Beth Israel Lahey Health

Medical Assistant

• Assisting in the delivery of high quality, safe clinical care
• Enhancing patient satisfaction and provider efficiency through a collaborative approach to patient care
• Working with Healthcare Providers on their daily needs and schedules
• Taking patient vital signs
• Documenting medical history in EMR system
• Providing patients and families medical information to achieve positive patient satisfaction

Executive Assistant

• Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff.
• Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities.
• Ensure that patients are able to receive the right care at the right time.

Medical Secretary

Manager

• Assist primary health care providers with recognizing and treating mental health disorders and substance abuse
• Collaborate with primary care providers using behavioral health screenings
• Provide short-term therapy using evidence-based treatment modalities
• Review medical record prior to initial evaluation
• Complete all clinical documentation within expected timeframes
• Build and maintain effective working relationships with various stakeholders
• Maintain confidentiality and protect sensitive data

Behavioral Health Care Manager, Collaborative Care

Receptionist

• Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities.
• Exercise the highest standards of customer service in all interactions with patients and staff.
• Represents the first impression of the office and has great influence over the ultimate care of our patients.

Administrative Assistant

• Provides administrative support to physicians in their clinical practice, academic and research roles
• Answers and screens telephone calls
• Greets and directs patients, families, visitors and staff
• Updates patient demographic and insurance information as necessary
• Schedules patient appointments utilizing scheduling tools and resources
• Maintains physicians' clinical and administrative schedules and calendars

Administrative Assistant II, Acute Care Surgery

General

• Registers all new and established outpatients upon arrival, verifying, collecting co-payments, and updating required information where needed.
• Is responsible for collecting and data-entering information with high degree of accuracy.
• Statuses all appointments at the time of check-in.
• Confirms that all appointments are statused by the end of the business day to ensure that all appointments may have appropriate charges posted.
• Enters all future appointment requests and indicates patient preferences or exclusions for dates and/or times.
• Schedules multiple appointments in the proper sequence and within appropriate time frames.
• Regularly rounds with patients in waiting areas and provides patients with status updates as they relate to appointment wait times and changes.
• Monitors patient waiting areas for cleanliness and appearance.
• Works collaboratively with the Access Center at LHMC to schedule patients and create access.
• Meets established department productivity standards.
• Floats to other areas as needed based on staffing and volume.
• Demonstrates efficiency in answering the phone and registering patients in-person utilizing AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You).
• Manages incoming calls professionally.
• Maintains a professional and courteous manner and provides communication in a manner consistent with customer satisfaction, service excellence strategies, and Lahey Standards of Behavior.
• Escalates questions/issues to appropriate resources in order to facilitate access and patient/provider satisfaction.

Registration & Scheduling Specialist

• Performs the responsibilities of a Medical Assistant and oversees the work of others
• Serves as a role model/mentor, providing support, training and sharing knowledge with other medical assistants and practice assistants in the department
• Provides guidance and assistance to resolve problems and issues
• Acts as a team leader for small projects or work groups, creating team setting and identifying areas for improvement
• Performs a wide variety of activities during patient visits, including but not limited to vital signs, EKGs, phlebotomy and assisting during routine procedures
• Takes complete and accurate information from patients, prioritizing and communicating information to clinical staff appropriately
• Implements quality control standards as required
• Schedules follow-up tests and appointments using hospital systems
• Contacts patients with reminder appointments
• Ensures that supplies are within expiration dates
• Assists patients who have physical and psychological limitations

Lead Medical Assistant – Canton Internal Medicine

• Greet, room, and prepare patients for visits; take and document vital signs and intake information
• Support clinical procedures (e.g., EKGs, specimen collection, point-of-care testing, etc.)
• Maintain clean, stocked, and ready exam rooms throughout the day
• Ensure accurate documentation in the EMR per clinical guidelines
• May assist with scheduling, check-in, phone coverage, referrals, and patient instructions as needed
• Communicates effectively with providers, patients and team members about delays, appointment needs, or follow-ups
• Follow all assigned workflows, safety protocols, infection control standards and clinical policies and department guidelines.
• Support operational flow and provider efficiency by anticipating needs and adjusting to same-day changes
• Escort patients to labs or ancillary services, as needed
• May participate in specialized clinical workflows (e.g., prescription refills, prior authorizations, high-level disinfection)

Medical Assistant, Ambulatory Cardiology

Assistant

• Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy
• Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible
• Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met
• Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system
• Collects co-payments following standards for co-payment processing
• Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs
• Obtains and enters referrals
• Monitors and supports patients and visitors entering and leaving the practice
• Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.)
• Acts as liaison between patient and practice staff to ensure optimal flow and service delivery
• Acts as liaison between patient and other areas to ensure optimal flow and service delivery
• Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow up appointments.
• Provides patient with any relevant educational materials as indicated, visit ticket entry, medical records preparation
• Level II responsibilities include: Facilitate billing functions
• Research and follow through on a wide variety of information requests
• May act as a group leader in absence of Manager
• Act as a department resource to others for information and training
• Facilitate problem solving, providing appropriate direction
• May participate in small projects under the direction of Manager or designee

Practice Assistant II, Neurology

• Deliver the highest quality service to patients
• Provide support and training to other Medical Assistants
• Greet patients and communicate effectively
• Obtain patient vitals and assist providers

Medical Assistant II, OBGYN

Per Diem

• Provide care and support for patients in hematology and oncology

Hematology Oncology NP

• Provides high quality, direct patient care in a team-based model
• Develops long term empathetic relationships with patients, families, and colleagues
• Facilitates timely flow and informs patient and provider of any delays
• Obtains accurate vital signs and performs EKGs, point of care testing, phlebotomy
• Assists with population health efforts through outreach and health coaching
• Works within the electronic health record system (EHR)
• Schedules related diagnostic and lab tests and verifies patient insurance
• Ensures patient safety practices and identifies OSHA compliance issues

Medical Assistant, Internal Medicine

• Performs patient triage and has patient care responsibilities in support of multiple health care providers
• Performs clinical, technical and clerical duties to ensure quality patient care is provided
• Collaborates with the physician(s), other healthcare provider(s) and other clinical support staff within the department to plan and coordinate the delivery of patient care
• Demonstrates skills necessary to provide expected standards of care based on physical, psychosocial, cultural, educational, spiritual, safety and age-appropriate considerations of patients
• Engages in health maintenance, teaching, counseling, collaboration planning, and restoration of optimal functioning

Registered Nurse – Urgent Care

• Performs patient triage and has patient care responsibilities in support of multiple health care providers
• Performs clinical, technical and clerical duties to ensure quality patient care is provided
• Works in collaboration with the physician(s), other healthcare provider(s) and other clinical support staff within the department
• Provides necessary physical care to appropriate patient populations which include ADL’s, positioning, transporting, and treatments
• Monitors and recognizes acute changes in the patient and intervenes appropriately
• Educates the patient and family about the patient’s illness and treatment including preventative measures appropriate to the patient
• Collaborates, cooperates and communicates with other healthcare providers to ensure quality and continuity of care
• Demonstrates skills as a responsive team member

Registered Nurse

• Provides high quality, direct patient care in a team-based model
• Assists patient over the course of their visit
• Communicates clearly with patient and team
• Performs medical assisting duties under proper supervision
• Essential to Population Health efforts
• Monitors, orders, and/or maintains medical equipment and supplies
• Works within the electronic health record system (EHR)
• Schedules related diagnostic and lab tests
• Identifies OSHA compliance issues