Bestow

QA Engineer

• Conduct comprehensive quality audits of inbound and outbound call center interactions, ensuring accuracy, regulatory compliance, and adherence to TPA standard operating procedures.
• Review and audit completed service and administrative forms (e.g., policy changes, beneficiary updates) for completeness, accuracy, and proper processing workflow.
• Deliver timely, objective, and constructive feedback and coaching to call center agents and team leads to improve service quality and transaction accuracy.
• Track, analyze, and report on key TPA and QA metrics and trends, identifying root causes of errors and compliance gaps.
• Act as the initial point of contact for internal fraud referrals (SIU). Review and analyze cases flagged for potential fraudulent activity, including claims, policy changes, and applications.
• Collect, organize, and summarize documentation and system history related to suspicious cases.
• Conduct preliminary analysis to determine the validity of the fraud concern. Prepare and present well-documented case files for formal referral to the insurance carrier’s Special Investigations Unit (SIU).
• Maintain detailed and confidential records of all investigation activities and findings in accordance with internal protocol and regulatory requirements.
• Execute periodic and event-based monitoring of defined key operational and financial controls within the TPA processing environment to confirm effectiveness.
• Assist in the reporting of control gaps, deficiencies, and emerging risks to the Risk and Compliance leadership.
• Collaborate with Operations and Training teams to develop and implement targeted process changes, control enhancements, and improved documentation to mitigate identified risks.
• Assist in the development and delivery of training modules related to compliance, fraud awareness, and new quality standards for operations, quality assurance and TPA contact center staff.

Quality Assurance, Risk Control – Special Investigations Analyst

Data Analyst

• Use SQL, dbt, CI/CD, Github, and Google Cloud to automate data transformation pipelines that flow to our various enterprise partners .
• Use Data Visualization tools (such as Tableau) to create intuitive data products, allowing our enterprise partners to better understand their business and trust their data.
• Strong communicator, not afraid to contribute during meetings with stakeholders and engineering teammates, and asks clarifying questions to better understand business requirements and opportunities.
• Build subject matter expertise within the insurance domain, in order to better anticipate partners’ needs.
• Recommend and adopt data governance best practices to Improve data quality and controls.
• Construct data validation checks and automated unit tests to catch data quality issues early, ensuring reliable downstream analytics and partner deliverables
• Collaborate with other data analysts and engineers, sharing work and cross-training others.
• Ensure data quality through automated monitoring and alerting, and occasionally serving within an on-call rotation.
• Maintain a positive attitude and encourage the growth and development of team members.
• Make decisions as a team. Propose your ideas. Review others’ work. Shared ownership.

Senior Data Analyst

Frontend Engineer

• Lead the evolution of our cutting-edge frontend platform, driving architectural decisions and establishing patterns that enable scalable experiences across the organization
• Architect and implement complex user interfaces, setting standards for accessibility, performance, and responsive design while mentoring others on best practices
• Partner with backend engineers to design and evolve our platform capabilities
• Provide technical leadership across cross-functional teams, influencing product direction and technical roadmaps while ensuring alignment between user needs, business objectives, and technical excellence
• Champion engineering excellence through comprehensive testing strategies, establishing team standards for unit, integration, and end-to-end testing
• Lead by example in code reviews, providing thoughtful feedback that elevates team capabilities and maintains architectural consistency
• Optimize and evolve our CI/CD infrastructure using NX and CircleCI, driving improvements in build times, deployment reliability, and developer experience

Senior Frontend Software Engineer

Product Manager

• Lead a high-performing team of product managers, setting clear priorities and empowering them to deliver exceptional results
• Own product strategy and vision for your functional area, aligning business objectives with market opportunities and customer needs
• Lead market research, competitive analysis, and user discovery to identify high-impact opportunities and inform strategic decisions
• Develop and communicate compelling product roadmaps that balance immediate wins with transformative long-term bets
• Define success metrics and establish data-driven feedback loops to measure impact and guide continuous improvement
• Build persuasive business cases and influence executive stakeholders through clear articulation of vision, strategy, and outcomes
• Make critical decisions on product direction, resource allocation, and trade-offs to drive effective execution
• Partner seamlessly with Engineering, Design, Marketing, and Operations to ship products customers love
• Help recruit world-class product talent that raises the bar and brings diverse perspectives to the team

