IT Systems Implementation Engineer

Benchmark Gensuite®

IT Systems Implementation Engineer serving as technical delivery owner on integration and AI projects. Leading discovery sessions, managing implementation, and collaborating with Subscriber IT teams.

Posted 6/27/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ETL

About the role

Key responsibilities & impact

Serve as the primary technical implementation contact for Subscriber IT teams across integration, analytics, and AI deployment engagements
Lead technical discovery sessions to elicit, document, and validate integration and automation requirements
Build trusted working relationships with Subscriber stakeholders ranging from IT managers and system administrators to enterprise architects
Translate complex, ambiguous customer requirements into clear and actionable engineering specifications
Own end-to-end delivery of systems integration projects including HR data synchronization, Single Sign-On (SSO/SAML/SCIM) implementations, application-specific data migrations, and API-driven record updates
Design and document data mapping specifications, API integration flows, and system architecture diagrams
Configure, test, and validate integrations in collaboration with Subscriber IT teams and internal Engineering
Troubleshoot integration failures, data discrepancies, and connectivity issues across implementation phases
Manage project scope, timelines, risks, and stakeholder communications across concurrent Subscriber engagements
Partner with internal Engineering and Product teams to implement Agentic AI capabilities within subscriber instances
Engage Subscriber IT teams to assess workflow automation opportunities and define requirements for AI agent implementations
Maintain comprehensive project documentation including requirements specs, integration design documents, test plans, and go-live runbooks
Provide structured feedback to Product and Engineering teams based on Subscriber implementation experiences

Requirements

What you’ll need

3–5 years of experience in a systems implementation, solutions engineering, IT integration, or technical consulting role
Solid working knowledge of systems integration concepts, RESTful APIs, webhooks, and data workflow design
Hands-on experience with one or more of the following: SSO/SAML/SCIM protocols, HRIS platform integrations (e.g., Workday, ADP, SAP SuccessFactors), ETL pipelines, or enterprise data migration projects
Experience deploying or configuring AI-driven automation within enterprise SaaS platforms
Demonstrated ability to lead technical conversations and communicate complex concepts clearly to both technical and non-technical audiences
Proven ability to manage multiple concurrent customer-facing implementation projects with competing timelines
Strong documentation skills—comfortable producing requirements specs, data maps, API specs, and integration design artifacts
Proficiency with project tracking and collaboration tools such as Jira, Confluence, Asana, or equivalent

Benefits

Comp & perks

annual bonus programs
regular team-building events
off-cycle reviews to recognize excellent performers
engaging team activities including happy hours and exciting virtual events
active encouragement to connect and build a strong, supportive rapport
team member networks such as the Respect for Diversity Group and the Sustainability Group

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Systems IntegrationRESTful APIsData Workflow DesignSSO ProtocolsHRIS Platform IntegrationsETL PipelinesAI-Driven AutomationData MappingIntegration DesignTechnical Documentation

Soft Skills

CommunicationRelationship BuildingProject ManagementProblem-SolvingTechnical LeadershipStakeholder EngagementFeedback ProvisionAdaptabilityCollaborationAttention to Detail