Credentialing Specialist

BetterHelp

Credentialing Specialist overseeing the credentialing associate team. Enhancing mental health access with BetterHelp through process improvements and efficient credentialing workflows.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $30 - $37 per hourWebsite

About the role

Key responsibilities & impact

Supervision of the credentialing associate team
Training of the credentialing associate team
Documentation of all BetterHelp Insurance Credentialing processes
Analyze and update processes to improve as needed
Provide day-to-day guidance, training, and support to credentialing associates and internal BetterHelp team
Identify and problem solve inefficiencies in credentialing and recredentialing processes
Develop and maintain the credentialing team’s relationship with other BetterHelp Teams
Track application statuses, credentialing deadlines, and recredentialing timelines to ensure timely completion.
Analyze and update processes to improve timelines
Maintain accurate and up-to-date provider information in internal databases and Verifiable.
Liaise with CVO to resolve any issues or delays in the credentialing process.
Provide regular updates to leadership on key metrics and process improvements.

Requirements

What you’ll need

1+ years of experience in healthcare credentialing, operations, or administrative support in a payer or provider setting.
Strong understanding of NCQA credentialing requirements and best practices.
Proficiency with Microsoft Excel/Google Sheets and experience with CRM or credentialing software (e.g., CAQH, Verifable).
Excellent organizational and communication skills, with the ability to manage multiple tasks and deadlines.
Experience in behavioral health or mental health provider credentialing.

Benefits

Comp & perks

Remote work with regular in-person bonding experiences sponsored by the company
Competitive compensation
Holistic perks program (including free therapy, employee wellness, and more)
Excellent health, dental, and vision coverage
401k benefits with employer matching contribution
The chance to build something that changes lives – and that people love
Any piece of hardware or software that will make you happy and productive
An awesome community of co-workers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

healthcare credentialingoperationsadministrative supportNCQA credentialing requirementscredentialing processesprocess improvementdata analysisdocumentationprovider information management

Soft Skills

supervisiontrainingguidanceproblem solvingorganizational skillscommunication skillstime management