BetterHelp

Designer

• Support the development of paid social, display, email, and web creative
• Adapt and resize creative across multiple platforms (Meta, TikTok, YouTube, etc.), ensuring each asset feels native to its environment.
• Assist in evolving evergreen and campaign-based marketing assets
• Assist with organic social content, including static posts and carousels
• Contribute to concept development and creative brainstorming
• Prepare production-ready files and resize/adapt creative across formats
• Help maintain brand consistency across channels
• Participate in creative reviews and team critiques

Design Intern

Product Manager

• Own problem discovery, solution design, and delivery for prescriber onboarding & core experience within BetterHelp’s portfolio of companies.
• Ensure a high standard of care by optimizing the therapist and client experience, focusing on quality & client outcomes.
• Work cross functionally with other PMs to support marketplace engagement.
• Lead highly visible and critical initiatives that materially impact the trajectory of the company. This includes end to end ownership of new products, features and experiments with a focus on driving product quality.
• Initiate, evaluate and prioritize ideas, gather requirements and create specifications for all product changes that will achieve maximum impact and benefit.
• Analyze and quantify the impact and success of each and every product change we've made, and then draw conclusions and plan next steps based on actual data.
• Collaborate with the development and design teams before, during, and after each "sprint" to maximize resources' efficiency, utilization, and happiness.
• Partner with the design team, create a user experience that is both delightful and effective.
• Perform UAT and functional QA to make sure we're launching only good stuff!
• Internally: Work cross-functional with all parts of the company (development, support, marketing, clinical, operations), to convert insights into product improvements; and to convey changes to ensure effective integration and use.
• Externally: Connect with external stakeholders (members, providers, marketing channels, business partners, regulators) to ensure our product meets their needs and requirements.
• Participate in setting the strategy and long-term direction for the organization.
• Continually seek ways to improve everything we do and optimize the value we bring to our stakeholders.
• Own KPI's and be obsessed about them.
• In a nutshell: Ideate, execute, test, measure, analyze, learn, iterate.

Senior Product Manager, Prescriber Experience

Project Manager

• Serve as a day-to-day point of contact for assigned strategic partners, supporting ongoing communication and relationship management.
• Partner closely with the VP, Strategic Initiatives (Health Plan & Strategic Partnership) and Associate Director, Strategic Partnerships to execute partnership strategies, support launches and ensure alignment with broader account goals.
• Coordinate cross-functionally with clinical, operations, product, and technical teams to ensure timely resolution of partner needs.
• Act as a strong internal advocate for partner needs, ensuring feedback is shared with leadership and relevant stakeholders.
• Maintain a consistent communication cadence with partners, sharing utilization updates, engagement trends, and relevant product enhancements.
• Support smooth rollouts of BetterHelp services, including project tracking, timelines, and operational coordination.
• Monitor and track performance metrics (KPIs and SLAs), flagging risks and helping develop action plans to improve outcomes.
• Support the preparation and delivery of Monthly and Quarterly Business Reviews (MBRs/QBRs), including performance reporting and insights.
• Deliver partner-facing demos, onboarding sessions, and training presentations (virtual and occasional in-person).
• Proactively troubleshoot and coordinate resolution of partner issues, escalating when appropriate.
• Assist in the development and maintenance of internal partnership documentation and playbooks.
• Support contract renewal preparation and retention efforts by contributing reporting, analysis, and operational insights.
• Identify opportunities to improve processes, enhance efficiency, and elevate the overall partner experience.

Senior Project Manager – Strategic Partnerships

Machine Learning Engineer

• Design, prototype and productionize scalable machine learning and optimization models
• Play a critical in setting up the best practices in machine learning, setting direction of the machine learning platform
• Develop frameworks, pipelines, libraries, utilities and tools that process massive data for ML tasks
• Partner with data scientists to troubleshoot and optimize complex data pipelines
• Work with product managers and business partners to gather requirements for machine learning models
• Build model deployment platform that can simplify implementing new models
• Build end-to-end reusable pipelines from data acquisition to model output delivery
• Mentor and guide junior data scientists to deploy their models into production
• Design & Build ML (engineering) solutions that unlock new ML modeling capabilities for BetterHelp

Staff Machine Learning Engineer

Security Engineer

• Work with a nimble passionate security team, collaborating with development and product.
• Conduct vulnerability triage: handle internal and external vulnerability reports, and more importantly: go beyond investigating and write fixes yourself.
• Review code and help make decisions about secure coding decisions.
• Review new product features to ensure they are designed with security in mind
• Collaborate with other developers and teams for long term security success.
• Code solutions for preventative measures and generating alerts.
• Use your detective work to get to the AH-HA! moment when you find and replicate the root cause of an issue and figure out how to fix it.
• You will care and be involved in our product, mission, and success - way beyond checking off tasks.

