Beth Israel Lahey Health

Administrative Assistant

• Answer and direct phone calls; greet and assist visitors and patients
• Schedule appointments, meetings, and maintain calendars
• Prepare and proofread correspondence, reports, and documents
• Maintain organized records, files, and databases
• Support patient care by updating demographic and insurance information
• Coordinate with other departments to resolve issues and ensure timely service
• Assist with prescription renewals and clinical documentation

Financial Planning and Analysis

• Responsible for efficient & timely billing and collections of hospital outstanding balances
• Utilizes the Epic Hospital Billing System to review and monitor accounts
• Works assigned outstanding and denied accounts
• Contacts insurance carriers or other responsible parties for claim confirmation
• Performs all necessary denial activities to obtain payment/resolution of claims
• Reviews accounts to ensure claims were billed properly and payments were applied correctly
• Gathers documentation needed to have claims reprocessed
• Communicates problematic accounts to management
• Identifies and researches incomplete or inaccurate information on claims
• Works claims edit work queue daily and resubmits claims through the Epic billing system

Patient Financial Services Representative – Hospital Billing

Medical writer

• Assists with the appropriate identification of diagnoses, conditions, and/or procedures that are representative of the patient’s hospital stay and care provided
• Initiates concurrent queries to providers as supported by medical record documentation to improve the accuracy, integrity, and quality of patient data
• Reviews inpatient records to ensure completeness, accuracy, and clinical validation
• Evaluates documentation for assignment of working and possible DRG
• Recognizes opportunities for documentation improvement
• Identifies opportunities to query physicians regarding missing, unclear, or conflicting documentation
• Interacts directly with physicians to request and obtain additional documentation when needed
• Facilitates modifications to physician documentation to reflect the complexity of care of the patient
• Collaborates with and educates members of the patient care team regarding documentation guidelines

Clinical Documentation Specialist I – CDI

Events

• Independently and routinely performs healthcare-associated infection (HAI) surveillance (CLABSI, CAUTI, SSI) with accuracy.
• Investigate potential patient and staff exposures to relevant infectious diseases, complete any necessary documentation, and communicate with Employee Health and potentially exposed departments promptly.
• Independently perform case evaluation, management, and public health reporting for infectious diseases of public health concern (e.g. tuberculosis, Mpox).
• Supports hospital-wide infection prevention regulatory readiness activities, including surveys performed by The Joint Commission (TJC), local and state departments of public health (DPH), and Centers for Medicare and Medicaid Services (CMS).
• Serve as the primary infection prevention contact/content expert for inpatient and outpatient units and/or service lines.

Infection Preventionist 3

Project Manager

• Partner with project sponsors to define scope, goals, success criteria, and assumptions
• Develop and implement clear, effective communication strategies
• Create engaging presentations that inform and influence stakeholders
• Identify project resources and key stakeholders
• Facilitate team participation and process documentation
• Manage multiple projects and competing deadlines with strong organization

Project Administrator

Community Manager

• Provide excellent phlebotomy and phlebotomy-related services for all patients
• Validate and/or update patient’s demographic and information in a BILH computer system
• Collect and accurately enter patient’s demographic information, insurance information, and lab test orders
• Collect specimens according to established procedures, including blood collections
• Prepare all collected specimens for transport via a courier service to a BILH laboratory
• Perform administrative and clerical duties as necessary to open, operate, and close the Patient Service Center
• Assist in training, coaching, and mentoring PSC Phlebotomists as requested
• Travel to additional Patient Service Centers and doctor’s office sites when needed
• Comply with all departmental policies and procedures

Phlebotomist – Lab Outreach Community

• Verifies patient's insurance eligibility
• Identifies payer medical necessity determination
• Determines authorization requirement
• Completes assigned work queues and reports daily
• Follows BIDMC policies and procedures
• Identifies trends and provides periodic reports

