Practice Assistant II, Neurology

Beth Israel Lahey Health

Practice Assistant II responsible for patient interactions and administrative tasks in a healthcare setting. Ensuring smooth operations and effective communication with patients and staff.

Posted 7/2/2026full-timePlymouth • Massachusetts • 🇺🇸 United StatesJunior💰 $21 - $28 per hourWebsite

About the role

Key responsibilities & impact

Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy
Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible
Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met
Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system
Collects co-payments following standards for co-payment processing
Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs
Obtains and enters referrals
Monitors and supports patients and visitors entering and leaving the practice
Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.)
Acts as liaison between patient and practice staff to ensure optimal flow and service delivery
Acts as liaison between patient and other areas to ensure optimal flow and service delivery
Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow up appointments.
Provides patient with any relevant educational materials as indicated, visit ticket entry, medical records preparation
Level II responsibilities include: Facilitate billing functions
Research and follow through on a wide variety of information requests
May act as a group leader in absence of Manager
Act as a department resource to others for information and training
Facilitate problem solving, providing appropriate direction
May participate in small projects under the direction of Manager or designee

Requirements

What you’ll need

High School diploma or GED required
Certificate 1 Medical Admin Assistant Cert preferred
1-3 years related work experience required
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
1-3 years experience in a healthcare or service/hospitality environment

Benefits

Comp & perks

Health insurance
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient RegistrationCo-Payment ProcessingReferral ManagementBilling FunctionsData Entry

Soft Skills

Customer ServiceProblem SolvingTeam Leadership

Certifications

Medical Admin Assistant Certificate