Benchmark Gensuite®

Risk

• Drive growth and adoption of Benchmark Gensuite’s Safety and High-Risk Operations solutions
• Partner with Strategic Solutions and Growth cross-functional teams to drive pipeline development and bookings of target solutions and offerings
• Act as a subject matter expert to shape product direction and roadmap, align solutions with market needs, and represent our offerings to customers and the broader EHS community virtually and at in-person industry events
• Lead development of differentiated growth enablement assets (digital and collateral) for target solutions

Strategic Solutions Leader – Operational Safety & Risk

Accounting Manager

• Lead the monthly close process for multiple regional entities
• Independent P&L management
• Prepare, review, and present monthly financial reports
• Statutory compliance, especially GST reconciliation and TDS return filing
• Participate in Global Internal Audit procedures
• Prepare audit schedules, PBCs, and support documents
• Maintain confidentiality over sensitive information
• Be able to integrate AI-driven process improvements

Accounting Specialist

• Own end-to-end governance processes related to contracts and Statements of Work (SOWs) management
• Drive governance compliance by ensuring accurate and complete data within internal systems
• Lead Governance Metric Reporting, including preparing insights for Daily Standups, analyzing trends, and proactively flagging risks with recommendations
• Oversee process improvement initiatives by identifying gaps, implementing improvements, and driving adoption and enforcement
• Strengthen documentation and support process improvement by addressing key process and documentation gaps
• Support Governance Deal Reviews through analysis of contracts and Statements of Work (SOWs) to ensure alignment with governance standards
• Coordinate across Subscriber Success, Finance, and other cross-functional stakeholders to ensure alignment and execution
• Independently escalate risks and issues to appropriate stakeholders based on process requirements
• Serve as system administrator for digitized governance workflows, including maintaining data integrity, and ensuring effective process execution within internal platforms
• Operate and leverage AI tools and internal systems to enhance efficiency, reporting, and process execution

Governance, Operations Manager

Operations

• Support the development and refinement of customer health scorecards to monitor engagement, satisfaction, and risk signals
• Analyze customer data to generate actionable account insights and identify trends impacting retention and growth
• Assist in building and improving reporting dashboards and recurring performance metrics
• Contribute to AI-driven risk tracking initiatives, helping identify at-risk accounts and recommend proactive actions
• Help standardize and document customer success processes to improve scalability and consistency
• Collaborate with cross-functional teams (Customer Success, Product, Operations) to support strategic initiatives
• Conduct data validation and ensure accuracy and integrity across reporting systems
• Prepare insights, summaries, and presentations for internal stakeholders

Subscriber Success Operations Intern

Customer Success Manager

• Support the management of customer relationships by assisting with communications, follow-ups, and account activities
• Help identify opportunities for account growth and deeper customer engagement through research and data analysis
• Assist in planning and coordinating customer programs, meetings, and engagement initiatives
• Collaborate with internal teams to support ongoing customer projects, pilots, and initiatives
• Conduct research on customer needs, market trends, and competitive landscape to inform growth strategies
• Help prepare presentations, reports, and materials for customer meetings and internal reviews
• Participate in customer calls and internal strategy discussions to gain exposure to account management practices
• Develop a foundational understanding of Benchmark’s SaaS solutions and how they support customer success

Customer Success Intern

• Drive customer satisfaction and growth among a portfolio of our existing customers
• Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement
• Design, plan and coordinate program activities to help drive program success and participation
• Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience
• Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities
• Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap
• Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions
• Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning
• Maintain a flexible schedule to accommodate travel and customer meeting requirements

Lead Customer Success Specialist

• Provide structured reporting and system updates to internal teams
• Track risks and support issues while ensuring documentation remains current
• Coordinate proactively across SRM, Operations, and cross-functional stakeholders
• Maintain accurate data in core systems to support strategic decisions
• Operating the AI Agents / Tools for the assigned responsibilities

Strategic Solutions Leader – Operational Safety & Risk

Accounting Specialist

Governance, Operations Manager

Subscriber Success Operations Intern

Customer Success Intern

Lead Customer Success Specialist

Lead Customer Success Specialist

Operations Coordinator – Subscriber Success