BetterHelp

Therapist

• Ensure a high standard of care by optimizing the therapist and client experience, focusing on therapy quality & client outcomes
• Work cross functionally with other PMs to support marketplace engagement
• Lead highly visible and critical initiatives that materially impact the trajectory of the company. This includes end to end ownership of new products, features and experiments with a focus on driving product quality
• Initiate, evaluate and prioritize ideas, gather requirements and create specifications for all product changes that will achieve maximum impact and benefit.
• Analyze and quantify the impact and success of each and every product change we've made, and then draw conclusions and plan next steps based on actual data.
• Collaborate with the development and design teams before, during, and after each "sprint" to maximize resources' efficiency, utilization, and happiness.
• Partner with the design team, create a user experience that is both delightful and effective.
• Perform UAT and functional QA to make sure we're launching only good stuff!
• Internally: Work cross-functional with all parts of the company (development, support, marketing, clinical, operations) in order to (a) convert their insights into product improvements; and (b) to convey the performed changes to them and to make sure they are being integrated and used effectively.
• Externally: Connect with all external stakeholders (members, providers, marketing channels, business partners, regulators) both inbound and outbound to make sure our product is meeting their needs and requirements.
• Participate in setting the strategy and long-term direction for the organization.
• Continually seek ways to improve everything we do and optimize the value we bring to our stakeholders.
• Own KPI's and be obsessed about them.
• In a nutshell: Ideate, execute, test, measure, analyze, learn, iterate

Senior Product Manager – Therapist Growth

Performance Marketing

• Own end-to-end paid social growth strategy and execution across global markets.
• Develop a full-funnel approach that balances CAC efficiency, incremental reach, and brand lift.
• Define and continuously evolve the channel roadmap, long-term forecasting, and marginal return investment strategy.
• Evaluate and scale new platforms, formats, and technologies to keep us at the forefront of paid social performance.
• Co-own creative strategy for paid social, partnering with Brand and Creative to shape briefs, concepts, and storytelling frameworks.
• Build a high-velocity creative iteration engine that uses data to fuel insights, hypotheses, and rapid experimentation.
• Lead the creation of a Paid Social Creative Lab that drives systematic testing across formats, hooks, narratives, and audiences.
• Translate insights into actionable creative direction that elevates both performance and brand.
• Architect our paid social experimentation engine, including audience, creative, and format testing frameworks.
• Partner with Data Science and Analytics to advance incrementality testing, MMM, and attribution methodologies.
• Establish learning agendas that scale institutional knowledge across markets and teams.
• Drive a culture of scientific rigor that uses data to answer the right questions, not just optimize metrics.
• Lead, mentor, and grow a high-performing team of paid social experts.
• Create scalable workflows, best practices, and operational excellence across planning, execution, and reporting.
• Collaborate with regional teams to localize strategies while maintaining global consistency.
• Partner directly with senior leadership to set growth targets, inform planning cycles, and unlock new strategic opportunities.
• Own a large-scale paid social budget with responsibility for CAC, LTV, ROI, and payback windows.
• Partner with VP, Growth Marketing, Finance and Accounting on pacing, forecasting, invoicing, and audits.
• Provide transparent, data-backed investment recommendations across planning cycles.

Senior Director of Paid Social Growth

People Operations

• Review onboarding documentation for completeness and consistency against provided checklists and requirements
• Perform manual data entry and data validation in designated HR systems and trackers
• Organize, upload, and maintain electronic employee records in accordance with document retention guidelines
• Identify data inconsistencies or missing information and flag issues for review
• Generate standard reports from HR systems to support audits, compliance reviews, and internal reporting needs
• Support defined HR operations projects such as:
• Utilize HR platforms such as Sapling, Rippling, and Workday solely for execution of deliverables
• Provide periodic progress updates and deliverable completion timelines to the designated People Ops point of contact

