BetterHelp

Analytics Engineer

• Act as a subject matter expert (SME) and deliver training to the cross functional teams to enable business users to make data-driven decisions.
• Deliver direct analytical insights like dashboards and ad-hoc analyses to business stakeholders
• Collaborate with the teams across the company to understand their use cases and deliver high value data tools
• Live and breathe SQL
• Ensure data quality and freshness at every step of the pipeline for data trust and consistency
• Create reverse ETL flows to make modeled data directly to stakeholders in the tools they use to foster fast and informed decision making
• Define and build robust DataOps pipelines and data expectations to ensure the effective delivery of data to all internal data services
• Explore, propose, and integrate new data sources and software solutions into the reporting environment
• Contribute to data-driven culture at BetterHelp by directly training stakeholders as well as creating resources such as documentation for empowering others to perform their own analyses
• Enjoy great teamwork, have lots of fun, and take pride in building a world-class product that makes a difference in people's lives.
• Partner with data and machine learning engineers and work with a modern data stack: Airflow, FiveTran, Snowflake, dbt, and Looker

Business Intelligence Engineer, Analytics

Counselor

• Provide therapy independently and without supervision.
• Create a private and professional environment for conducting sessions.
• Focus on clinical work without dealing with client acquisition, billing, or operations.
• Engage with clients who fit specific areas of expertise through various connection methods.

Licensed Professional Clinical Counselor – LPCC

Therapist

• You provide the clinical expertise, we take care of everything else.
• Full clinical caseload can be established within the first 30 days.
• You are always in control of your schedule and appointment times.
• You are connected with clients who fit your specific areas of expertise.
• BetterHelp provides clients with various ways to connect with you.
• You are the licensed and trained clinician; BetterHelp will defer to your clinical judgment.

Licensed Marriage and Family Therapist, LMFT

• Put simply: You provide the clinical expertise, we take care of everything else.
• Consistent referrals: Full clinical caseload can be established within the first 30 days.
• Zero overhead: No fees are collected from the therapist, ever.
• Flexible schedule: You are always in control of your schedule and appointment times.
• Engaged clients: You are connected with clients who fit your specific areas of expertise.
• Autonomy over clinical decisions: You are the licensed and trained clinician.
• Resources to keep you connected: BetterHelp has a strong and accessible peer community of over 34,000 therapists, available to you directly through the platform.
• Resources to support you: Therapists on the BetterHelp platform receive a free BetterHelp account.

Licensed Mental Health Counselor

• Provide therapy to clients through BetterHelp’s platform.
• Manage a clinical caseload, establishing referrals within the first 30 days.
• Collaborate with clients via various communication methods including live sessions and written correspondence.
• Utilize BetterHelp’s resources and community support to enhance therapeutic practice.
• Maintain confidentiality and adhere to professional standards throughout sessions.

Licensed Marriage & Family Therapist

• You provide the clinical expertise, we take care of everything else.
• Consistent referrals: Full clinical caseload can be established within the first 30 days.
• Zero overhead: No fees are collected from the therapist, ever.
• Flexible schedule: You are always in control of your schedule and appointment times.
• Engaged clients: You are connected with clients who fit your specific areas of expertise.
• Autonomy over clinical decisions: You are the licensed and trained clinician.

Licensed Mental Health Therapist

• Provide clinical expertise in therapy sessions.
• Establish a full clinical caseload within the first 30 days.
• Maintain zero overhead and no fees collected from the therapist.
• Control your schedule and appointment times.
• Engage with clients who fit specific areas of expertise.
• Connect with clients through various methods provided by BetterHelp.

Licensed Professional Counselor – LPCC

QA Engineer

• Conduct thorough clinical chart audits to ensure compliance with BetterHelp's clinical standards of practice and evidence-based treatment protocols
• Review patient documentation for accuracy, completeness, and adherence to regulatory requirements and insurance coverage criteria
• Evaluate treatment planning, progress notes, and clinical decision-making against established clinical guidelines and best practices
• Identify patterns of clinical excellence and areas for improvement in documentation and care delivery
• Maintain detailed audit findings and recommendations in compliance with quality assurance protocols
• Support the day-to-day operations of the quality assurance team, including audit scheduling, tracking, and reporting
• Participate in preparing necessary documentation for insurance audits. Download the requested patient records and policies & procedures.
• Collaborate with clinical teams to address audit findings and implement corrective action plans
• Assist in developing and refining clinical audit tools, checklists, and evaluation criteria
• Contribute to quality assurance training materials and educational resources for clinical staff
• Participate in quality improvement initiatives based on audit findings and clinical trends
• Ensure all clinical chart reviews meet insurance payer requirements and regulatory standards
• Monitor compliance with state licensing requirements, professional practice standards, and accreditation criteria
• Support preparation for external audits and regulatory reviews by maintaining comprehensive documentation
• Stay current with evolving insurance requirements and clinical practice standards that impact quality assurance processes
• Collaborate with compliance teams to address any regulatory or contractual requirements identified through audit processes

