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Governance, Operations Manager
Benchmark Gensuite®Governance, Operations Manager ensuring governance compliance through process ownership and cross-functional coordination. Driving governance execution with a commitment to data accuracy and operational improvements.
About the role
Key responsibilities & impact- Own end-to-end governance processes related to contracts and Statements of Work (SOWs) management
- Drive governance compliance by ensuring accurate and complete data within internal systems
- Lead Governance Metric Reporting, including preparing insights for Daily Standups, analyzing trends, and proactively flagging risks with recommendations
- Oversee process improvement initiatives by identifying gaps, implementing improvements, and driving adoption and enforcement
- Strengthen documentation and support process improvement by addressing key process and documentation gaps
- Support Governance Deal Reviews through analysis of contracts and Statements of Work (SOWs) to ensure alignment with governance standards
- Coordinate across Subscriber Success, Finance, and other cross-functional stakeholders to ensure alignment and execution
- Independently escalate risks and issues to appropriate stakeholders based on process requirements
- Serve as system administrator for digitized governance workflows, including maintaining data integrity, and ensuring effective process execution within internal platforms
- Operate and leverage AI tools and internal systems to enhance efficiency, reporting, and process execution
Requirements
What you’ll need- Bachelor’s degree (B.A./B.S.) in Business Administration, Finance, Operations, or a related field
- 2–4 years of experience in governance, operational controls, process coordination, or related functions (flexible based on demonstrated capability)
- Proficient English skills, oral and written (C1)
- Familiarity with reviewing and interpreting contracts and Statements of Work (SOWs)
- Strong ability to track workstreams, manage ownership, and drive items to completion
- Experience with process documentation, improvement, and implementation
- Experience serving as a system administrator or owner of digitized workflows, including maintaining data integrity, managing configurations, and supporting process execution within internal platforms
- Proficiency in preparing structured reports, summaries, and governance documentation
- Experience working within systems or platforms to manage operational and governance data
Benefits
Comp & perks- Annual bonus programs
- Regular team-building events
- Off-cycle reviews for excellent performers
- Engaging team activities including happy hours
- Exciting virtual events
- Respect for Diversity Group
- Sustainability Group
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
governance processescontracts managementStatements of Work (SOWs)data integrityprocess improvementrisk analysisreport preparationprocess documentationoperational controlsworkflow management
Soft Skills
communicationproblem-solvinganalytical thinkingcollaborationattention to detailorganizational skillsproactive approachstakeholder managementleadershipadaptability
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in FinanceBachelor’s degree in Operations