People Operations Associate – Contract

Executive Assistant

• Ensure the smooth operation of the executives by managing calendars, coordinating travel arrangements, and preparing expense reports. Act not only as a support but also as a strategic partner
• Anticipate the needs of executives and take initiative to address them before they arise.
• Facilitate communication and logistics between BetterHelp and our parent company Teladoc Health and other executives, departments, and stakeholders to ensure alignment and the effective execution of company initiatives.
• Manage key projects and initiatives on behalf of the leaders ensuring they are completed on time and align with organizational objectives.
• Facilitate cross-departmental communication and collaboration to support company objectives.
• Handle confidential information with the utmost discretion and integrity.
• Streamline processes for the executives to increase efficiency
• Lead special projects, both internally and externally

Account Manager

• Serve as the primary point of contact for assigned strategic partners, supporting day-to-day communication and relationship management. Collaborate with the Implementation team to ensure smooth rollouts of BetterHelp services, including project planning and operational execution.
• Deliver partner-facing demos, onboarding sessions, and training presentations (virtual and occasional in-person).
• Support the preparation and delivery of MBR and QBRs. Maintain a consistent communication cadence with partners, sharing BetterHelp updates, utilization trends, and outcome metrics to drive engagement.
• Partner with the Strategic & Health Plan Partnerships team to execute ongoing strategies, including well-being events, communications, and campaigns.
• Identify and foster opportunities for partners to serve as BetterHelp advocates (e.g., PR, testimonials, case studies).
• Prepare and present regular client-facing and internal reports on account performance, utilization, and projections.
• Proactively troubleshoot and resolve partner issues, ensuring timely solutions and high satisfaction.
• Continuously seek opportunities to streamline processes, improve efficiency, and enhance the partner experience.
• Support contract renewals and retention efforts, driving profitable growth and demonstrating return on investment.
• Act as the voice of the partner internally, providing insights to shape BetterHelp’s growth strategy and product roadmap.

Senior Partner Manager – Strategic Partnerships

Product Manager

• Own and lead high-impact client growth initiatives that materially impact revenue, conversion, and long-term customer value
• Drive strategy and execution across key growth areas including conversion optimization, integration with marketing tools, public site UX and merchandising, and acquisition funnels
• Identify, evaluate, and prioritize growth opportunities using a combination of data analysis, impact modeling, and experimentation
• Develop clear product requirements, success metrics, and experiment designs to maximize learning and business impact
• Partner closely with Engineering and Design to deliver high-quality experiences efficiently in an agile environment
• Collaborate with Design to create user experiences that are both intuitive and effective at driving growth outcomes.
• Perform UAT and functional QA to ensure launches meet quality and performance standards.
• Internally: Work cross-functional with all parts of the company (development, support, marketing, business development, operations) in order to (a) convert their insights into product improvements; and (b) to convey the performed changes to them and to make sure they are being integrated and used effectively.
• Externally: Connect with all external stakeholders (members, providers, marketing channels, business partners, regulators) both inbound and outbound to make sure our product is meeting their needs and requirements
• Participate in defining growth strategy and long-term product direction for the client experience
• Own and obsess over core growth KPIs, continuously seeking opportunities to optimize and improve performance
• In a nutshell: [Ideate, execute, test, measure, analyze, learn, iterate] x ∞

Product Manager – Client Growth

Clinical Operations

• You will provide support via email, phone, and chat on a daily basis to our rapidly growing counselor network, in order to ensure they are always well-equipped to provide high-quality clinical care to our members.
• You will act as a point of escalation for complex customer and counselor questions to ensure quality Improvement, and you will organize cross-functional teams as needed to resolve any escalations.
• You will be accountable for auditing qualitative, quantitative, and/or episodic data and provide fair, actionable, and constructive clinical feedback to counselors.
• You will monitor the clinical capabilities and relevant work experience of counselors applying to be part of the BetterHelp platform
• You will proactively conduct outreach and maintain productive communications with counselors to get feedback, improve satisfaction, and prevent churn.
• You will learn how to articulate new product ideas and/or enhancements to existing product features for our Clinical Product Liaison team, and you will work with them to get those ideas implemented
• You will stay up to date with the regulatory environment, with support from our Legal Team and our Provider Network Team, and you will clearly communicate changes to the organization to support compliance with mental health ethical and legal standards.
• You will work closely with Marketing Department and participate in public speaking events, media interviews, and appear on BetterHelp's social media channels
• You will support QA efforts as needed as BetterHelp launches into the insurance marketplace

