Engineering Manager – Communications Team

Bestow

Engineering Manager in charge of communications infrastructure for Bestow. Leading a team of backend engineers to enhance document generation and customer communications.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $156,000 - $195,000 per yearWebsite

Tech Stack

Tools & technologies

CloudDockerGoKubernetesPostgresSQL

About the role

Key responsibilities & impact

Remain hands-on in the code and actively participate in system design and architecture decisions
Regularly review pull requests, providing thoughtful feedback that elevates code quality
Partner with engineers on complex technical challenges, offering guidance without micromanaging
Drive large initiatives from conception through delivery
Own the document generation pipeline including templating, PDF rendering, carrier-and product-specific document configuration, and template lifecycle management
Lead multi-channel notification delivery across email, SMS, and physical mail, including third-party provider integrations (e.g., Lob, SendGrid, Twilio), delivery status tracking, and webhook handling
Design delivery failure handling including correct classification of provider errors (e.g., distinguishing user/4xx from system/5xx failures), retry logic, bounce/complaint management, and operational alerting
Build compliance-driven communications infrastructure for regulatory disclosures, required notices, document verification, and end-to-end audit trails for document delivery
Implement delivery observability including exposure of delivery failures in data feeds, idempotent retries, and custom monitoring/eventing for template processing
Drive operational improvements including carrier template onboarding automation, reducing manual intervention, and streamlining the document-to-delivery lifecycle
Orchestrate effective engineering ceremonies that promote collaboration and continuous improvement
Create personalized growth plans for each team member, identifying strengths and development areas
Provide regular, constructive feedback and create opportunities for engineers to expand their skills
Balance technical excellence with business objectives
Demonstrate sound judgment when making technical trade-offs
Communicate complex technical concepts clearly to both technical and non-technical stakeholders

Requirements

What you’ll need

Bachelor's Degree or equivalent experience required
8+ years professional experience in the software industry, with at least 3 years of management experience while keeping your coding skills strong
Professional experience with Go preferred
Comfortable using Docker for local software development
Familiar with modern, scalable system architectures (load balancing, horizontal scaling, etc.)
Experience with PostgreSQL or other relational databases (comfortable writing ANSI SQL)
Familiar with API design tools/languages (Protocol Buffers, Swagger, OpenAPI, etc.)
Cloud computing & Kubernetes (or similar container orchestration) preferred
Technical Aptitude; Fluency in programming, attention to detail, planning, understanding requirements, verification, Architecture Design
GenAI Developer Tooling & Up-leveling Team: Leveraged GenAI developer tools to maintain strong, hands-on contribution capabilities in complex backend architectures while coaching engineers on utilizing AI to accelerate continuous integration, release strategies, and template onboarding automation. Ensured AI-generated code adhered strictly to microservice design principles and compliance frameworks.
Deep understanding of the entire software development lifecycle, including feature inception, system maintenance, continuous integration and release strategies, and GenAI developer tooling
Ability to track key metrics and consistently meet established Service Level Agreements (SLAs)
Ability to understand complex technical problems and identify areas of risk
Ability to go deep technically when necessary—you should be able to contribute changes to the team's codebases at any time
Highly organized and detail-oriented
Proven track record of building and retaining high-performing teams
Strong problem-solving abilities
Excellent communication and collaborative attitude
End-to-end ownership mentality

Benefits

Comp & perks

Competitive salary and equity based on role
Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs
100% paid-premium option for medical, dental, and vision insurance
Lifestyle stipend to support your physical, emotional, and financial wellbeing
Flexible work-from-home policy and open to remote
Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting
Employee-led diversity, equity, and inclusion initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

GoDockerPostgreSQLANSI SQLAPI designProtocol BuffersSwaggerOpenAPIKubernetesGenAI developer tooling

Soft Skills

technical aptitudeattention to detailplanningproblem-solvingcommunicationcollaborationorganizational skillsleadershipfeedbackownership mentality

Certifications

Bachelor's Degree