BetterHelp

Human Resources

• Provide strategic business partnership and coaching to BetterHelp’s managers and leaders
• Develop and maintain an effective working knowledge of BetterHelp’s mid- and long-range plans, its culture, and its competition
• Meet regularly with various department heads to assess and advise on current employee needs
• Work closely with management and employees to continually enhance working relationships, build morale and increase productivity and retention
• Build strong relationships with key people in the client group by frequently connecting with them about their concerns and insights
• Provide day-to-day performance management guidance (e.g., coaching, counseling, career development, disciplinary actions) to enhance organizational effectiveness
• Partnering with our legal department as needed, maintaining in-depth knowledge of legal requirements related to HR and employee management, reducing legal risks, and ensuring regulatory compliance
• Manage and resolve complex employee relations issues, conducting effective, thorough, and objective investigations as needed
• Analyze HR trends and metrics to develop solutions, programs, and processes
• Provide consultative advice related to business unit restructuring, workforce planning and succession planning
• Assist in driving various HR initiatives: performance management, goal setting, merit reviews and employee career development

Senior Human Resources Business Partner

Artificial Intelligence

• Help develop and refine QA frameworks, testing protocols, evaluation rubrics and monitoring systems for AI tools.
• Audit AI outputs for clinical safety, accuracy, bias, and alignment with therapeutic and regulatory standards.
• Review and assess AI-related escalations from BetterHelp therapists, clients, and/or customer-facing teams.
• Generate clear, actionable AI Clinical QA reports; communicate findings with cross-functional partners; and translate findings into actionable improvements.
• Collaborate with AI/ML, Product, Data Science, Engineering, Legal and Compliance teams to evaluate, test, and validate AI features and capabilities.
• Participate in risk-assessment processes for new and evolving AI tools and ensure adherence to evolving ethical and regulatory expectations.
• Provide clinical input to guide improvements to model behavior, prompting strategies, feature design, and user workflows.
• Contribute to research studies or evaluations related to AI efficacy and safety.
• Support Clinical Department initiatives, including office hours, newsletters, and other team programs as needed.
• Represent BetterHelp externally in public events, webinars, presentations and/or conferences.

Senior Clinical Product Liaison, AI

Account Manager

• Manage and grow a portfolio of existing partners, identifying opportunities to deepen relationships and maximize revenue potential.
• Track partner performance across key KPIs and collaborate on marketing optimizations to foster mutual success.
• Support the setup and ongoing management of BetterHelp’s partnership account on Impact.com, including helping migrate existing partners, ensuring accurate tracking, and supporting a smooth transition.
• Conduct full-funnel analysis of partner campaigns, including acquisition costs, ROAS, and overall performance insights.
• Prepare and deliver regular performance reports and recommendations to internal teams and external partners.
• Negotiate affiliate CPAs, budgets, and campaign terms to ensure efficient spend and high ROI.
• Maintain strong, proactive communication with partners through ongoing check-ins, strategy alignment, and issue resolution.
• Actively support the development and ongoing refresh of affiliate creative assets to drive partner performance and alignment with brand guidelines.
• Support the development of new partnership opportunities with creative ideas, test strategies, and cross-channel initiatives.
• Collaborate cross-functionally with Marketing, Creative, Data, Product, and Legal/Compliance to launch campaigns and ensure seamless execution.

Associate Partnerships Marketing Manager

Full-stack Engineer

• You will develop end to end. You own your features and see them through to production and beyond.
• You will develop best practices and write clean, secure, readable, scalable code. OOP where appropriate.
• You will collaborate with other team members - engineers and others.
• You will integrate and build for external and internal API's.
• You will develop new products in PHP and alter existing PHP code to accommodate scale and integration with new technologies and APIs.
• You will write and optimize SQL queries and design schemas.
• You will create and code complex backend algorithms.
• You will profile and optimize new and legacy code.
• You will use CSS and Javascript to complete functionality of new products.
• You will be leveraging Bootstrap 3, jQuery HTML5, CSS3 and other open source technologies.
• You will always be thinking cross-device and cross-platform, mobile, tablet and desktop.
• You will ship often and fast. We keep an agile environment with continuous deployment.
• You will care and be involved in our product, mission, and success - way beyond checking off development tasks.