Clinical Operations Consultant – Germany

• Own and lead high-impact client growth initiatives that materially impact revenue, conversion, and long-term customer value.
• Drive strategy and execution across key growth areas including conversion optimization, upgrades, pricing and packaging, monetization experiments, churn reduction, and winback programs.
• Identify, evaluate, and prioritize growth opportunities using a combination of data analysis, impact modeling, and experimentation.
• Develop clear product requirements, success metrics, and experiment designs to maximize learning and business impact.
• Build and maintain forecasting and impact models to inform prioritization, roadmap decisions, and executive communication.
• Partner closely with Engineering and Design to deliver high-quality experiences efficiently in an agile environment.
• Collaborate with Design to create user experiences that are both intuitive and effective at driving growth outcomes.
• Perform UAT and functional QA to ensure launches meet quality and performance standards.
• Internally: Work cross-functional with all parts of the company (development, support, marketing, business development, operations) in order to (a) convert their insights into product improvements; and (b) to convey the performed changes to them and to make sure they are being integrated and used effectively.
• Externally: Connect with all external stakeholders (members, providers, marketing channels, business partners, regulators) both inbound and outbound to make sure our product is meeting their needs and requirements.
• Participate in defining growth strategy and long-term product direction for the client experience.
• Own and obsess over core growth KPIs, continuously seeking opportunities to optimize and improve performance.
• In a nutshell: [Ideate, execute, test, measure, analyze, learn, iterate] x ∞

Senior Product Manager – Client Growth

QA Engineer

• Determine the best test strategy for assigned areas of test, whether it be manual or automated testing
• Write clear and concise test plans, test cases, and bug reports
• Collaborate closely with developers and product managers
• Lead testing for small to medium features (e.g., 2-point Jira cards) independently
• Mentor junior QA team members and help them expand their product and technical knowledge
• Research test tools, methodologies, and trends to improve existing practices and processes
• Run, maintain, and troubleshoot existing automated tests in Playwright, partnering with QA teammates to improve test reliability and coverage

Software Quality Assurance Engineer III

Accountant

• Responsible for month-end close activities related to revenue and operating expenses, including preparation and posting of journal entries.
• Perform timely and accurate reconciliations of revenue, operating expenses, and related accrual, reserve, and balance sheet accounts.
• Manage daily and monthly data transfers from the Revenue Cycle Management (RCM) system to Oracle Cloud ERP, ensuring accurate mapping and classification.
• Reconcile revenue, cash, and accounts receivable balances between the RCM system and Oracle on a monthly basis.
• Calculate and record accounts receivable reserves and bad debt estimates using historical data and professional judgment.
• Support cash and bank reconciliations, including investigation and resolution of variances, with a focus on healthcare collections.
• Own the provider payment process, including reconciliations and related journal entries.
• Collaborate with cross-functional teams (RCM, Finance, Operations) to ensure financial data accuracy and completeness.
• Prepare monthly operating expense accruals and identify unrecorded liabilities.
• Follow up with vendors to obtain missing or late invoices and ensure timely expense recognition.
• Maintain prepaid expense schedules and record monthly amortization.
• Prepare monthly and quarterly balance sheet and income statement fluctuation analyses.
• Assist with internal and external audit requests and supporting schedules.
• Support financial reporting and partner with FP&A on cost center and departmental reporting.
• Identify opportunities for process improvements and automation within revenue and expense accounting.
• Ensure compliance with GAAP, internal controls, and company policies.
• Record and reconcile corporate credit card transactions.
• Assist with accounts payable inbox management and related AP tasks as needed.
• Manage and reconcile multiple payment processors, including Rippling, Tipalti, and Deel.
• Support procurement with coding accuracy and accounting guidance.
• Assist with special projects and ad-hoc assignments such as ERP implementation and testing.
• Apply foreign currency accounting knowledge to support intercompany and international transactions.