Clinical Quality Assurance Specialist

Customer Support

• Serve as the primary point of contact for psychiatry providers and psychiatric patients on behalf of the provider
• Respond promptly to patient inquiries, clarifying processes and coordinating follow-up care
• Assist with scheduling psychiatric appointments and medication management sessions
• Facilitate communication among psychiatrists, therapists, and other providers to support integrated, team-based care
• Support providers with prescription refill requests, prior authorizations, and lab orders
• Assist with onboarding new psychiatry providers
• Streamline workflows and collaborate with the clinical team to improve operational efficiency
• Monitor and flag urgent patient concerns, escalating them appropriately to psychiatry providers or clinical managers
• Contribute to data collection and reporting efforts to support quality improvement and compliance initiatives
• Provide empathetic, respectful, and culturally sensitive support throughout each patient’s care journey
• Foster a collaborative, compassionate, and patient-centered culture within the psychiatry team

Psychiatry Support Specialist

Product Manager

• Ensure a high standard of care by optimizing the therapist and client experience, focusing on therapy quality & client outcomes
• Work cross functionally with other PMs to support marketplace engagement
• Lead highly visible and critical initiatives with end-to-end ownership of new products, features and experiments focused on product quality
• Initiate, evaluate and prioritize ideas, gather requirements and create specifications for product changes
• Analyze and quantify the impact and success of product changes and plan next steps based on data
• Collaborate with development and design teams to maximize resources' efficiency and utilization
• Partner with the design team to create a user experience that is both delightful and effective
• Perform UAT and functional QA to ensure high quality launches
• Work cross-functionally with development, support, marketing, clinical, and operations to convert insights into product improvements and ensure effective integration
• Connect with external stakeholders (members, providers, marketing channels, business partners, regulators) to ensure product meets their needs
• Participate in setting the strategy and long-term direction for the organization
• Own KPIs and continually seek ways to improve and optimize value to stakeholders
• Ideate, execute, test, measure, analyze, learn, iterate

Full-stack Engineer

• Develop end to end; own features and see them through to production and beyond
• Develop best practices and write clean, secure, readable, scalable code; OOP where appropriate
• Collaborate with other team members, including engineers and cross-functional colleagues
• Integrate and build for external and internal APIs
• Develop new products in PHP and alter existing PHP code to accommodate scale and integration with new technologies and APIs
• Write and optimize SQL queries and design schemas
• Create and code complex backend algorithms
• Profile and optimize new and legacy code
• Use CSS and JavaScript to complete functionality of new products; leverage Bootstrap 3, jQuery, HTML5, CSS3 and other open source technologies
• Always think cross-device and cross-platform (mobile, tablet and desktop)
• Ship often and fast in an agile environment with continuous deployment
• Mentor junior developers and be involved in product, mission, and success beyond development tasks

Senior Full Stack Software Engineer

Affiliate Manager

• Manage the full-cycle recruitment process, including sourcing, screening, interviewing, and closing technical candidates.
• Partner closely with hiring managers in data science and engineering to deeply understand technical requirements and develop effective recruiting strategies.
• Proactively source passive and active technical candidates through multiple channels (LinkedIn, job boards, referrals, networking, etc.).
• Deliver a best-in-class candidate experience through clear communication and seamless process management.
• Use data and insights to optimize recruiting processes and support stronger hiring decisions.
• Champion employer branding initiatives to highlight BetterHelp as an employer of choice for technical talent.

Technical Talent Partner

• Develop end to end. You own your features and see them through to production and beyond.
• Develop best practices and write clean, secure, readable, scalable code. OOP where appropriate.
• Collaborate with other team members, including engineers and cross-functional colleagues.
• Integrate and build for external and internal API's.
• Develop new products in PHP and alter existing PHP code to accommodate scale and integration with new technologies and APIs.
• Write and optimize SQL queries and design schemas.
• Create and code complex backend algorithms.
• Profile and optimize new and legacy code.
• Use CSS and Javascript to complete functionality of new products.
• Leverage Bootstrap 3, jQuery HTML5, CSS3 and other open source technologies.
• Always think cross-device and cross-platform, mobile, tablet and desktop.
• Ship often and fast in an agile environment with continuous deployment.
• Be involved in product, mission, and success beyond development tasks
• Mentor junior level developers and provide technical leadership

Staff Software Engineer, Full Stack

Accountant

• Owning billing process for B2B
• Perform AR aging analysis and proactively resolve outstanding discrepancies
• Manage collections process, ensuring timely and effective communication with clients
• Collaborate with the cash application team to accurately apply payments and resolve unapplied payments
• Oversee the AR inbox for BetterHelp B2B business, providing timely responses and resolutions to inquiries
• Ownership of the revenue audit requirement and inquiries
• Assist the Senior Accountant in recording credit card transactions and maintaining accurate records as needed
• Assist in managing AP inbox and other AP related tasks as needed
• Perform month-end, quarter-end, and year-end close procedures, i.e. journal entries and account reconciliations
• Oversee and manage day-to-day accounts receivable cash application in AR subledger
• Responsible for various accruals at month end and assigned reconciliations
• Prepare various balance sheet and income statement fluctuation analysis on a monthly and quarterly basis for management reporting
• Identify and implement opportunities for automation and process improvement, including engage cross functionally on such initiatives
• Assist on projects and ad-hoc assignments as needed
• Provide schedules as needed for audit and SOX
• Have experience with foreign currency accounting to assist with inter-co and international transactions