IT Systems Implementation Engineer

Benchmark Gensuite®

IT Systems Implementation Engineer responsible for subscriber-facing integration and AI implementation projects. Leading technical delivery and building relationships with Subscriber IT teams.

Posted 6/27/2026full-timeAguascalientes • 🇲🇽 MexicoMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ETL

About the role

Key responsibilities & impact

Serve as the primary technical implementation contact for Subscriber IT teams across integration, analytics, and AI deployment engagements
Lead technical discovery sessions to elicit, document, and validate integration and automation requirements
Build trusted working relationships with Subscriber stakeholders ranging from IT managers and system administrators to enterprise architects
Translate complex, ambiguous customer requirements into clear and actionable engineering specifications
Own end-to-end delivery of systems integration projects including HR data synchronization, Single Sign-On (SSO/SAML/SCIM) implementations, application-specific data migrations, and API-driven record updates
Design and document data mapping specifications, API integration flows, and system architecture diagrams
Configure, test, and validate integrations in collaboration with Subscriber IT teams and internal Engineering
Troubleshoot integration failures, data discrepancies, and connectivity issues across implementation phases
Manage project scope, timelines, risks, and stakeholder communications across concurrent Subscriber engagements
Partner with internal Engineering and Product teams to implement Agentic AI capabilities within subscriber instances
Engage Subscriber IT teams to assess workflow automation opportunities and define requirements for AI agent implementations
Support configuration, testing, and rollout of AI-driven automation solutions including intelligent data processing, decision support agents, and workflow orchestration
Maintain comprehensive project documentation including requirements specs, integration design documents, test plans, and go-live runbooks

Requirements

What you’ll need

3–5 years of experience in a systems implementation, solutions engineering, IT integration, or technical consulting role
Proficient English communication skills (verbal and written - C1 level)
Solid working knowledge of systems integration concepts, RESTful APIs, webhooks, and data workflow design
Hands-on experience with one or more of the following: SSO/SAML/SCIM protocols, HRIS platform integrations (e.g., Workday, ADP, SAP SuccessFactors), ETL pipelines, or enterprise data migration projects
Experience deploying or configuring AI-driven automation within enterprise SaaS platforms
Demonstrated ability to lead technical conversations and communicate complex concepts clearly to both technical and non-technical audiences
Proven ability to manage multiple concurrent customer-facing implementation projects with competing timelines
Strong documentation skills—comfortable producing requirements specs, data maps, API specs, and integration design artifacts
Proficiency with project tracking and collaboration tools such as Jira, Confluence, Asana, or equivalent

Benefits

Comp & perks

annual bonus programs
regular team-building events
off-cycle reviews to promptly recognize and reward excellent performers
engaging team activities including happy hours and exciting virtual events
Benchmark Gensuite Team Member Networks offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Systems IntegrationRESTful APIsSSO/SAML/SCIMData Workflow DesignHRIS Platform IntegrationsETL PipelinesAI-Driven AutomationData Mapping SpecificationsAPI Integration FlowsProject Management

Soft Skills

Communication SkillsRelationship BuildingProblem SolvingDocumentation SkillsStakeholder ManagementTechnical LeadershipCollaborationAdaptabilityCritical ThinkingTime Management