Staff Accountant

Frontend Engineer

• You will collaborate with the full stack engineers and build the frontend part of the feature.
• You will develop best practices and write clean, secure, readable, scalable code. OOP where appropriate.
• You will collaborate with other team members - engineers, product, design teams, and others.
• You will integrate internal and external APIs with frontend code.
• You will use CSS and React to complete functionality of new products.
• You will always be thinking cross-device and cross-platform, mobile, tablet and desktop.
• You will ship often and fast. We keep an agile environment with continuous deployment.
• You will care and be involved in our product, mission, and success - way beyond checking off development tasks.

• Design end-to-end experiences, from discovery to user flows, wireframes, and production-quality UI in Figma.
• Proactively identify UI/UX inconsistencies and experience gaps and propose scalable solutions.
• Write detailed design specifications and partner closely with engineering throughout implementation and QA.
• Work cross-functionally with Product, Engineering, Data, and Research to define problems, explore solutions, and align on outcomes.
• Use quantitative metrics (experiments, analytics) and qualitative insight to evaluate shipped designs and drive continuous improvement.
• Contribute to design quality across the org, participating in critiques, design reviews, and pattern evolution.
• Influence strategy by synthesizing insights and highlighting opportunities for UX improvements and product innovation.

Product Designer, Therapist Platform

Customer Support

• Serve as the primary point of contact for psychiatry providers and psychiatric patients on the behalf of the provider as necessary.
• Respond promptly to patient inquiries, clarifying processes and coordinating follow-up care.
• Assist with scheduling psychiatric appointments and medication management sessions.
• Facilitate communication among psychiatrists, therapists, and other providers to support integrated, team-based care. Support providers with prescription refill requests, prior authorizations, and lab orders.
• Assist with onboarding new psychiatry providers
• Streamline workflows and collaborate with the clinical team to improve operational efficiency.
• Monitor and flag urgent patient concerns, escalating them appropriately to psychiatry providers or clinical managers.
• Contribute to data collection and reporting efforts to support quality improvement and compliance initiatives.
• Provide empathetic, respectful, and culturally sensitive support throughout each patient’s care journey.
• Foster a collaborative, compassionate, and patient-centered culture within the psychiatry team.

Psychiatry Support Specialist

General Counsel

• Support our B2B team by drafting, reviewing, and negotiating a wide range of B2B and enterprise agreements, including Master Services Agreements, Business Associate Agreements, reseller, referral, and vendor agreements.
• Support and advise on EAP, employer, and health plan partnership arrangements, helping structure offerings that extend BetterHelp’s D2C care model to new populations through enterprise partnerships.
• Collaborate with marketing, partnerships, product, and business development teams.
• Negotiate marketing, sponsorship, and affiliate agreements, including campaigns with influencers, content creators, and third-party wellness platforms, ensuring compliance with healthcare and advertising regulations.
• Partner with sales and operations to design and operationalize new partnership frameworks, ensuring that legal, business, and technical requirements are fully aligned.
• Work cross-functionally with product, engineering, and compliance teams to ensure contractual commitments are supported by product functionality and service delivery standards.
• Provide legal guidance on data privacy, information security, and healthcare regulatory compliance, including HIPAA, FTC, and state-specific health and marketing laws.
• Monitor and interpret evolving laws, regulations, and industry standards impacting digital health, mental health parity, telehealth, and enterprise wellness.

Director, Corporate Counsel

Human Resources

• Provide strategic business partnership and coaching to BetterHelp’s managers and leaders
• Develop and maintain an effective working knowledge of BetterHelp’s mid- and long-range plans, its culture, and its competition
• Meet regularly with various department heads to assess and advise on current employee needs
• Work closely with management and employees to continually enhance working relationships, build morale and increase productivity and retention
• Build strong relationships with key people in the client group by frequently connecting with them about their concerns and insights
• Provide day-to-day performance management guidance (e.g., coaching, counseling, career development, disciplinary actions) to enhance organizational effectiveness
• Partnering with our legal department as needed, maintaining in-depth knowledge of legal requirements related to HR and employee management, reducing legal risks, and ensuring regulatory compliance
• Manage and resolve complex employee relations issues, conducting effective, thorough, and objective investigations as needed
• Analyze HR trends and metrics to develop solutions, programs, and processes
• Provide consultative advice related to business unit restructuring, workforce planning and succession planning
• Assist in driving various HR initiatives: performance management, goal setting, merit reviews and employee career development