Benefact Group

Claims Specialist

• Oversee the Marine Leisure claims portfolio, ensuring performance aligns with KPIs, business strategy, and a consistent, compliant claims philosophy
• Deliver portfolio analysis and MI—identifying trends, loss ratios, and emerging risks—to drive data‑led decision making and support senior leadership insight
• Manage complex and major losses across Hull, Machinery and Equipment, Salvage and Third-Party Liability leading full lifecycle handling from FNOL to settlement
• Direct investigations with surveyors, loss adjusters, forensic specialists, legal counsel, and brokers, ensuring accurate coverage, liability assessment, and negotiation
• Maintain accurate reserving in line with philosophy, monitoring development and adjusting proactively, while identifying fraud, subrogation, and recovery opportunities
• Oversee delegated claims authority arrangements, ensuring strong governance, due diligence, audit delivery, and adherence to service standards
• Maintain effective partnerships with MGA stakeholders through clear frameworks, reporting protocols, and performance oversight
• Serve as the primary technical referral point for Marine claims, supporting capability development across internal teams
• Build and maintain strong relationships with MGAs, brokers, customers, and external experts to enable effective claims resolution
• Ensure claims handling meets regulatory and internal governance requirements, managing complaints to deliver fair outcomes and identify root‑cause improvements.

Interim Technical Claims Specialist – Marine Leisure

Underwriter

• Analyze risks, assess underwriting submissions, and make sound decisions.
• Develop, negotiate, and manage a portfolio of accounts in alignment with Ecclesiastical’s strategic goals.
• Build and maintain strong relationships with customers, brokers, and internal stakeholders, providing exceptional customer service.
• Plan, prioritize, and manage individual tasks to meet agreed objectives and SLAs.
• Operate within the Ecclesiastical framework and promptly escalate potential risks.

Senior Underwriting Specialist

Infrastructure Engineer

• Deliver exceptional customer service while managing and prioritising workload, ensuring incidents, requests, and changes are handled and documented correctly.
• Provide expert guidance to users, influencing across the organisation and applying knowledge creatively to non‑standard situations.
• Maintain and support physical and virtual infrastructure, including hardware, data centres, communication rooms, and coordination with third‑party vendors.
• Contribute to business continuity activities, prepare and maintain operational documentation, and participate in the 24/7 infrastructure support rota.
• Plan, document, and execute small projects, managing risks, tracking progress, and contributing insights to IT strategy and best practice.

Sales

• Undertaking telephone-based quotes with potential clients using fact find to capture data.
• Researching the market and providing quotes and information to clients relevant to the protection they require
• Overcoming objections and promoting the key selling features of the recommended insurer
• Liaising with underwriters to gain an idea if cover will be covered and on what terms to advise client

Sales Agent

Financial Planning and Analysis

• Manage a portfolio of Casualty & Financial Lines claims, including litigated and non-litigated matters
• Develop and execute claim strategies, proactively managing investigation, liability, reserving, resolution, and escalation of complex issues
• Deliver high-quality service to brokers and stakeholders, acting as a key point of contact
• Support claims governance and performance improvement, including reserving accuracy, legal and supplier management
• Contribute to team capability and business improvement, sharing insights, supporting colleagues

Senior Claims Consultant – Casualty & Financial Lines

Consultant

• Manage a portfolio of property claims, including material damage matters, ensuring technically accurate, policy-aligned, and commercially sound outcomes within delegated authority.
• Oversee the end-to-end claims process, including reserving, exposure management, and participation in mediations, site meetings, and settlement discussions where required.
• Deliver exceptional customer and broker service, acting as a key point of contact, building strong relationships, and providing timely, transparent communication on claim progress and outcomes.
• Support claims governance and continuous improvement, including reserving accuracy, process optimisation, service provider performance, and compliance with internal policies and regulatory requirements.
• Contribute to team capability and business outcomes, sharing industry insights, supporting colleagues through coaching and knowledge transfer, and actively participating in strategic initiatives and continuous improvement efforts.

Senior Claims Consultant – Property

Insurance

• Deliver holistic insurance reviews by assessing client needs and recommending suitable related products for both new and existing customers.
• Meet business targets by achieving new business, retention goals, service KPIs and maintaining required workflow standards.
• Maintain strong technical expertise through continuous learning of products, market trends and underwriting guidelines to manage complex cases and referrals.
• Achieve agreed performance objectives by consistently meeting individual KPIs and contributing to team success.
• Underwrite and manage claims effectively by adhering to underwriting authority levels, handling claims promptly and keeping clients fully informed through to settlement.