Senior Security Engineer, Applications

Marketing

• Oversee the paid media strategy and planning across BetterHelp’s Tier 1, Tier 2, and Rest of World International markets to achieve optimal ROI and Brand KPIs.
• Identify and implement new initiatives to deliver growth in new clients and revenue across all stages of the acquisition funnel and member journey
• Partner closely with cross-functional teams including growth marketing, brand, creative, product, service success, international operations and country teams prioritize and implement the highest impact international growth strategies.
• Oversee the international testing roadmap including incrementality, new channel, landing page and creative testing.
• Build the resourcing plan to most effectively deliver on BetterHelp’s growth and brand KPIs across agencies, in-house teams, local partners, and contractors.
• Partner with country and operations teams to develop go to market strategies and help to oversee them for successful new market launches
• Partner with internal and external insights teams to analyze global market trends, media consumption, customer behavior, and competitive landscapes to identify opportunities for growth.
• Ensure optimal localization of marketing assets, ensuring that branding, messaging, and campaigns resonate with diverse audiences across different regions.
• Monitor and measure campaign effectiveness, leveraging data and insights to drive performance improvements.
• Ensure compliance with regional regulations, data privacy laws, and cultural sensitivities in marketing initiatives.

Director, International Marketing

International Marketing Consultant

Manager

• Own and oversee end-to-end medical records request workflows, including evaluation, prioritization, and fulfillment, ensuring team-level accuracy, discretion, and regulatory compliance.
• Lead, coach, and develop a team responsible for reviewing and validating authorizations and related documentation, ensuring sound judgment and consistent application of eligibility requirements for records release.
• Serve as a cross-functional liaison and primary escalation point for records requests, partnering with members, therapists, legal representatives, and internal teams to set expectations, communicate status, and resolve issues.
• Establish, monitor, and assess audit-ready documentation standards for requests, actions, deadlines, and communications, identifying and addressing potential compliance gaps across the team.
• Act as a senior escalation point for complex, urgent, or sensitive requests, partnering with Legal, Compliance, Clinical Operations, and Member Success as needed.
• Proactively manage team service-level performance by analyzing request pipelines, identifying systemic blockers, and driving cross-team solutions to meet compliance and service objectives.
• Identify opportunities for process optimization and risk mitigation, leading improvements to enhance efficiency, accuracy, and scalability of records operations.
• Contribute to and lead cross-functional initiatives, audits, and special projects within Clinical Operations.
• Oversee secure and compliant records disclosure decisions in alignment with policies, regulations, and evolving operational needs, ensuring consistent team adherence to standards.

Manager, Medical Records – Authorizations

Data Analyst

• Proactively review trends in outstanding A/R, denials, and various payment issues to find areas of opportunity for the department
• Pull and join multiple data sources together, including the use of SQL, API calls for data, and downloading reports from internal system into Excel or Google Sheets
• Communicate findings and recommendations with department and cross functional leadership for areas of improvement
• Create monthly reporting packages to keep leadership informed of key metrics
• Support ad hoc data requests from leaders to support operational tasks
• Mentor future hires into the department on best practices and procedures for data analysis
• Work with the RCM Operations Manager, Product, and External Vendors to influence healthcare data strategy
• Identify opportunities to automate analyses and provide AI driven insights to increase overall department performance

Lead Insurance Data Analyst

Financial Planning and Analysis

• Serve as senior strategic partner to business leaders, in particular the BetterSleep business unit which also operates under the Teladoc parent company.
• Build and oversee robust financial models to support scenario planning, resource prioritization, and long-term financial strategy.
• Own and lead materials for Weekly Reviews, Board presentations, quarterly updates, and strategic discussions.
• Lead and elevate actual vs budget analysis, including variance investigation, trend identification, and clear, actionable commentary for leadership.
• Oversee and develop KPI reporting for managers and department leaders, ensuring consistency, accuracy, and scalability.
• Drive solid operating cadence and financial discipline across monthly, quarterly, and annual forecasts and planning.
• Partner with the business to perform cost analysis, margin analysis, and overall economics for new products, features or bundles.
• Lead initiatives to centralize data for more streamlined reporting and analytics.
• Identify and drive process improvement initiatives and identify requirements for enhancements to existing systems and workflow; automate processes as possible.
• Query and manipulate data from various systems to reconcile discrepancies, identify root causes & trends, and summarize findings for leadership.
• Partner with Accounting during month-end and quarter-end close to validate financial results and ensure alignment between FP&A and actuals.
• Lead complex ad-hoc analyses and strategic projects that inform company-level decisions.