Full Stack Software Engineer, B2B

IT Support

• Handle the day-to-day IT operations, from hardware setups to account troubleshooting, and provide best-in-class client-side support
• Assist internal users with errors via the Jira service management ticketing system
• Own and improve our end-user onboarding & off-boarding process and experience
• Manage the relationship with our procurement vendors
• Provide audit support to compliance teams
• Develop and deploy automation to make your job easier
• Work with senior IT staff to improve productivity via SaaS integrations
• Perform SaaS solution audits
• Assist management with research of AI products that will increase business efficiencies
• Have access to a skilled team as your mentors

IT Support Specialist

SEO Marketing

• Own the editorial content calendar in partnership with the Head of SEO, prioritizing categories, themes, and formats based on strategic opportunity.
• Define content angles, framing, narrative structure, and key messaging for new articles, updates, and category builds.
• Design editorial frameworks and templates that ensure clarity, accessibility, authority, and search intent alignment.
• Identify opportunities for new hubs, subcategories, and topical expansion through keyword, intent, and competitor analysis.
• Translate SEO insights into prioritized content clusters, briefs, and scalable templates.
• Monitor generative search ecosystems (SGE, AI Overviews, LLM-driven results) and guide editorial adjustments to maintain visibility.
• Scope, brief, and publish research-driven content in partnership with Brand and PR.
• Create clear, structured content briefs covering outlines, tone, SEO requirements, research inputs, and sourcing expectations.
• Guide editors and writers on depth, clinical accuracy, readability, and user intent.
• Recommend high-impact updates, rewrites, or repositioning of underperforming content.
• Act as the editorial owner for accuracy, sensitivity, inclusivity, and narrative quality.
• Partner with clinical and legal teams to validate sensitive or high-risk content.
• Uphold and evolve brand voice and editorial guidelines across all content surfaces.
• Ensure cohesive storytelling across blog, category pages, video scripts, and social content.
• Analyze SEO, engagement, and AI-visibility metrics to inform editorial improvements.
• Recommend and evaluate tests across headlines, structure, snippets, and metadata.
• Communicate insights to SEO leadership, linking editorial changes to rankings, traffic, category growth, and conversion impact.
• Recommend landing page improvements or new page creation based on performance and competitive analysis.

Editorial Strategist, SEO, Content

Content Writer

• Write clear, concise UX copy for therapist and BetterHelp for Business workflows, including onboarding, scheduling, documentation, payouts, safety, compliance, and partner tools.
• Partner with PMs to translate product requirements and constraints into simple, user-friendly experiences and content.
• Create and maintain reusable content patterns that improve consistency and speed.
• Own the content for product transactional emails and in-product announcements related to Therapist and BHB surfaces.
• Help define the message, audience, and success criteria for product communications in collaboration with PM and marketing.
• Use research, data, and experimentation (A/B tests, content experiments) to refine copy and communication strategies.
• Collaborate with clinical stakeholders to incorporate their expertise in a way that is accurate, understandable, and aligned with our tone and voice.
• Maintain alignment with marketing and brand guidelines while advocating for clarity and usability in product.
• Contribute to our content design system and documentation, especially for therapist and BHB patterns.
• Help teammates improve the quality of the copy they write by giving feedback and simple frameworks they can use.

