Benefact Group

Social Media Manager

• Define and lead on the social media strategy and plans, maintaining a ‘test and learn’ approach to continually optimise performance.
• Develop insight‑led strategies that support business priorities and strengthen brand identity.
• Manage and optimise social channels across UKGI, overseeing daily channel management, ensuring content is timely, relevant and aligned to platform behaviours, audience needs and communication goals.
• Use a ‘test and learn’ approach to maximise channel performance.
• Develop high quality, audience‑driven content, collaborating with the wider marketing, PR and business teams to plan and deliver compelling written, photographic and video content, while also producing content directly as required.
• Act as UKGI’s social media expert, proving technical leadership and best practice, setting standards, offering guidance, and supporting colleagues responsible for community management or content delivery.
• Build, grow and actively nurture online communities across platforms (e.g., LinkedIn, Facebook, YouTube), increasing engagement and strengthening relationships with customers, brokers, trade bodies and stakeholders.
• Proactively identify trends, sector specific insights and emerging issues through monitoring and search, keeping informed of political, cultural, industry and social trends, alongside brand mentions and sentiment, using them to shape content direction, raise brand relevance and thought leadership.
• Leverage data, insight and analytics to monitor brand conversations, track sentiment and identify risks, escalating issues through the appropriate processes, including crisis response where required.
• Apply audience insight, research and platform analytics to inform planning and decision making, and report regularly on KPIs such as engagement, reach, follower growth and conversions.
• Manage paid social activity and optimise paid social campaigns and budgets across platforms, ensuring effective targeting and alignment with campaign objectives, reporting on performance KPIs, including engagement, reach, follower growth, conversions and campaign effectiveness.
• Ensure robust governance, compliance and brand alignment across all UKGI social channels, regularly reviewing and maintaining a secure, accurate and up‑to‑date social media footprint.
• Work collaboratively with internal teams and external agencies to deliver aligned, high quality social content and campaigns that meet UKGI standards, ensure strong air traffic control, improve ROI and maximise effectiveness across the Group.

Manager

• Lead end-to-end change management for large, complex and multi-stream programs and projects, partnering with project managers, sponsors and business owners to integrate change and delivery plans.
• Conduct stakeholder analysis and change-impact assessments across people, processes, technology, and governance, identifying adoption risks and resistance early.
• Support executives and senior leaders to act as visible, effective sponsors of change, coaching them to reinforce desired behaviours and maintain consistent messaging.
• Design and deliver targeted communication and engagement plans, and coordinate capability uplift activities, including training needs analysis and learning materials, in partnership with People & Culture.
• Define and manage readiness for go-live and transition, lead embedment planning, and monitor adoption through feedback, quality assurance and change success metrics.

Change Manager

Platform Engineer

• Operate and maintain hybrid connectivity services (ExpressRoute, Virtual WAN, Azure Firewall, Private DNS Resolver).
• Support hybrid authentication services including Entra ID and Azure VM Domain Controllers.
• Support day-to-day operations of Azure API Management and Application Gateway/WAF.
• Assist with configuration, policy updates, and routine platform changes.
• Implement and maintain Azure Policy assignments and security guard rails.
• Maintain monitoring and alerting configurations for shared services using Azure Monitor, AMBA, and Dynatrace.
• Deliver platform changes using Azure Bicep, PowerShell/CLI, and Azure DevOps pipelines.

Azure Platform Operations Engineer

Data Scientist

• Lead the Workday data conversion lifecycle
• Design and maintain automated data extraction processes
• Oversee data mapping and ensure compliance with Workday requirements
• Drive data quality and validation

Workday Data Lead

Financial Planning and Analysis

• Lead and oversee the month-end, quarter-end and year-end financial reporting cycles, including balance sheet reporting, IFRS 17, statutory financial statements and Board reporting.
• Manage Ansvar's regulatory reporting obligations, including quarterly APRA returns (D2A, Connect), Group consolidation packs, ABS returns and annual APRA submissions.
• Own the external audit relationship and day-to-day management of the year-end audit process, including preparation of technical accounting papers.
• Oversee the general ledger control environment, reconciliation processes and enterprise resource planning system administration.
• Manage tax compliance across income tax, GST, FBT, state levies and non-resident withholding obligations, working closely with external advisors.
• Oversee investment and treasury management, including the relationship with Ansvar's Investment Manager, investment compliance and cash flow forecasting.
• Lead the line 1 risk function for Finance, including controls testing, risk profile management, policy ownership and Risk Appetite Statement reporting.
• Drive finance transformation and process improvement initiatives, including future technology implementations and cross-functional projects.
• Build and develop a high-performing Financial Control team through coaching, mentoring and a strong focus on culture and professional development.