Director, Product Management

Customer Support

• Supervise the day-to-day activities of the contact center, ensuring optimal performance and effective processing across all communication channels.
• Monitor and manage handle times, talk times, and service levels at both the individual and team levels, ensuring that performance meets or exceeds established standards.
• Manage the CX team: Oversee the hiring, training, development, and the offering of mentorship and guidance to foster a high-performance team.
• Oversee processing of policy changes to ensure accuracy and completion
• Schedule and maintain shifts, lunches, breaks and the assigning of tasks as needed.
• Implement process improvements that reduce waste, minimize errors, and maximize productivity.
• Strive to exceed customer expectations in every aspect of service.
• Create a positive customer experience that drives customer satisfaction and loyalty.
• Monitor and share reports on customer satisfaction metrics.
• Research and resolve customer complaints and issues.
• Conduct regular quality assurance audits of customer interactions to identify areas for improvement and provide constructive feedback to staff.
• Ensure compliance with quality standards and regulations.
• Evaluate agent performance and provide feedback.
• Address employee concerns and issues.
• Work closely with cross-functional teams and external partners to streamline processes and improve efficiency.
• Collaborate with partners to guarantee that our performance meets or exceeds contractual requirements.

Customer Experience Manager – Post-Issue

• Provide expert advice and guidance to Customer Care Advisors on customer inquiries across all channels.
• Resolve complex customer and agent issues, including managing escalations.
• Lead, mentor, and coach a team of Customer Care Advisors, fostering a positive team culture.
• Facilitate team meetings and communications.
• Identify and implement process improvements to enhance efficiency and the overall customer experience.
• Lead and contribute to department projects and initiatives.
• Conduct quality assurance reviews, provide feedback, and generate reports.
• Build and maintain relationships with vendors and enterprise partners.
• Represent the team in meetings and act as a delegate for the CX Manager.
• Monitor key operational processes, conduct business testing, and participate in audits.
• Analyze team performance, identify trends, and provide feedback.
• Support team performance management through regular reviews and feedback.

Team Lead, Customer Experience

• Report to the CTO and develop and execute a comprehensive QA strategy aligned with business objectives and product roadmap
• Build, scale, and mentor the QA organization, including hiring and training QA engineers and analysts
• Establish quality metrics, KPIs, and reporting frameworks to measure and communicate quality outcomes
• Design and implement automated testing frameworks for web applications, APIs, and integrations
• Oversee test planning, execution, and reporting for complex insurance workflows and business logic
• Ensure comprehensive testing of data accuracy and performance across product features
• Lead shift-left testing practices and integrate quality gates into CI/CD pipelines
• Collaborate with product, engineering, security, compliance, customer success, and support teams
• Develop testing strategies for regulatory reporting and audit requirements (SOC 1, SOC 2, GDPR, state insurance regulations)
• Manage risk assessment and mitigation strategies related to product quality
• Present testing strategy and plans to customers and coordinate integration testing with customer teams
• Drive continuous improvement initiatives to enhance testing efficiency and effectiveness

Director of Quality Assurance

Backend Engineer

• Develop and support web services using Python, Java, Drools Rule Language, and PostgreSQL
• Build new platform capabilities that scale with the business and multiple partners
• Collaborate with Enrollment Product Managers, Underwriters, external partners, and cross-functional teams to plan and execute the product roadmap
• Integrate services using gRPC, REST, and async messaging patterns
• Share responsibility for operating workloads on Kubernetes in Google Cloud Platform
• Ensure services are observable, monitored, and maintain high quality through automated tests
• Participate in design, deployment, and troubleshooting of distributed systems and microservices

Senior Backend Engineer, Python

Accountant

• About Bestow: Bestow is a leading insurance technology platform serving some of the world's largest and most innovative life insurers. We are on a mission to increase financial stability for everyone. Bestow is a team of mission-driven, results-oriented individuals. We offer all employees a remote (contiguous 48 only)/hybrid workplace, meaningful benefits, substantial growth opportunities, and equity.
• About the Team: Bestow is seeking a Staff Accountant to join our team. As we expand our enterprise business, you will be integral in implementing processes and systems of scale and ensuring accurate accounting and compliance. You will help keep our books accurate, our close process smooth, and our reporting reliable.
• This role reports to our Controller and can be hybrid from our Dallas, TX headquarters (preferred, 2 days/wk in office) or open to Remote (US).