Senior Manager, Commercial Finance

• Prepare materials for Weekly and Monthly Business Reviews, Board presentations, quarterly updates, and strategic discussions.
• Lead actual vs budget analysis, including variance investigation, trend identification, and clear, actionable commentary for leadership.
• Develop and maintain KPI reporting for managers and department leaders, ensuring consistency, accuracy, and scalability.
• Drive solid operating cadence and financial discipline across monthly, quarterly, and annual forecasts and planning.
• Build strong relationships and influence business decisions with leaders across the BetterHelp organization as well as with the Finance counterparts at Teladoc, our parent company.
• Build and maintain financial models to support scenario analysis, resource planning, and long-term financial outlooks.
• Partner with the business to perform cost analysis, margin analysis, and overall economics for new products, features or bundles.
• Assist in initiatives to centralize data for more streamlined reporting and analytics.
• Contribute to process improvement initiatives and identify requirements for enhancements to existing systems and workflow; automate processes as possible.
• Query and manipulate data from various systems to reconcile discrepancies, identify root causes & trends, and summarize findings for leadership.
• Partner with Accounting during month-end and quarter-end close to validate financial results and ensure alignment between FP&A and actuals.
• Perform various ad-hoc analyses

Manager, Commercial Finance

• Forecasting, Modeling, and Reporting: Ownership of data-backed revenue forecasting models, modeling KPIs and user behavior, and regular reporting on business trends and outcomes.
• Advanced Analytics and Insights: Perform in-depth analytical deep-dives to uncover actionable insights on marketplace dynamics, user behavior, and conversion levers, enabling smarter and more informed decision-making.
• Business Strategy: Partner with the CFO and business decision makers to shape and operationalize the company’s strategic roadmap, quantifying and accelerating impact on growth, efficiency, and profitability.
• Performance Monitoring and Data Strategy Development: Work closely with Data Science, Product, Marketing, and Operations teams to design KPI frameworks, performance dashboards, and implement our business intelligence roadmap aligned with enterprise priorities.
• Cross-Functional Collaboration: Act as a strategic thought partner to business stakeholders by transforming complex data into clear, compelling recommendations that drive high-impact decisions.

Manager, Business Analysis – Forecasting

• Own the lifecycle marketing strategy for employer and EAP partnerships, driving utilization, activation, engagement, and retention across covered populations.
• Develop scalable frameworks for onboarding new employer groups and launching lifecycle journeys aligned with contractual and benefit structures.
• Design segmentation strategies for employer-provided employee lists, accounting for engagement likelihood, demographics, tenure, and eligibility structure.
• Develop thoughtful awareness and activation campaigns that introduce the benefit, build trust, reduce stigma, and clearly communicate value.
• Optimize messaging cadence and channel mix (email, SMS where applicable, in-product touchpoints, employer toolkits) to drive engagement without oversaturation.
• Partner with Account Management to support custom campaigns for key clients.
• Build automated nurture journeys that guide interested employees from awareness to account creation, therapist match, and first session completion.
• Use behavioral triggers to personalize communication based on browsing behavior, sign-up progress, and early engagement signals.
• Ensure messaging reinforces trust, confidentiality, and clinical integrity.
• Define KPIs across the full funnel: list engagement rate, account creation rate, first session conversion, activation time, session frequency, and retention.
• Lead experimentation strategy (A/B and multivariate testing) across messaging, timing, channel, and content.
• Partner with Analytics to build dashboards and attribution models that connect lifecycle initiatives to utilization and revenue outcomes.
• Present performance insights and strategic recommendations to senior leadership and cross-functional stakeholders.
• Collaborate with Sales and Account Management to align lifecycle strategies with employer needs and renewal goals.
• Partner with Legal and Compliance to ensure communications meet privacy regulations (HIPAA considerations, GDPR, CAN-SPAM, TCPA where applicable).
• Work closely with Brand and Clinical teams to ensure messaging is empathetic, stigma-reducing, and aligned with mental health best practices.

Senior Manager, Lifecycle Marketing

• Develop and execute lifecycle marketing programs that support provider acquisition, onboarding, activation, engagement, retention, and reactivation.
• Design segmented and personalized messaging strategies tailored to different provider cohorts (e.g., tenure, specialty, activity level, performance indicators).
• Partner with Product, Clinical, Provider Operations, and Brand teams to align lifecycle campaigns with product updates, policy changes, educational initiatives, and business priorities.
• Build automated workflows and behavioral triggers that guide providers through key lifecycle stages and encourage healthy platform engagement.
• Run A/B tests and multivariate experiments to optimize messaging, timing, channel mix, and engagement strategies.
• Analyze campaign performance and provider behavior data to identify friction points, churn signals, and engagement opportunities.
• Support the development and maintenance of a provider lifecycle roadmap that drives measurable improvements in retention, satisfaction, and long-term value.
• Collaborate with Analytics to develop dashboards and reporting that surface actionable insights related to provider activation, engagement, and churn.
• Ensure communications reflect BetterHelp’s mission, clinical integrity, and commitment to provider well-being.
• Stay current on lifecycle best practices, CRM tools, and marketplace engagement strategies to continuously improve the provider experience.

Manager, Lifecycle Marketing – Provider Network

Onboarding Specialist

• Collaborate with international teams and provider acquisition to move providers efficiently to go live and adding hours in order to meet goals of converting credentialed providers to live
• Partner with the team to pilot performance improvement projects (i.e. A/B test outreach to increase conversion and improved flows to decrease time to go live) and other projects as directed
• Partner with technology, data, and marketing teams to translate ideas into actionable activities to improve provider acquisition
• Call, text and email with Providers to encourage their activation and growth
• Communicate with internal and external behavioral health providers around optimal profile and scheduling initiatives
• Work on other process improvement projects as directed