Credentialing and Enrollment Supervisor

BetterHelp

Credentialing and Enrollment Supervisor managing credentialing processes at BetterHelp. Leading a diverse team to optimize operational effectiveness and cross-functional collaboration for mental health services.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $78,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Develop a deep understanding of credentialing system and team capabilities to improve efficiency, visibility, and operational effectiveness within our own team
Identify opportunities for process improvement and implement scalable solutions that streamline our internal and external communications with partners
Serve as a key representative of Credentialing and Delegated Credentialing across internal stakeholders, ensuring visibility and alignment
Build strong cross-functional relationships and improve coordination across teams
Establish clear ownership and collaboration models to ensure seamless execution across touch points
Develop reporting and insights by leveraging data from multiple systems (e.g., Verifiable, Help Scout, Looker, and other tools)
Analyze provider feedback and operational data to identify trends, surface opportunities, and inform decision-making
Translate data into clear, actionable insights that drive continuous improvement and influence business decisions

Requirements

What you’ll need

4+ years of experience, with at least 1 years in direct management
Supervisor level experience with a track record of leading and developing teams
Strong people management skills, with the ability to coach and support team members at different experience levels
Experience in healthcare operations or a related environment, with a general understanding of provider workflows and dynamics
Strong operational mindset with experience building or improving processes and systems
Proven ability to work cross-functionally and influence stakeholders
Comfortable navigating ambiguity and building within evolving or undefined areas
Analytical thinker with experience using data and reporting to inform decisions

Benefits

Comp & perks

Remote work with regular in-person bonding experiences sponsored by the company
Competitive compensation
Holistic perks program (including free therapy, employee wellness, and more)
Excellent health, dental, and vision coverage
401k benefits with employer matching contribution
The chance to build something that changes lives – and that people love
Any piece of hardware or software that will make you happy and productive
An awesome community of co-workers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisProcess ImprovementReportingCredentialing SystemsOperational Effectiveness

Soft Skills

People ManagementCoachingInfluencing StakeholdersAnalytical ThinkingNavigating Ambiguity