Medical Secretary

Beth Israel Lahey Health

Medical Secretary ensuring high standards of customer service and administrative tasks at BILH Primary Care. Critical role in patient experiences through effective communication and multitasking.

Posted 7/9/2026full-timeMedford • Massachusetts • 🇺🇸 United StatesJunior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities while managing high-volume interactions, ensuring effective communication and multitasking in a fast-paced environment.

Highest-signal resume keywords

Customer Service SkillsPC SkillsEffective Written CommunicationEffective Verbal CommunicationMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Customer Service SkillsEffective Communication SkillsMultitasking

Certifications & Qualifications

High School DegreeGED

Industry Keywords

Patient InteractionRegistrationSchedulingCo-Pay CollectionBillingAppointment Confirmation

About the role

Key responsibilities & impact

Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff.
Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities.
Ensure that patients are able to receive the right care at the right time.

Requirements

What you’ll need

Education - High School Degree or GED
Experience: A minimum of 1 year of experience in a high-volume customer service-related position.
Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.

Benefits

Comp & perks

Comprehensive compensation and benefits
Paid time off