UX Writer, Content Designer

• Report to the Senior Director of Growth Marketing to help manage planning, deploying, maintaining, monitoring, analyzing, optimizing and expanding our podcast, radio and digital radio advertising in our non-US/ESG markets in order to scale the business.
• Work alongside a great audio team comprising an ad ops specialist, a US Strategist, and an EU Strategist. (You will be the English-Speaking Int’l Specialist.)
• Grow Betterhelp’s key metrics (members, ROAS, ROI, brand awareness, affinity, etc…) by exploring and testing new networks, shows and audio advertising.
• Build new media plans comprising podcast, radio and digital radio in each market, and seeing the campaigns through to execution, measurement and optimization.
• Manage our roster of existing audio partnerships across Podcast, Radio & Streaming.
• Continually strive for higher volume and better margins with ongoing optimization
• Maintain weekly show reporting and improve upon reporting processes for better campaign management
• Work with the Ad Ops Specialist to maintain QA solutions for campaigns for creative, compliance & performance
• Assist our Ad Ops Specialist in data entry and campaign management ranging from keeping track of IOs to billing
• Maintain and further develop our agency and network relationships
• Work with AP to get invoices paid on time
• Enjoy great teamwork, have lots of fun, and take pride in building a world-class business that makes a difference in people's lives
• Bring the big ideas

Audio Partnerships Manager

Performance Marketing

• Own end-to-end paid social growth strategy and execution across global markets.
• Develop a full-funnel approach that balances CAC efficiency, incremental reach, and brand lift.
• Define and continuously evolve the channel roadmap, long-term forecasting, and marginal return investment strategy.
• Evaluate and scale new platforms, formats, and technologies to keep us at the forefront of paid social performance.
• Co-own creative strategy for paid social, partnering with Brand and Creative to shape briefs, concepts, and storytelling frameworks.
• Build a high-velocity creative iteration engine that uses data to fuel insights, hypotheses, and rapid experimentation.
• Lead the creation of a Paid Social Creative Lab that drives systematic testing across formats, hooks, narratives, and audiences.
• Translate insights into actionable creative direction that elevates both performance and brand.
• Architect our paid social experimentation engine, including audience, creative, and format testing frameworks.
• Partner with Data Science and Analytics to advance incrementality testing, MMM, and attribution methodologies.
• Establish learning agendas that scale institutional knowledge across markets and teams.
• Drive a culture of scientific rigor that uses data to answer the right questions, not just optimize metrics.
• Lead, mentor, and grow a high-performing team of paid social experts.
• Create scalable workflows, best practices, and operational excellence across planning, execution, and reporting.
• Collaborate with regional teams to localize strategies while maintaining global consistency.
• Partner directly with senior leadership to set growth targets, inform planning cycles, and unlock new strategic opportunities.
• Own a large-scale paid social budget with responsibility for CAC, LTV, ROI, and payback windows.
• Partner with VP, Growth Marketing, Finance and Accounting on pacing, forecasting, invoicing, and audits.
• Provide transparent, data-backed investment recommendations across planning cycles.

Senior Director of Paid Social Growth

Engineering Manager

• Lead a team of engineers and accelerate their growth by providing thoughtful feedback, technical mentorship and effectively managing performance.
• Manage the day-to-day activities of your software development team.
• Participate in the hiring process, and onboard new team members.
• Ensure that your team delivers secure, readable and scalable code.
• Collaborate closely with product managers and other teams to deliver the best possible product on reasonable timelines.
• You will be hands-on whenever needed.
• You will own your teams’ features and see them through to production and beyond.
• Motivate your team and make sure they have the resources to be successful, both as individuals and as a team.
• You will ship often and fast. We keep an agile environment with continuous deployment.
• You will care and be involved in our product, mission, and success - way beyond checking off tasks.