Financial and Regulatory Reporting Manager

Business Analyst

• Work closely with business users to understand and define requirements, simplifying technical information so it is clearly understood by stakeholders.
• Perform process and systems analysis, model and document business processes (as is and to be), identifying opportunities for improvement across Ansvar's change portfolio.
• Identify issues, risks and benefits of existing and proposed solutions, outlining business impacts and supporting decision-making.
• Develop and document detailed requirements for preferred solutions, including non-functional requirements such as performance, security and scalability.
• Support projects through structured stakeholder management, including resolution of competing priorities, transparent communication and change control.

Operations

• Designing, delivering and maintaining the Conduct, Training and Competence and Consumer Duty plans.
• Promoting and maintaining a culture of compliance, putting clients first.
• Implementing and delivering a Training and Competency structure.
• Providing training needs analysis and recommendations to Regional Directors.
• Ensuring consistent adherence to processes and practices through the organisation and management of the training and competency plan.
• Maintaining own technical competence with in-depth knowledge of all relevant products, market trends and underwriting guidelines.

Operations Performance Consultant

Consultant

• Manage end-to-end claims processes, including registration, assessment, negotiation, settlement, and payment verification, ensuring compliance with policy conditions, delegated authorities, and corporate guidelines.
• Deliver exceptional customer service as the primary point of contact for claims-related enquiries, building strong relationships with brokers, distribution partners, clients, and internal stakeholders while resolving enquiries and complaints promptly and professionally.
• Ensure claims quality and best practice, regularly reviewing claims accuracy, monitoring estimates against liabilities, and contributing to the continuous improvement of claims systems, procedures, and strategies.
• Support business development and organisational capability, assisting with key schemes and customers, gathering market intelligence, participating in external events, and maintaining strong industry and legislative knowledge.
• Contribute to a collaborative, high-performing workplace, supporting the Team Leader and senior colleagues with projects, coaching internal staff on systems and processes, promoting company values, and actively participating in learning and development initiatives.

Claims Consultant

Accountant

• Preparation of the Group’s statutory, regulatory and management reporting through sourcing, analysing, and preparing financial and narrative information for use in returns and financial statements
• Board and committee support to insurance entities supported by EIO under the Joint Administration Agreement including paper preparation, Board and committee attendance
• Support the implementation of and improvements to the Group’s accounting controls and procedures for statutory and/or regulatory reporting
• Proactive engagement with wider Group Finance and outsourced insurance company objectives and projects
• Engage with business unit stakeholders as required to prepare the various statutory, regulatory and management reporting deliverables

Business Accountant

Director

• Provide independent guidance, support, expertise, and objective perspective to management
• Contribute to MIC’s commercial and strategic discussions
• Foster strong working relationships with board colleagues
• Ensure long-term financial stability of the Company

