Provider Incentives Advocate

BetterHelp

Provider Incentives Advocate managing provider compensation inquiries and ensuring positive experience. Helping enhance operational integrity of compensation programs for therapists at BetterHelp.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $25 - $32 per hourWebsite

About the role

Key responsibilities & impact

Handle provider compensation inquiries through ticket-based workflows, contributing to SLA requirements and completing upwards of 600 tickets per week.
Research, investigate, and resolve provider compensation inquiries, including missed session payments, rate questions, bonus eligibility, and payment discrepancies.
Ensure all compensation decisions align with internal policies, documented guidelines, and program integrity standards.
Identify potential trends in compensation irregularities or bonus misuse and escalate when necessary.
Evaluate provider eligibility for onboarding incentives, state-based programs, and bonus structures based on established criteria.
Communicate bonus approval or denial decisions clearly and transparently.
Maintain up-to-date knowledge of evolving incentive guidelines and assist with documentation updates as needed.

Requirements

What you’ll need

1+ years experience in therapist or provider support, customer success, operations, or an equivalent role.
Strong written communication skills with the ability to explain policies clearly, professionally, and with empathy.
Demonstrated ability to analyze information, investigate discrepancies, and apply policy consistently.
High attention to detail with strong organizational and prioritization skills.
Proven ability to operate independently in a remote role while fostering effective partnerships and contributing to a collaborative team culture.
Comfort handling sensitive and confidential information with discretion.
Experience with support ticketing systems (e.g., Zendesk, Salesforce) preferred.

Benefits

Comp & perks

Remote work with regular in-person bonding experiences sponsored by the company
Competitive compensation
Holistic perks program (including free therapy, employee wellness, and more)
Excellent health, dental, and vision coverage
401k benefits with employer matching contribution
The chance to build something that changes lives – and that people love
Any piece of hardware or software that will make you happy and productive
An awesome community of co-workers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Compensation Inquiry ResolutionPolicy ApplicationData AnalysisEligibility EvaluationDocumentation Updates

Soft Skills

Organizational SkillsEmpathyCollaborationIndependenceDiscretion