Benchmark Gensuite®

Customer Success Manager

• Drive customer satisfaction and growth among a portfolio of our existing customers
• Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement
• Design, plan, and coordinate program activities to help drive program success and participation
• Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience
• Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities
• Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap
• Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions
• Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning
• Maintain a flexible schedule to accommodate travel and customer meeting requirements

Customer Success Associate

Full-stack Engineer

• Develop, test, and maintain enterprise applications using established programming languages and frameworks
• Collaborate with senior developers, business analysts, and stakeholders to gather requirements and translate them into technical specifications
• Write clean, efficient, and well-documented code following company coding standards and best practices
• Participate in code reviews and provide constructive feedback to team members
• Assist in troubleshooting and resolving application issues and bugs in development, testing, and production environments
• Support database design and optimization activities, including writing and maintaining SQL queries and stored procedures
• Participate in agile development processes, including sprint planning, daily standups, and retrospectives
• Assist in creating and maintaining technical documentation for applications and processes

Customer Success Associate

Associate Full-Stack Developer