Financial Clearance Specialist

• Provide excellent phlebotomy and phlebotomy-related services for all patients
• Validate and/or update patient’s demographic and information in a BILH computer system
• Collect specimens according to established procedures
• Prepare all collected specimens for transport via courier service
• Perform administrative and clerical duties to open, operate, and close the Patient Service Center
• Assist in training, coaching, and mentoring PSC Phlebotomists when requested
• Travel to additional Patient Service Centers and doctor’s office sites when needed
• Read, understand, and comply with all departmental policies and procedures
• Participate in lab QA programs, competency assessments, and continuing education

Phlebotomist - Lab Outreach

• Provide excellent phlebotomy and phlebotomy-related services for all patients
• Validate and/or update patient’s demographic and information in a BILH computer system
• Collect and accurately enter patient’s demographic information, insurance information, and lab test orders
• Collect specimens according to established procedures
• Prepare all collected specimens for transport via a courier service to a BILH laboratory
• Perform administrative and clerical duties as necessary to open, operate, and close the Patient Service Center
• Assist in training, coaching, and mentoring PSC Phlebotomists when requested
• Travel to additional Patient Service Centers and doctor’s office sites when needed
• Read, understand, and comply with all departmental policies and procedures
• Report to, receive training from, and take direction from the Phlebotomy Supervisor
• Participate in lab QA programs, competency assessments, and continuing education
• Provide services that meet the needs of patients and providers to ensure a high degree of patient satisfaction

Phlebotomist – Lab Outreach

• Provide excellent phlebotomy and phlebotomy-related services for all patients
• Validate and/or update patient demographic information in a BILH computer system
• Collect specimens according to established procedures, including blood collections
• Prepare all collected specimens for transport via courier
• Perform administrative and clerical duties for Patient Service Center
• Assist in training, coaching, and mentoring PSC Phlebotomists
• Travel to additional Patient Service Centers and doctor’s office sites as needed
• Participate in lab QA programs, competency assessments, and continuing education
• Consistently provide services that meet the needs of patients and providers

• Provide excellent phlebotomy and phlebotomy-related services for all patients
• Validate and/or update patient’s demographic and information in a BILH computer system
• Collect and accurately enter patient’s demographic information, insurance information, and lab test orders into a BILH computer system
• Collect specimens according to established procedures
• Prepare all collected specimens for transport via a courier service to a BILH laboratory
• Perform administrative and clerical duties as necessary to open, operate, and close the Patient Service Center on a daily basis
• Assist in training, coaching, and mentoring PSC Phlebotomists
• Travel to additional Patient Service Centers and doctor’s office sites when needed
• Participate in lab QA programs, competency assessments, and continuing education

Phlebotomist

Executive Assistant

• Greet patients in person and over the phone in a courteous and professional manner
• Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems
• Register new patients and update existing patient information
• Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers
• Process insurance information and verify eligibility
• Collect co-pays and process payments
• Maintain organized and confidential patient records
• Prepare and manage correspondence, reports, and medical documents
• Coordinate referrals to specialists and follow up on authorizations
• Support medical staff with administrative tasks as needed
• Maintain a clean and welcoming front desk and waiting area

Medical Secretary – Front Desk

• Types a variety of memos, manuscripts, correspondence, reports, minutes, schedules, and forms
• Maintains billing for surgical workload and outside vendors
• Answers telephone, screens calls, refers to the appropriate individual or takes messages
• Performs data entry from the transcription of surgical pathology and autopsy reports
• Maintains the inventory of office supplies
• Maintains records for the department according to all regulatory agencies and departmental policies and procedures
• Maintains records of journals and books contained in the Pathology Library
• Sends out surgical specimens for special testing and records information
• Opens and distributes departmental mail daily
• Determines appropriate SNOMED and ICD9 codes for Pathology specimens
• Reports to Lead Pathology Secretary and Lab Administrator

Medical Secretary, Front Desk

Therapist

• Coordinate patient care for assigned caseload
• Initiate and revise individual plans of care as patient status changes
• Administer prescribed medications and treatments
• Communicate with physicians regarding patient needs and changes in condition
• Attend regular case conferences and team meetings
• Complete and document required assessments and notes in a timely manner

Physical Therapist, Team Resource

• Manage front desk operations in a healthcare setting
• Assist patients with scheduling and inquiries
• Maintain patient records and ensure smooth office workflow