Insurance Consultant

Manager

• Use your underwriting expertise to shape new scheme propositions, enhance existing products, and support the expansion of digital e‑trade capability, ensuring propositions are technically sound and commercially viable.
• Apply underwriting judgement to scheme reviews, performance monitoring, and product updates, while maintaining high‑quality documentation such as underwriting guides, binding authorities, and policy wordings.
• Leverage your technical background to support renewal discussions, performance reporting, and action tracking, helping maintain strong and sustainable insurer capacity partnerships.
• Interpret scheme performance data, contribute to governance processes, support audits, and ensure delegated authority controls remain robust.
• Work closely with internal teams to provide underwriting‑led guidance on scheme products, contribute to training and communication, and act as deputy to the Schemes Manager when required.

Schemes Development Manager

Solutions Engineer

• Creating technology roadmaps and reference models at a business domain level
• Providing architectural guidance and support to technology procurement
• Producing platform and solution designs and supporting these through delivery
• Contributing to architectural governance, standards and patterns
• Supporting the architecture function through collaboration with other architects

Solution Architect

Operations

• Lead the development of SEIB in South Ockendon through delivering client service, cultural and growth objectives
• Drive commercial growth and performance by leading sales initiatives
• Manage P&L targets and delivering agreed KPIs across new and existing business
• Motivate and develop teams by providing clear direction and mentoring managers
• Champion client-centric delivery by ensuring systems, processes and people are aligned to provide excellent service
• Support strategic leadership by partnering with senior management and key stakeholders

Head of Broking – Operations

Account Executive

• Drive Sales & Growth - Achieve individual and team targets through proactive prospecting, outbound campaigns, and strategic client engagement.
• Client Relationship Management - Build and maintain strong relationships via review meetings, mid-term visits, and tailored advice to exceed client expectations and maximise cross-sell opportunities.
• Operational Excellence - Manage leads, meetings, and income generation through effective diary systems, activity tracking, and SMART time/resource planning.
• Collaborative & Professional Representation - Partner with colleagues to maximise commercial opportunities and represent Lloyd & Whyte professionally at external events and industry forums.

Business Intelligence Analyst

• Own and standardise performance metrics, KPIs, data definitions and reporting frameworks across the organisation.
• Build, enhance and automate dashboards, scorecards and management reporting for all leadership levels.
• Analyse trends, risks and performance drivers, turning data into clear, actionable insight.
• Maintain a trusted single source of truth with strong data quality, integrity and governance.
• Partner with operational and business teams to understand information needs and deliver effective intelligence solutions.

Business Intelligence Manager

Client Services Representative

• Liaising with product providers to gather current, accurate information.
• Collating information and meeting packs for Advisers.
• Processing new business applications and policy renewals.
• Keeping client records and databases up to date so that they are accurate and complete at all times.
• Building and maintaining strong, positive relationships with clients.

Client Support Administrator – Financial Services

• Provide subject‑matter expertise and coaching to support first‑line control-owners in identifying, documenting, assessing, and assuring Key and Material Controls, including identifying gaps and defining mitigation plans.
• Maintain and enhance the Control Library, ensuring control design adequacy, operational effectiveness, and robust first‑line assurance activity.
• Ensure all control documentation meets internal policy standards, is audit‑ready, and produce clear reporting and progress updates for senior management.
• Align project control expectations with business Risk Registers and integrate Key Controls work into the annual RCSA process for smooth transition into BAU.
• Actively contribute to the project working group, preparing updates and collaborating with stakeholders to progress assigned activities.

Controls Manager

Administration

• Support the documentation and maintenance of Material and Key Controls, including tracking and recording testing progress and outcomes of control testing from across the group
• Maintain accurate, audit‑ready control records and produce data and reporting for project teams and senior management
• Help align project control expectations with Risk Registers and the annual Risk Controls Self-Assessment process, while managing the Group Risk calendar and key delivery dates
• Contribute to project working group activity by preparing required data and providing updates on assigned tasks
• Remain flexible to support wider project needs, including possible basic second‑line control testing and dealing directly with the wider business