Beth Israel Lahey Health

Community Manager

• Support the Director of Emergency Management with the development and maintenance of the emergency management program
• Engage in healthcare professional level emergency management work
• Develop, coordinate, and implement emergency plans and operating procedures
• Analyze and distribute information concerning emergencies and/or disasters
• Plan and conduct emergency management exercises and training classes
• Serve in an emergency response role and develop risk assessments

Emergency Management Specialist – Community Hospitals, North Division

Counselor

• Fully remote position, must reside in MA
• Answers phones and provides initial phone assessment
• Maintains awareness of active and pending cases
• Utilizes staffing patterns to maximize response to consumer need
• Serves as primary liaison between the organization and other providers for quality of care

Overnight Triage Mental Health Counselor

Call Center Representative

• Accurately inputs patient, insurance, and prescription information into the pharmacy system.
• Answers incoming calls and assists callers with non-clinical inquiries.
• Resolves and ensures proper adjudication of claims.
• Confirm patient benefits with insurance and determine required authorizations to assist the patient with coverage of therapy prescribed.
• Responsible for answering in-bound calls and assisting customers with pharmacy related services.
• Obtain client information by answering telephone calls; interviewing clients; verifying information.
• Contact patients to schedule medication deliveries and verify correct address information.
• Maintains new and existing patient profiles and enters new prescriptions into patient profiles.
• Escalates calls to pharmacist for clinical inquiries and escalates grievances to supervisor.
• Ensures patient health information is preserved per HIPAA & PHI guidelines.
• Contact insurance companies for benefit investigation and coverage eligibility.

Specialty Pharmacy Technician, Call Center

Director

• Oversee operational aspects of quality and safety across the Hospitals
• Develop, implement, and monitor comprehensive quality and safety programs
• Collaborate with department and medical staff leaders
• Manage and mentor a team of professionals
• Ensure compliance with regulatory requirements

Executive Director, Quality and Safety

Therapist

• Provide physical therapy services to patients in their place of residence
• Implement selected components of individualized treatment programs and discharge plans
• Review the plan of care with the supervising RPT and accept delegated tasks
• Perform selected visits/interventions as directed by the RPT
• Monitor patient’s response to the established plan of care
• Educate the patient and family in therapeutic exercise programs
• Communicate with the RPT regarding the patient’s needs

Physical Therapy Assistant, Team Resource

Events

• Perform healthcare-associated infection (HAI) surveillance
• Investigate potential patient and staff exposures to infectious diseases
• Perform case evaluation and management for infectious diseases
• Support infection prevention regulatory readiness activities
• Serve as the primary infection prevention contact for units and service lines
• Perform Infection Control Risk Assessments (ICRAs)
• Participate in outbreak detection and management
• Demonstrate good judgment and maintain compliance with HIPAA guidelines

Infection Preventionist 3

Human Resources

• Draw pediatric, adult and geriatric patients via venipuncture and finger sticks
• Perform waived testing of blood and urine specimens
• Monitor patient flow and perform necessary testing
• Document and process encounter forms, lab requisitions

Phlebotomist

Operations

• Leads and manages the daily administrative and financial operations
• Serves as a principal resource on administrative, operational and financial matters
• Manages support staff and oversees work schedules, assignments, and training
• Implements and maintains systems that measure work activity and improvement
• Coordinates the recruitment process of faculty and staff

Administrative Manager, Operations – Orthopedics

• Responsible for the overall operational, clinical, and financial performance of the assigned department
• Works in collaboration with the Service Line Director and leadership on key administrative issues
• Provides direction and guidance for all aspects of daily administration and management
• Develops work schedules to ensure proper staff coverage
• Prepares, submits and monitors multiple budgets including departmental operational budget and capital budgets
• Ensures high quality patient care through effective management of service-line staffing objectives

Operations Manager – Gynecology

Administrative Assistant

• Answers and screens telephone calls and directs them appropriately.
• Types correspondence, forms, reports requiring complex formatting.
• Schedules appointments and maintains calendars for department chairs.
• Organizes and schedules conferences, seminars, or department programs.
• Maintains departmental files, records, and databases.
• Communicates regularly with vendors, staff, patients, and visitors.

Administrative Coordinator – Hospital Medicine

• Respond to calls and/or walk-ins for clients seeking admission
• Interviews consumer to obtain essential information
• Maintains a thorough working knowledge of insurance restrictions
• Completes insurance eligibility approval and obtains initial authorization
• Documents new and/or updates client demographic and billing information
• Markets programs by answering questions and providing informational brochures
• Ability to provide information on updated directory of referral sources
• Assist in emergency situations seeking client treatment
• Shares full and timely information on any risks identified
• Scans documents into the electronic system/file
• Attends all required supervision and meetings
• Maintains tracking requirements for program(s)

Administrative Assistant, Admissions, Behavioral Health

Manager

• Assumes individual case load which involves conducting individual intake evaluation and counseling sessions
• Providing referral to continuing care
• Sharing responsibility for group programming
• Obtaining and documenting all relevant intake material
• Assesses patients’ continuing care needs and arranges for transfer or admission to rehabilitation facilities
• Provides referrals for affected family members to self-help programs
• Supports client’s transportation to the next level of care when appropriate
• Supervises the health and safety of patients by completing trauma-informed checks
• Maintains all required documentation including observation logs and resident belongings inventories

Case Manager

Bilingual

• Conduct intakes and brief assessments.
• Provide comprehensive evaluations and related service delivery requirements for youth, adolescents and adults in a variety of care settings.
• Provide appropriate assessments and determine best next steps in support for clients with behavioral health needs.
• Document all clinical encounters in a concise, timely and clinically sound manner.
• Coordinate with client’s existing care team to ensure a team-based approach to addressing the client’s behavioral health and medical needs.
• Develop and implement crisis plans, comprehensive treatment plans and care coordination with the client, their providers and other community supports.
• Continually review and update treatment plans based on clinical needs.
• Facilitate psychoeducational and process groups focused on crisis stabilization.

Clinician, Outpatient Services – Bilingual Preferred

• Accurately inputs patient, insurance, and prescription information into the pharmacy system
• Answers incoming calls and assists callers with non-clinical inquiries
• Resolves and ensures proper adjudication of claims
• Confirm patient benefits with insurance and determine required authorizations to assist the patient with coverage of therapy prescribed
• Responsible for answering in-bound calls and assisting customers with pharmacy related services
• Obtain client information by answering telephone calls; interviewing clients; verifying information
• Contact patients to schedule medication deliveries and verify correct address information
• Maintains new and existing patient profiles and enters new prescriptions into patient profiles
• Escalates calls to pharmacist for clinical inquiries and escalates grievances to supervisor
• Ensures patient health information is preserved per HIPAA & PHI guidelines
• Contact insurance companies for benefit investigation and coverage eligibility

• Participates in assessments, aids in formulating effective treatment plans, discharge planning and assists in conducting substance use counseling and case management services.
• Assesses patient’s continuing care needs, contacts appropriate after care resources and arranges for transfer or admission to appropriate levels of care and/or liaison with self-help organizations.
• Attends staff meetings and participates in client evaluations, case conferences, and group programming activities.
• Counsels clients individually and/or in family and in group sessions to assist client in achieving treatment goals and monitors condition of client to evaluate success of therapy, adapting treatment as needed.
• Refers client to other support services as needed such as medical evaluation and treatment, social services and employment services.
• Prepares and maintains reports and case histories.