Credentialing Team Lead

BetterHelp

Credentialing Team Lead responsible for supervising credentialing workflows at BetterHelp. Leading a team to enhance operational efficiency and improve provider credentialing processes.

Posted 6/24/2026full-timeCalifornia • 🇺🇸 United StatesSenior💰 $55,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Provide day-to-day guidance, training, and support to credentialing associates
Design, document, and implement scalable credentialing workflows and standard operating procedures (SOPs).
Identify and troubleshoot inefficiencies in credentialing and recredentialing processes.
Collaborate cross-functionally to ensure credentialing processes integrate smoothly with clinical, compliance, and billing teams.
Manage relationship with CVO (Credentialing Verification Organization), Verifiable
Maintain accurate and up-to-date provider information in internal databases and Verifiable.
Track application statuses, credentialing deadlines, and recredentialing timelines to ensure timely completion.
Analyze and update processes to improve timelines
Liaise with CVO to resolve any issues or delays in the credentialing process.
Develop and maintain dashboards, reports, and trackers related to provider credentialing and compliance.
Analyze data to identify trends, delays, or potential risks in credentialing timelines.
Provide regular updates to leadership on key metrics and process improvements.

Requirements

What you’ll need

3+ years of experience in healthcare credentialing, operations, or administrative support in a payer or provider setting.
1+ years experience supervising credentialing associates
Operational leadership and accountability
Strong understanding of NCQA credentialing requirements and best practices.
Proficiency with Microsoft Excel/Google Sheets and experience with CRM or credentialing software (e.g., CAQH, Verifable).
Excellent organizational and communication skills, with the ability to manage multiple tasks and deadlines.
Experience in behavioral health or mental health provider credentialing.
Ability to work in the US, to travel to our San Jose, California offices up to three times per year and to an additional company offsite.

Benefits

Comp & perks

Remote work with regular in-person bonding experiences sponsored by the company
Competitive compensation
Holistic perks program (including free therapy, employee wellness, and more)
Excellent health, dental, and vision coverage
401k benefits with employer matching contribution
The chance to build something that changes lives – and that people love
Any piece of hardware or software that will make you happy and productive
An awesome community of co-workers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

credentialingrecredentialingdata analysisworkflow designprocess improvementreportingdashboard developmentoperational leadershipsupervision

Soft Skills

guidancetrainingsupportorganizational skillscommunication skillscollaborationproblem-solvingtime management

Certifications

NCQA credentialing requirements