Software Engineering Manager

Operations

• Support strong managers to execute a comprehensive credentialing & enrollment strategy aligned with organizational growth and operational goals.
• Leverage & support a team of subject matter experts on payer credentialing, enrollment, regulatory compliance, and industry best practices.
• Collaborate cross-functionally with Provider Relations, Revenue Cycle, Operations, and Clinical Leadership to ensure seamless onboarding and credentialing of providers.
• Efficiently optimize all credentialing, enrollment and recredentialing activities for thousands of providers across commercial, Medicare, Medicaid, and other payer networks.
• Build and support scalable systems, workflows, and technologies that reduce turnaround times and improve provider and payer satisfaction.
• Ensure compliance with NCQA, CMS, and state regulatory requirements.
• Establish and monitor key performance indicators (KPIs) for accuracy, timeliness, and quality across all credentialing functions.
• Develop and mentor a high-performing credentialing team capable of supporting national growth.
• Foster a culture of accountability, continuous improvement, and professional development.
• Partner with senior leadership to drive operational transformation, automation, and process optimization.
• Serve as the organizational escalation point with payers and credentialing verification organizations (CVOs).
• Communicate performance metrics and strategic updates to executive leadership.
• Build strong partnerships internally and externally to streamline credentialing operations and enhance provider experience.

Associate Director – Insurance Operations

Product Designer

• Audit existing design assets and component usage to identify gaps and redundancies.
• Build a unified, scalable Figma design system, with tokens, variables, and AI-ready structure for future automation.
• Define foundational elements, typography, color, spacing, iconography, accessibility, with documentation for consistent use.
• Prepare the system for localization and internationalization, ensuring components adapt seamlessly to new markets.
• Introduce processes and frameworks that keep the design system aligned as the product evolves quickly.
• Create and maintain a comprehensive product blueprint capturing key user flows (onboarding, payments, navigation, etc.).
• Bring together fragmented files and flows into a single source of truth, establishing a full picture of the current experience.
• Partner with cross-functional stakeholders to identify missing areas and progressively document them.
• Partner with engineers to ensure system components map cleanly to code (e.g., React libraries or design tokens).
• Work closely with designers to drive adoption and streamline workflows.
• Provide clear documentation, usage guidelines, and best practices to enable system scalability.
• Structure the design system for AI-enhanced workflows (e.g., Figma Make AI, generative component creation, and tokenized design).
• Identify opportunities for automation and AI integration within design ops, documentation, and localization workflows.

Product Designer, Design Systems

Executive Assistant

• Ensure the smooth operation of the executives by managing calendars, coordinating travel arrangements, and preparing expense reports.
• Anticipate the needs of executives and take initiative to address them before they arise.
• Facilitate communication and logistics between BetterHelp and our parent company Teladoc Health and other executives, departments, and stakeholders to ensure alignment and the effective execution of company initiatives.
• Manage key projects and initiatives on behalf of the leaders ensuring they are completed on time and align with organizational objectives.
• Facilitate cross-departmental communication and collaboration to support company objectives.
• Handle confidential information with the utmost discretion and integrity.
• Streamline processes for the executives to increase efficiency.
• Lead special projects, both internally and externally.

Counselor

• Provide therapy for adults, couples, or teens.
• Maintain a private and professional environment for conducting sessions.
• Engage with insurance clients to build and sustain a strong caseload.
• Utilize available resources and benefits to enhance client care.

Licensed Mental Health Counselor – LCPC

User Researcher

• Build and scale a foundational research practice, including processes, standards, templates, and intake frameworks.
• Lead high-impact mixed-methods research across the product lifecycle, from discovery to post-launch.
• Translate qualitative and quantitative insights into clear, actionable recommendations for Product, Design, Marketing, and Data teams.
• Create and maintain a centralized research repository to consolidate and organize insights across the company.
• Partner closely with PMs, Designers, Engineers, and Marketers to validate concepts, guide roadmap decisions, and support brand and perception studies.
• Collaborate with the Data and Experimentation teams to define success metrics, interpret A/B test results, and align evidence across methods.
• Conduct ongoing longitudinal research to deepen understanding of client and therapist needs and expand persona and segmentation frameworks.
• Champion research adoption by delivering narrative-driven insights, leading workshops, and measuring the impact of research on product and marketing decisions.