with employer matching contribution
The chance to build something that changes lives – and that people love
Any piece of hardware or software that will make you happy and productive
An awesome community of co-workers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

credentialing softwareenrollment softwaredata analysisreportingprocess improvementworkflow optimizationAI solutionsvendor managementlarge scale product migrationoperational effectiveness

Soft Skills

leadershiprelationship managementcross-functional collaborationanalytical thinkinginfluencing stakeholdersproactive approachcommunicationorganizational skillsproblem-solvingcontinuous improvement