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Governance, Operations Manager
Benchmark Gensuite®Governance, Operations Manager ensuring governance compliance through process ownership and cross-functional coordination. Driving governance execution with a commitment to data accuracy and operational improvements.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
governance processescontracts managementStatements of Work (SOWs)data integrityprocess improvementrisk analysisreport preparationprocess documentationoperational controlsworkflow management
Soft Skills
communicationproblem-solvinganalytical thinkingcollaborationattention to detailorganizational skillsproactive approachstakeholder managementleadershipadaptability
Tools & Technologies
AI toolsinternal systemsdigitized workflowsreporting platformsdata management systemsgovernance documentation toolscollaboration softwareproject management toolsdata analysis toolscontract management systems
Certifications & Qualifications
Bachelor’s degree in Business AdministrationBachelor’s degree in FinanceBachelor’s degree in Operations
Industry Keywords
governance complianceprocess coordinationoperational data managementcontract reviewSOW alignmentprocess executioncross-functional collaborationrisk managementprocess ownershipdocumentation standards
About the role
Key responsibilities & impact- Own end-to-end governance processes related to contracts and Statements of Work (SOWs) management
- Drive governance compliance by ensuring accurate and complete data within internal systems
- Lead Governance Metric Reporting, including preparing insights for Daily Standups, analyzing trends, and proactively flagging risks with recommendations
- Oversee process improvement initiatives by identifying gaps, implementing improvements, and driving adoption and enforcement
- Strengthen documentation and support process improvement by addressing key process and documentation gaps
- Support Governance Deal Reviews through analysis of contracts and Statements of Work (SOWs) to ensure alignment with governance standards
- Coordinate across Subscriber Success, Finance, and other cross-functional stakeholders to ensure alignment and execution
- Independently escalate risks and issues to appropriate stakeholders based on process requirements
- Serve as system administrator for digitized governance workflows, including maintaining data integrity, and ensuring effective process execution within internal platforms
- Operate and leverage AI tools and internal systems to enhance efficiency, reporting, and process execution
Requirements
What you’ll need- Bachelor’s degree (B.A./B.S.) in Business Administration, Finance, Operations, or a related field
- 2–4 years of experience in governance, operational controls, process coordination, or related functions (flexible based on demonstrated capability)
- Proficient English skills, oral and written (C1)
- Familiarity with reviewing and interpreting contracts and Statements of Work (SOWs)
- Strong ability to track workstreams, manage ownership, and drive items to completion
- Experience with process documentation, improvement, and implementation
- Experience serving as a system administrator or owner of digitized workflows, including maintaining data integrity, managing configurations, and supporting process execution within internal platforms
- Proficiency in preparing structured reports, summaries, and governance documentation
- Experience working within systems or platforms to manage operational and governance data
Benefits
Comp & perks- Annual bonus programs
- Regular team-building events
- Off-cycle reviews for excellent performers
- Engaging team activities including happy hours
- Exciting virtual events
- Respect for Diversity Group
- Sustainability Group