Non-Executive Director

Executive Assistant

• Lead and develop a proactive secretarial team, ensuring the delivery of a high quality and comprehensive company secretarial service to a diverse portfolio of group boards and committees and the boards of client companies, maintaining oversight of governance standards and activities across all entities.
• Act as secretary and trusted advisor to a portfolio of boards and committees to include: providing sound guidance and assurance to directors enabling them to effectively execute their responsibilities and adhere with legislation and regulation.
• Upholding the group’s compliance with the requisite standards of corporate governance and best practice.
• Preparing reporting frameworks, agendas and papers, minutes and resolutions.
• Lead specific projects across the group working effectively with key external legal, regulatory and other stakeholders to deliver results.
• Oversee the effective implementation of governance frameworks, board charters and policy frameworks.
• Act as conflict secretary where significant issues arise between two or more group companies.
• Oversee the production of the annual report and year end activities for group and client companies.
• Play an active role in mergers and takeovers, dissolutions, allotments and capital reductions.
• Monitor changes in legislation and regulation affecting the group and work with key stakeholders in the business to ensure that compliance with emerging legislation and regulation is appropriately addressed and reported upon to the boards and risk committees.
• Ensure compliance with the UK listing authority rules and market abuse regulations (and maintain the group’s share dealing policy framework).
• Manage shareholder relationships (including with the registrar) and oversee the arrangements for AGM's and dividend payments.
• Ensure compliance with the companies act to include the timely and accurate filing of returns at companies house and maintenance of the statutory registers.
• Oversee board appointments including position specifications, regulatory approvals, directors inductions and welcome packs.
• Oversee board and committee evaluations.
• Manage matters relating to directors’ and officers’ liability insurance and contractual agreements with third parties.
• Monitor the corporate administration of the company's pension scheme – including liaison with the pensions regulatory.

Company Secretary

• To manage and develop a small and proactive technical team providing a comprehensive company secretarial service to Group and Managed Companies, which complies at all times with current legal, regulatory and governance requirements
• To act as Lead Secretary to build an effective relationship with the Chairs of the Managed Companies to help ensure the efficient functioning of the Boards
• To oversee or act as Lead Secretary and trusted adviser to the Managed Companies and other Group Companies organising and administrating Board, Committee and Annual General Meetings, as required, including the preparation of minutes and agendas
• To ensure that each Company adopts best practice governance standards and to advise and support the Chair in facilitating governance activities such as induction, board evaluations and board composition reviews
• To ensure the Companies maintain and comply with the Governance Framework and ancillary documents
• To monitor and assess the impact of legislative and regulatory developments affecting the companies at a corporate level making recommendations to the Board on implementation and compliance
• To oversee specific projects for the Managed Companies and lead other projects across the Group working effectively with key external legal, regulatory, and other stakeholders to deliver results
• Assist in the production of the front end of the Annual Report & Accounts ensuring they comply with current legal, regulatory and governance requirements
• To oversee registrar duties for the Managed Companies ensuring effective share registrations and transfers, dividend payments, shareholder communications and maintaining the statutory registers

Deputy Company Secretary

Underwriter

• Support the business in delivering business plan and achieving target underwriting quality and standards in line with underwriting strategy
• Acting as a specialist referral point and coach, dealing with complex referrals from the Underwriting Operations team and providing real time coaching and feedback to support the development of technical knowledge and capability within the underwriting function
• Contribute to the implementation and maintenance of underwriting guides and audit recommendations, supporting the business unit in ensuring that standards are met and technical expertise cascaded, meeting defined levels of service (SLAs)
• Conduct high quality internal and delegated authority audits in line with plan and SLAs, and contribute to the continuous improvement of underwriting standards
• Act as a quality and development representative for UW, liaising with all areas of the business and escalating risks as required
• Working in partnership with Underwriting Operations to enable underwriting of quality business within appetite and individual underwriting licence
• Understanding and operating within regulatory framework including, audit and DA management and identifying and escalating any risks to the business
• Undertaking Underwriting Development projects

Technical Underwriting Specialist

• Supporting the processing of new business, renewals, endorsements and policy documentation across multiple lines of business
• Acting as a first point of contact for underwriting ‑ related processing queries from brokers and internal teams
• Building strong working relationships with brokers, underwriters and internal stakeholders
• Ensuring work is completed accurately, on time and in line with service standards
• Identifying and resolving processing issues, escalating where appropriate
• Supporting underwriting teams with data quality, reporting and portfolio administration

Underwriting Associate

• Processing/underwriting midterm adjustments and renewals for existing business
• Planning, prioritising and managing own work to deliver agreed objectives in line with SLAs
• Inputting data accurately and efficiently, recognising and rectifying where quality standards have been missed
• Building effective internal relationships to deliver exceptional customer service and support Ecclesiastical’s right first-time approach
• Acting on audit results and agreed actions plans to improve own performance and enhance the effectiveness of the team
• Understanding and operating within regulatory framework and identify and escalate any risks to the business in line with company policy
• Producing timetabled and ad-hoc MI for the team and wider business